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iAqualink app
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The UI/UX team should be fired. This app feels like 25 year old programming. The "web" portion of the app never works. Why not have that in the app? When I launch the app 9 times out of 10, I have to close and relaunch so it will open. Making changes to anything is a difficult task.
Business response:
Thank you for your feedback, Eric. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. Happy swimming! - iAquaLink Support
never works. never connects. been going on for years!
Business response:
Our apologies, Traykas. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It crashes too much
Business response:
Hi Kristi, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
very disappointed 😞
Business response:
Hi Jacqueline, We're sorry you're not happy with your app! Please contact us with details so we can assist. Our product specialists are always happy to help. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
2025 still worst 2021 update, this is only getting worst..... Not only is it app keep crashing all the time. The hardware that it is supporting has ridiculously expensive spare parts(or none). Do yourself a favor avoid zodiac/Jandy products for your pool. As far as a support from this app I only had the chance to deal with incompetence and morons . Uninstall/reinstall the app, or referencing updates that do not exist. We are now a month into these repeat failure and no progress from support....
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
connections are intermittent.
Business response:
We apologize for Friday's outage, Patrick. In general, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further help, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
This is the worst app that I've ever come across. Hangs abruptly. Shows the pool 'offline' randomly. Web UI is from the 1980s.. Unfortunately, stuck with this app. Please hire some good developers!
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
it's always disconnecting. how on earth is anyone supposed to use remote when the app and system network suck so badly!
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
This year the app doesn't want to connect. Always getting notifications there was a problem establishing a connection please refresh and retry later. I even readded the device no luck. very frustrating. for years this worked flawlessly
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,082 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.