Hollywood Feed's cover image
Claimed

This profile has been claimed by the business owner or representative.

Hollywood Feed

4.9
Get directions

About this business

Hollywood Feed is a natural and holistic pet specialty retail store in Madison, AL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to... read more

Location details

419 John Henry Wy, Suite G, Madison, AL, 35757, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
4.91,097 reviews
5
1,002
4
54
3
16
2
0
1
0
25 reviews have no rating
Select a rating
Tammy K.'s profile image
Tammy K. 
on Birdeye

a year ago

The previous employees at my local Hollywood Feed store helped me do much with my sick , picky little dog . They had time to talk and helped to give suggestions with food . Wonderful! But…. I was just in the store to return some food and there were all new people . A lady , a young kid and a crotchety short bald man . The young boy was nice enough but apparently learning , the lady only checked us out but the man was rude and honestly not good for your business. He needs to learn customer service and if he is working in ... read more

Diane G.'s profile image
Diane G. 
on Birdeye

a year ago

First time at Hollywood Feed. Super impressed. Staff greeted us at the door and amazingly assisted in determining what was best for our girls. Shelves were well stocked. Pricing was very reasonable. So, in todays shopping market, this was amazing. Kudos to the staff. 

Business response:

Thank you for this glowing review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. Come back and see us again soon! Deetrik G... read more

John J.'s profile image
John J. 
on Birdeye

a year ago

hope they get a driver for my next order...car looks great in parking lot 

Sharron S.'s profile image
Sharron S. 
on Birdeye

a year ago

Great customer service and grooming from Ashley 

Business response:

Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Taylor M. Customer Service Hollywood Feed Be sure to vis... read more

Jennifer W.'s profile image
Jennifer W. 
on Birdeye

a year ago

. 

Business response:

A 5-star review from a 5-star customer! Thank you for the great feedback, Jennifer! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Ann/frank D.'s profile image
Ann/frank D. 
on Birdeye

a year ago

The pick up option works extremely well. I recommend highly! 

Business response:

We're so glad to hear you're enjoying our Curbside Pick-up service!! We’re thrilled to hear that you are also pleased with our customer service. Thank you for providing us with awesome feedback about this service! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! 

Richard M.'s profile image
Richard M. 
on Birdeye

a year ago

I believe a 5 star is still deserved as I have had all good experiences with purchases in store, thru curbside, and home delivery. I did have an issue on my last purchase. I did curbside purchase that included a $5.00 tip. Received a notice that my order was ready. I came to the store and called twice with no answer. I had to go in and pick up my order. The store looked empty of employees. I looked around and found someone that looked like he was taking inventory. I told him that I had a curbside order and had called twice w... read more

Business response:

Thank you Richard for this feedback. Our Clift Farm store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon. Bryan Y. Customer Service Liaison Hollywood Feed ... read more

Carolyn C.'s profile image
Carolyn C. 
on Birdeye

a year ago

The staff is very helpful and the products are good. The only complaint I have is that the artificial fragrance in the store is so strong that I can only stay a couple of minutes at a time. I don't understand why they have it turned up so high. Makes it a very uncomfortable shopping experience. 

Business response:

Thank you for reaching out to us. I am so sorry for your experience. I am escalating this complaint to our Operations Manager. The scent is from a scented oil machine that we use company wide, and every store has one. This is to keep away different pet odors out of stores. Our regional managers do store inspections every month and one of the items to be checked is the scent machine. Your complaint has been sent to the Operations and Regional Manager of this location. If you would like to reach out to the Regional Manager, Jo... read more

Connie B.'s profile image
Connie B. 
on Birdeye

a year ago

Great customer service! I am always greeted when I come in and someone is always on the floor asking if you need assistance finding something or answering any questions you have. 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 4.9 star rating with 1,097 reviews. 

When is Hollywood Feed open?

Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.