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iAqualink app
About this business
loved the app, but the new update would not load. I deleted and tried to reinstall app, but hangs up. I tried installing other apps and they load just fine. cleared cashe and data on Google play store several times and the app still will not load. glitch in the matrix? I will see what tech support has to say.
first update in years, still crashes 100% of the time. zero visual difference to this out of date app. Crashes 100% of the time. New versions have gotten more and more unstable. Can't run the app for more than 20 minutes without it crashing and having to start over. App does not match the screen captures show for the app. It works when it runs, but overall very frustrating.
Business response:
We're sorry for your poor experience. We have some tips; try these in order until the app stabilizes: Log out/back in. Change your password. Clear the app storage/data. Uninstall/reinstall the app. Ensure the wifi signal by your pool is at least 10Mbps. For more help contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
after reviewing every feedback I do not want to update this, how can I pass by this update and continue to use the old app?
Business response:
Hi Deborah, the firmware update is to improve your cleaner's performance. Should you experience any issue with it downloading, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and let us know your account email address, and we can resend the update. The app will continue to function as usual. Thanks! - iAquaLink Support
loses wifi all the friggen time.
Business response:
Our apologies, Barry. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Constantly loses connection
Business response:
Our apologies, Patrick. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Pretty good app with one flaw. The app doesn't auto refresh if you previously had it open and then later go back to it. Like if you had your pump and heat running at 4pm and they auto shut off at 6pm, if you open your app at 8pm it'll show that they are still running. You need to close the app and go back into it for it to update everything and show that they are actually off. This should be a pretty simple thing to fix, not sure why it hasn't been done by now
Business response:
Hi Ronnie, the app should be refreshing! If yours is not, please check that the wifi signal out by your pool equipment is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. If we can help further, please let us know at (800) 822-7933. Happy swimming! - iAquaLink Support
poor connection all the time
Business response:
Our apologies, Thomas. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
firmware update error then app just closes.
Business response:
Our apologies, Simon. Please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can resend the firmware update to your cleaner. Thanks for letting us know. - iAquaLink Support
most outdated hard to manage app, even for simple pool management
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,508 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.