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Hollywood Feed
- Pet Stores
- Madison, AL
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Madison, AL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to... read more
Location details
419 John Henry Wy, Suite G, Madison, AL, 35757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I received excellent, quick, friendly service.
Business response:
Thank you so much for your positive review! Our team aims to provide the highest level of customer service possible while attending to each individual's needs (and pace!). We are thrilled that you were pleased with our quick and efficient service, and we hope to see you again soon!
Always very helpful and great customer service!
Business response:
Kristen, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to s... read more
The previous employees at my local Hollywood Feed store helped me do much with my sick , picky little dog . They had time to talk and helped to give suggestions with food . Wonderful! But…. I was just in the store to return some food and there were all new people . A lady , a young kid and a crotchety short bald man . The young boy was nice enough but apparently learning , the lady only checked us out but the man was rude and honestly not good for your business. He needs to learn customer service and if he is working in ... read more
First time at Hollywood Feed. Super impressed. Staff greeted us at the door and amazingly assisted in determining what was best for our girls. Shelves were well stocked. Pricing was very reasonable. So, in todays shopping market, this was amazing. Kudos to the staff.
Business response:
Thank you for this glowing review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. Come back and see us again soon! Deetrik G... read more
hope they get a driver for my next order...car looks great in parking lot
Great customer service and grooming from Ashley
Business response:
Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Taylor M. Customer Service Hollywood Feed Be sure to vis... read more
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Business response:
A 5-star review from a 5-star customer! Thank you for the great feedback, Jennifer! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
The pick up option works extremely well. I recommend highly!
Business response:
We're so glad to hear you're enjoying our Curbside Pick-up service!! We’re thrilled to hear that you are also pleased with our customer service. Thank you for providing us with awesome feedback about this service! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
I believe a 5 star is still deserved as I have had all good experiences with purchases in store, thru curbside, and home delivery. I did have an issue on my last purchase. I did curbside purchase that included a $5.00 tip. Received a notice that my order was ready. I came to the store and called twice with no answer. I had to go in and pick up my order. The store looked empty of employees. I looked around and found someone that looked like he was taking inventory. I told him that I had a curbside order and had called twice w... read more
Business response:
Thank you Richard for this feedback. Our Clift Farm store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon. Bryan Y. Customer Service Liaison Hollywood Feed ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,174 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 10:00 a.m.