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iAqualink app
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they pushed a firmware update that constantly fails. now I can't control my vaccuum from the app because the pop-up that tells me it fails returns me to the main menu. give me a way to proceed without the update. this is completely unacceptable
Business response:
Hi Hunter, our apologies. Please reconnect your cleaner to the app to resolve the firmware issue. If we can assist further, please give us a call at (800) 822-7933 so we can work with you directly. Enjoy your pool time! - iAquaLink Support
connectivity problems and terrible user interface on the web
Business response:
Our apologies, Patrik. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. Give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. - iAquaLink Support
very flaky
Business response:
We apologize, Greg. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I am shocked this app has been approved thru the app store. Endless cycle of "Failed Firmware Upgrade" messages. Renders the app completely useless. Will not display current amount of hours used. Emailed support, and zero response. Looks like quite a few people with the same issue....please fix this. Please.
Business response:
Hi Alan, our apologies. Please reconnect your cleaner to the app to resolve the firmware issue. If we can assist further, please give us a call at (800) 822-7933 so we can work with you directly. Enjoy your swim time! - iAquaLink Support
Looses connection and need to restart box often. Additionally asked tocreset my password on reinstalling the app and reset link has not arrived (it's been 12 hours)!! Brand new box 2025. now same problem. the worst app i have ever used. and a new problem, firmware update not working.
Business response:
Our apologies, San. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. Reconnect your cleaner to the app to restart the firmware download. Call (800) 822-7933 for further assistance. Thanks! - iAquaLink Support
constant firmware update errors, slow responsiveness, have to log out and back in many times to get it to respond. great idea, poor execution
Business response:
Our apologies, J W! Please reconnect your cleaner to the app to help with the firmware. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933. Thanks! - iAquaLink Support
terrible app. I have been emailing Zodiac for over 1 yr and they still don't improve this garbage app. The app constantly locks up. I see other similar reviews asking the reviewer to call an 800 number. I have done this before. A person w/o any authority or ability to do anything says 'thank you for your comments.' I suggest that anyone with a choice use a different product.
Business response:
Hi BJ, our apologies for your experience! A tip that may help: always save schedule changes before leaving that screen to prevent the app from locking up. If you forget, you can reboot your AquaLink system by powering it off and back on again to get everything back on track. Thanks for your feedback! - iAquaLink Support
Absolutely terrible. I've installed and uninstall this app 10 times trying to get it to connect. No matter what I do it will not connect. I can get it to connect via the Bluetooth but when it goes to set up the network, it just is in "connecting" mode forever and never can complete it. Completely worthless.
Business response:
Hi Jared, Try temporarily removing special characters from your wifi network name and password. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933. Thanks! - iAquaLink Support
how is it possible that in 2026 we are using an app that feels stuck in 2009. Monopolies are garbage and are the real killers of innovation. This kind of application should be banned from the app store for being finicky, low quality and with a unintuitive UX.
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,407 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.