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iAqualink app
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Abysmal. You can't link a polaris robotic pool cleaner unless you SET your wifi to 2.4. Even then it's hit and miss. If you can't connect, getting the robot aimed at a wall in a free form pool is a waiting game. So avoid the app and their robot unless you enjoy being frustrated beyond belief. I did not imply that the 2.4 speed is slower, but that you have to change the setting to 2.4. The app and the cleaner are garbage!
Business response:
Hi Alan, The 2.4 network isn't slower; it travels farther and through walls better than 5GHz. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Keeps disconnecting from device!
Business response:
Our apologies, Deven. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at info@astralpool.in so we can work with you directly. Thanks! - iAquaLink Support
I aqualink goes off line all the time. We stay frustrated 95% of the time
Business response:
Our apologies, Lea Anne. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
often looses connection
Business response:
Our apologies, Al. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The app continually disconnects from my pool I have to manually reconnect it to my pool to see or change any setting.
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Got a firmware can't update contact support.... I just got my robot out for summer...
Business response:
Hi Winny, Please reconnect your robot to the app. For more assistance, please contact us via "Support" in the app menu so we can assist you directly. Thanks! - iAquaLink Support
Abysmal. You can't link a polaris robotic pool cleaner unless you slow your wifi to 2.4. Even then it's hit and miss. If you can't connect, getting the robot aimed at a wall in a free form pool is a waiting game. So avoid the app and their robot unless you enjoy being frustrated beyond belief.
lack of support, no feature improvements over years, no API integration for smart home systems
Business response:
Hi Michael, thank you for your valuable feedback. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can learn more. We look forward to speaking with you. - iAquaLink Support
awful, unreliable app that chooses when it wants to connect. massive issues updating firmware.
Business response:
Our apologies, Rekkless. Reconnect your cleaner to the app, and ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,451 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.