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Hoover Toyota
- Car Dealers
- Hoover, AL
About this business
Location details
2686 John Hawkins Pkwy, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I waited almost 2 hours for an oil change and rotate tires. The dealership no longer takes appointments. I didn’t have this problem when you could bring your car in by appointment.
Made an appointment for 10am(was told I was priority with an appointment). I arrived at 9:15am thinking I could get out of there earlier. I needed a key programmed and my radio was freezing up. I was told it would take about an hour. Nearly 5 hours I was still sitting in the waiting room with my 4 month old baby. No one ever stayed in communication with me. I constantly had to ask for updates. Zero expectations were set. A guy arrived after me and unexpectedly had to have brakes replaced on all 4 sides of his truck and he st... read more
I have been extremely disappointed since I bought my 4Runner at Hoover Toyota with the service they provide but not disappointed enough to fill out a survey until today. When I bought my car I was told (with my father and husband), that I would get free oil changes for life. Apparently that is not so after they sell you a car at Hoover Toyota, as I found out today. When I pulled up this morning, I was greeted and told that all of the service reps were at lunch and it would be around 5-10 minutes, okay people have to have ... read more
Spoke with the manager about this after the fact and she was friendly and understanding, but it doesn't change the experience I had. I had an appointment for 3:30 for a 15k mile service, which is just an inspection and tire rotation. Was told when I pulled I'll it would be an hour and a half, so I said I'd come back another time, and also asked why I'd have to wait that long with an appointment. Service rep told me she'd get me taken care of quickly so I decided to stay. Fast forward an hour and fifteen minutes later and I f... read more
VJ in used car service is top notch! New car service, not impressed. First service visit did not go well. Second one today, not going well. They boast about Red Carpet Service. I am not impressed yet.
Good place. Couldn’t close the deal.
Service dept. is great but they just went up on oil service big time. Use to pay 70 now I had to pay 101
RecommendedMainly for the service department. Sales and check out of service have been horrible lately. If you do not want people to use the coupons then don't mail them out. Leave people alone at 7:55pm on Sat.. No one is going to buy a car at that time. I was polite enough to tell the saleslady I was just looking and not in the market right now but she still followed me around. Just give me a card and let me know that you will be glad to help and leave me alone after that. I tried other two dealerships and gave the sales here ... read more
It was the worst experience I have had while purchasing a vehicle. The staff told me over and over how patient they had been while working with me. Over or about 1 month I waited for the car I ordered and purchased the car only to discover it was not what I had ordered-But they never acknowledged they had ordered the wrong vehicle. I purchased the vehicle in April on a Saturday- Sunday morning I realized I did not have what I had ordered- so I called Hoover Toyota Monday morning to report my findings- well they tried to inti... read more
Frequently asked questions about Hoover Toyota
How is Hoover Toyota rated?
Hoover Toyota has a 4.7 star rating with 8,554 reviews.
When is Hoover Toyota open?
Hoover Toyota is closed now. It will open at 9:00 a.m.