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iAqualink app
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The robot works great, but the app and customer service is terrible. I have sent multiple messages to customer service and never get a response. Firmware updates fail, and the only assistance that I can get is a pop-up message telling me to contact customer service. I've tried, multiple times. In 2026, making a phone call should not be the only way to receive a response from a company! They have all of my contact info from when I had to register my device.
Business response:
Our apologies, AG99. While we do have your registration information, we do not know that your firmware update did not work. You can call or email us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we will resend the update to your cleaner. We appreciate your patience. Thanks so much for letting us know. - iAquaLink Support
I keep getting a firmware update issue that is yet to be resolved
Business response:
Our apologies, William. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with the email address on your account so we can resend the firmware to your cleaner. Thank you. - iAquaLink Support
iAquaLink App doesn't work with Polaris AlphaIQ+. Won't update firmware. AlphaIQ+ cleans the pool but have to use direct manual control on the wire.
Business response:
Our apologies, Mike. Please contact us at (800) 822-7933 so we can resend the firmware and also help connect your cleaner to the app. We look forward to speaking with you. - iAquaLink Support
wifi never connects
Business response:
Our apologies, Dan. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
always going offline
Business response:
Our apologies, Lisa. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
it's not bad but it doesn't pick up leaves like it should, it doesn't come to the surface when you press lift so you have to drag it out and the app is constantly bugging out . I wouldn't get another one.
Business response:
Our apologies, Liz. Please contact us at 1300 MY FLUIDRA for support with your cleaner. We look forward to speaking with you. - iAquaLink Support
they pushed a firmware update that constantly fails. now I can't control my vaccuum from the app because the pop-up that tells me it fails returns me to the main menu. give me a way to proceed without the update. this is completely unacceptable
Business response:
Hi Hunter, our apologies. Please reconnect your cleaner to the app to resolve the firmware issue. If we can assist further, please give us a call at (800) 822-7933 so we can work with you directly. Enjoy your pool time! - iAquaLink Support
connectivity problems and terrible user interface on the web
Business response:
Our apologies, Patrik. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. Give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. - iAquaLink Support
very flaky
Business response:
We apologize, Greg. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,417 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.