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iAqualink app
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My app doesn't stay connected nor does it have any of the features featured above for the last year. I only have the schedule and pump speed. No way to control anything else as it states. update. Bought a router as suggested but the app still looks nothing like the above description. I would like to see the chlorinated control part.
Business response:
Thanks for the update, Trilby! The settings available in the app depend on the features of the hardware connected to it. If you'd like assistance connecting hardware to the app, please contact your pool pro or give us a call at (800) 822-7933. Our product specialists are happy to help! - iAquaLink Support
Always an issue! The system is extremely less than par. it's always having an issue. it's not connected, it won't connect. the customer service is not open on the weekends. it's a nightmare. never never again. would I buy this system.
Business response:
Our apologies, K. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see tips at https://tinyurl.com/fluidraapp. For more assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
pool professional this app stinks. i can connect to the (low)iqpump01 interface, but it does nothing. customer hates the thing too, for whatever that's worth
Business response:
Hi Fred, Thank you for sharing your feedback. We want to better understand the situation with your customer's pump; please contact us at customerfeedback@fluidra.com with more details. We look forward to hearing from you. - iAquaLink Support
firmware update error on ebplux 6050i pool robot always for months. app doesn't not display pool robot is on. it works to turn onto he robot but does not change display
Business response:
Hello Rahul, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks for letting us know. - iAquaLink Support
Just junk
Business response:
Our apologies, Ronald! Some tips that may help: Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
horrible app. hardly ever works properly, firmware never updates. try to contact customer support, they never reply. waste of time and money. weeks later, still no response to emails...
Business response:
We apologize, Paul! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can resend the firmware update to your device. Thanks for letting us know. - iAquaLink Support
Whether or not the app actually connects to the system is very hit or miss. Often makes it unusable.
Business response:
Our apologies, Craig. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app has a very primitive look and feel. I feel like I am working with a system from the late 90's when automation was in its infancy. I am very frustrated with the following topics 1) Schedules - Why is there no option to disable a schedule (or) specify start and end dates 2) What are the groups and why can I not program these 3) Why do I have to launch another app to finetune settings? 4) why doesn't the web app use a standard keyboard? Why do I have to use touch to type ?
Business response:
Thanks for your feedback, Prashant! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Sucks. unintuitive. no stable connection
Business response:
Our apologies, Aaron! Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,397 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.