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iAqualink app
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App constantly times out on my s24U. The web interface doesn't work at all for scheduling, I need to set schedule on wife's iPhone. The entire Jandy system seems terrible. It reminds me of something stuck in the 90s. Changing color on lights it has to cycle through like 15 options to go to the color. The scheduling interface is laggy and not touch friendly.
Business response:
Our apologies, Kevin. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
This app is horrible. takes over 20 minutes to load, freezes, says sorry there was an issue connecting. I have to wait sometimes 20 minutes just to turn on my spa and heater by the time the app works. even in web mode it just spins. they really need to fix it.
Business response:
Our apologies, Erin. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
still times out garbage zero stars buy different product trash product poor maintenance, buggy all day every day, not worth buying, stay away at all cost
Business response:
Hi R, Our product specialists can help. Please call us at (800) 822-7933 so we can troubleshoot with you to get your system running to your satisfaction. We look forward to speaking with you. - iAquaLink Support
since the app was updated I have not been able to log in even though I go back and reset my password. this has become so frustrating and not only that but the wall unit has cracked and is barely readable so I can't do anything in that respect either. at this point I prefer the old app!
Business response:
We're sorry for your poor experience, Bobbie. We had a technical issue last night that has since been resolved. Your app should be back in operation this morning, though if you continue to experience any issues, please let us know at (800) 822-7933. Our product specialists are always happy to assist. - iAquaLink Support
half the time I can't get it to connect without a big issue. and I can no longer just press the button on the machine itself I can only use my phone. for the amount of money I paid for this thing, I am not impressed.
Business response:
We apologize Christine, Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
System does not always respond to app commands.
Business response:
Our apologies, Demetria. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
times out garbage zero stars
Business response:
Hi R, Our product specialists can help. Please call us at (800) 822-7933 so we can troubleshoot with you to get your system running to your satisfaction. We look forward to speaking with you. - iAquaLink Support
Set it up fine. paired and connected fine to app. Go to app and it says it's offline, so dumb.
Business response:
Our apologies, Jimmy. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
We spent hundreds of thousands $$ on a new swimming pool with top of the line Jandy pump and automation equipment and we got this POS App! Very complicated to use, occasionally crashes and user unfriendly. Why isn't the Web section integrated with the rest of the App? It took me days to figure out how to configure and turn on the Spa and heater. There's no useful online App training. The App needs a complete overhaul. 🗑️
Business response:
Our apologies, William. Please contact our product specialists at (800) 822-7933 so we can assist you directly. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,139 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.