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iAqualink app
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Loosing connection all the time, have to reset the device every few days to get the uplink. Had to buy a wifi AP for my pool enginee room, hust dor this device. Would be great to have local connectivity with HA and not cloud only (its one and only device being managed outside my LAN).
Business response:
Our apologies, Uroš. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, please contact your local Fluidra support. Thank you! - iAquaLink Support
impossible to update the firmware
Business response:
We apologize, Sunny. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with the email address on your account so we can resend the firmware to your cleaner. Thanks for letting us know. - iAquaLink Support
Just so bad. I am running latest version 7.3.2 on Android. When I click the toggle button to turn on the Air Blower, it takes me to the pool light color selection screen. I literally have to choose a pool light color in order to turn on the air jets. When I tried to send this same message to iAquaLink support team via the app, the Submit button didn't work.
Business response:
Our apologies, John. Please ask your installer to check the setup. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
The Polaris Scout pool robot is excellent. The app, not so much. The app seldom works right. And by seldom I mean never. The dreaded "firmware update error" comes up almost always. It is surprising that a good company like Polaris would allow a garbage app like this tarnish it's otherwise excellent reputation.
Business response:
Our apologies, Frank. Please email us at iaqualinkfeedback@fluidra.com with your account email so we can resend the firmware to your cleaner. Thanks for letting us know. - iAquaLink Support
buggy as
Business response:
Hello Tim, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu or email info@certikin.co.uk so we can assist. Thanks for letting us know. - iAquaLink Support
the app mixes up which piece of equipment you need it to turn off or on
Business response:
Hi Teresa, please have your installer check the setup to ensure everything is correct. If we can assist further, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com; our product specialists are happy to help. Happy swimming! - iAquaLink Support
Works when it wants to. Force closes and refreshes with errors often. Have to check a single command then wait until it forces me out then I have to come back in and make additional changes.
Business response:
Our apologies, Carlos. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
recent update broke access for Android. it now waits for a while and sometimes grants access and sometimes does not.ios works fine w same creds. when I can get in on android still can't get to web gui to program automation. this app continues to be awful.
Business response:
Our apologies, Matthew. Please contact us at (800) 822-7933 so we can work with you directly to get your app back in action. Thanks for letting us know. - iAquaLink Support
Just like many reviewers I'm having multiple firmware update error messages. when you call and wait on hold only for them to tell you to move the freedom robot closer to the router for 48 hours, but that still doesn't resolve the issue. it is a pain to try to use the app with the constant messages popping up and no easy way to resolve. Whatever this update process is, it clearly doesn't work.
Business response:
Our apologies, David. Please email us at iaqualinkfeedback@fluidra.com with your account email so we can resend the firmware to your cleaner. We appreciate your patience and understanding as we do our best to handle each customer with care. Thank you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,488 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.