Hollywood Feed

Name: Hollywood Feed
Address: 419 John Henry Wy, Suite G, Madison, AL, 35757, US
Telephone: (256) 721-4075
Price range: $$
Rating: 4.9

4.9

★★

1014 reviews

|Pet Stores|Madison, AL 35757 United States

419 John Henry Wy, Suite G, Madison, AL 35757 United States

(256) 721-4075

https://locations.hollywoodfeed.com/al/madison/419-john-henry-wy.html

Closed now

About

Hollywood Feed is a natural and holistic pet specialty retail store in Madison, AL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.

BIRDEYE FOR BUSINESSES

This profile is powered by Birdeye. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

4.9

★★

1,014 reviews

5★924

4★50

3★15

2★0

1★0

25 reviews have no rating

Reviews(803)

Google Reviews(211)

Sort By:

Featured

Sharron S. on Birdeye

★★

3 months ago

Great customer service and grooming from Ashley

Business Response:

Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Jennifer W. on Birdeye

★★

3 months ago

Business Response:

A 5-star review from a 5-star customer! Thank you for the great feedback, Jennifer! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!

Ann/frank D. on Birdeye

★★

3 months ago

The pick up option works extremely well. I recommend highly!

Business Response:

We're so glad to hear you're enjoying our Curbside Pick-up service!! We’re thrilled to hear that you are also pleased with our customer service. Thank you for providing us with awesome feedback about this service! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Richard M. on Birdeye

★★

3 months ago

I believe a 5 star is still deserved as I have had all good experiences with purchases in store, thru curbside, and home delivery. I did have an issue on my last purchase. I did curbside purchase that included a $5.00 tip. Received a notice that my order was ready. I came to the store and called twice with no answer. I had to go in and pick up my order. The store looked empty of employees. I looked around and found someone that looked like he was taking inventory. I told him that I had a curbside order and had called twice with no answer. He seemed a bit bothered as I was taking him away from his task. I told him jokingly that I should get my tip since I was making my delivery myself. He didn't have any response. No apology but he did tell me to have a nice day.

Business Response:

Thank you Richard for this feedback. Our Clift Farm store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon. Bryan Y. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Carolyn C. on Birdeye

★★

3 months ago

The staff is very helpful and the products are good. The only complaint I have is that the artificial fragrance in the store is so strong that I can only stay a couple of minutes at a time. I don't understand why they have it turned up so high. Makes it a very uncomfortable shopping experience.

Business Response:

Thank you for reaching out to us. I am so sorry for your experience. I am escalating this complaint to our Operations Manager. The scent is from a scented oil machine that we use company wide, and every store has one. This is to keep away different pet odors out of stores. Our regional managers do store inspections every month and one of the items to be checked is the scent machine. Your complaint has been sent to the Operations and Regional Manager of this location. If you would like to reach out to the Regional Manager, Joy Varden, by email you can do so at joy@hollywoodfeed.com. However, thank you for the kind words and the 4-star review! Again, we are very sorry for your less than exemplary visits, and hope that you will continue to shop at Hollywood Feed.

Connie B. on Birdeye

★★

3 months ago

Great customer service! I am always greeted when I come in and someone is always on the floor asking if you need assistance finding something or answering any questions you have.

Business Response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!

Jan R. on Birdeye

★★

3 months ago

When I walked into the store, an employee immediately asked if she could help me find something. She proceeded to help me find the three items I needed. She also asked me some questions about my dog and provided some recommendations for a couple of additional items. I was pleased that I was able to get everything I went in to purchase. I did buy one of the recommended items. My Stella has loved all of her new treats! I was also pleased to receive 5,000 points on the Fetch app for this purchase. I will continue to shop at Hollywood Feed.

Business Response:

Jan, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!

Rebecca W. on Birdeye

★★

3 months ago

Customer service at Hollywood feed is always superb! From the representatives in the store, to delivery, they always go above, and beyond to make their customers happy!

Business Response:

Rebecca D. on Birdeye

★★

4 months ago

I brought my dog in for grooming who has some health problems. Jade was so great with him!!

Business Response:

Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our Madison store! We think they're awesome too. You and your fur-baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!