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iAqualink app
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please for the love of all that is mighty change the way your updates are processed, I have sent several requests for assistance and heard nothing, hope my direct email gets answered. I have the issue of failed firmware update like so many others. can you help me?
Business response:
Our apologies, Kamin! Please reconnect your cleaner to the app, and if that doesn't do the trick, email us at iaqualinkfeedback@fluidra.com with your account email and we will resend the firmware. Thanks for your patience. - iAquaLink Support
frustrating
Business response:
We apologize, Jeff. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can work with you directly. Thanks for letting us know. - iAquaLink Support
app is useless and constant errors
Business response:
Our apologies for your poor experience, Frank. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can better understand your situation. Thanks for letting us know. - iAquaLink Support
it's often buggy, throws errors every time I use it. you have to switch between tabs to make sure you're seeing the correct info as it gets out of sync with reality.
Business response:
Our apologies, Don. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
We had a 9450 for years but panel fried. I like cleaner, just put in and seems to be cleaning. I like the flow of water out the back, like jet propulsion that blows super fine sediment around, allowing it circulate thru normal filtration. As for the app, doesn't do anything for me. I am not going to watch my cleaner and "drive" it to where dirt is. I would like to see a way to draw out pool and have the app show the paths of cleaning live, and at end. Why would I need to turn it on from app?
Business response:
Thank you so much for your feedback. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
constantly have to restart the unit to get it to reconnect to their servers. it's not a Wi-Fi issue. It's a hardware issue. they ship with terrible support. been this way ever since I got it, nothing you could do they'll just keep telling you to update and restart but ultimately I have to restart it probably once a month just to get reconnected. super inconvenient.
Business response:
Hi Jason, We have a solution for you! Configure a OneTouch Scene to include the heater, set a Device Runtime for that OneTouch Scene, and use the OneTouch Scene to operate the heater; then it will turn itself off. Hope this helps! - iAquaLink Support
The iAqualink software is terrible. It controls almost all of my systems but adding components is not always easy. My main issue is the user interface is terrible. I don't have any othre pool systems to comare it to but for general user experience this software feels 20 years out of date. The software can already control your system so it should be able to do rutines (which it kind-of can) but it's convoluted and difficult. It also loses connectivity a lot. Not due to signal strength.
Business response:
Our apologies, Joshua. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Abysmal. You can't link a polaris robotic pool cleaner unless you SET your wifi to 2.4. Even then it's hit and miss. If you can't connect, getting the robot aimed at a wall in a free form pool is a waiting game. So avoid the app and their robot unless you enjoy being frustrated beyond belief. I did not imply that the 2.4 speed is slower, but that you have to change the setting to 2.4. The app and the cleaner are garbage!
Business response:
Hi Alan, The 2.4 network isn't slower; it travels farther and through walls better than 5GHz. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Keeps disconnecting from device!
Business response:
Our apologies, Deven. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at info@astralpool.in so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,461 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.