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iAqualink app
About this business
Not good in more ways than I can list
Business response:
Our apologies, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It is now taking 30+ mins to login onto the app! what has change?
Business response:
Our apologies, Gabriel. Please try deleting the app and reinstalling it. If that doesn't do the trick, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
loved the app, but the new update would not load. I deleted and tried to reinstall app, but hangs up. I tried installing other apps and they load just fine. cleared cashe and data on Google play store several times and the app still will not load. glitch in the matrix? I will see what tech support has to say. Update: I do not know why, but I tried the update with WIFI turned off and it Immediately took.
Business response:
Great news! Thanks so much for the update, Paul! Enjoy your swim time! - iAquaLink Support
red light option wanted
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
SO HARD TO CONNECT!
Business response:
Our apologies, Scott. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app sucks. I am using it for a pool in a rental property, which means I have to give tenants access to certain features like the lights and the waterfall. I wanted to be able to lock them out from messing with the pool systems. I tried to call the app ... multiple times ... no answer, just disconnected. I emailed. Took days for a response in between each email, only to be told there is, in fact, no way to prevent tenants from going into the app and do something like change the pump speed.
loved the app, but the new update would not load. I deleted and tried to reinstall app, but hangs up. I tried installing other apps and they load just fine. cleared cashe and data on Google play store several times and the app still will not load. glitch in the matrix? I will see what tech support has to say.
first update in years, still crashes 100% of the time. zero visual difference to this out of date app. Crashes 100% of the time. New versions have gotten more and more unstable. Can't run the app for more than 20 minutes without it crashing and having to start over. App does not match the screen captures show for the app. It works when it runs, but overall very frustrating.
Business response:
We're sorry for your poor experience. We have some tips; try these in order until the app stabilizes: Log out/back in. Change your password. Clear the app storage/data. Uninstall/reinstall the app. Ensure the wifi signal by your pool is at least 10Mbps. For more help contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
after reviewing every feedback I do not want to update this, how can I pass by this update and continue to use the old app?
Business response:
Hi Deborah, the firmware update is to improve your cleaner's performance. Should you experience any issue with it downloading, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and let us know your account email address, and we can resend the update. The app will continue to function as usual. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,516 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.