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iAqualink app
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This app has a very primitive look and feel. I feel like I am working with a system from the late 90's when automation was in its infancy. I am very frustrated with the following topics 1) Schedules - Why is there no option to disable a schedule (or) specify start and end dates 2) What are the groups and why can I not program these 3) Why do I have to launch another app to finetune settings? 4) why doesn't the web app use a standard keyboard? Why do I have to use touch to type ?
Business response:
Thanks for your feedback, Prashant! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Sucks. unintuitive. no stable connection
Business response:
Our apologies, Aaron! Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
horrible app. hardly ever works properly, firmware never updates. try to contact customer support, they never reply. waste of time and money
Business response:
We apologize, Paul! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can resend the firmware update to your device. Thanks for letting us know. - iAquaLink Support
it doesn't always work and says something is wrong with firmware
Business response:
We apologize, Cameron! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can resend the firmware update to your device. Thanks for letting us know. - iAquaLink Support
This app is BEYOND TRASH!!!! NEVER CONNECTS ALWAYS SHOWS A RED DOT
Business response:
Our apologies, N L. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Sucks
Business response:
Our apologies, Keith. Here are some tips that may help: ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can troubleshoot with you. Thanks! - iAquaLink Support
when it works it's great but I often have trouble connecting to my router and then I can't do anything with my pool pump
Business response:
We apologize, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
the worst app ever. It takes forever to connect. I hate that the Jandy pump is dependent on it.
Business response:
Our apologies, Brandon. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
the most finicky, counter intuitive app. there are at least five different buttons you need to press in order to turn on the heater which gives at least 25 different setting combinations and if not done correctly it doesn't heat and if heating you may accidentally keep the heat on not knowing it wasn't turned off. How difficult have a simple on off button that does all the steps? The worst designed application ever.
Business response:
Thanks for your feedback, David. Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 so we can learn more about your situation and troubleshoot with you. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,387 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.