This profile has been claimed by the business owner or representative.
iAqualink app
About this business
We spent hundreds of thousands $$ on a new swimming pool with top of the line Jandy pump and automation equipment and we got this POS App! Very complicated to use, occasionally crashes and user unfriendly. Why isn't the Web section integrated with the rest of the App? It took me days to figure out how to configure and turn on the Spa and heater. There's no useful online App training. The App needs a complete overhaul. 🗑️
Business response:
Our apologies, William. Please contact our product specialists at (800) 822-7933 so we can assist you directly. We look forward to speaking with you. - iAquaLink Support
so slow and very buggy.
Business response:
Our apologies, Anthony. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Doesn't work well. Always gets errors. I never know if the heater will turn on or not.
Business response:
We're sorry for your poor experience with the app, Ellen. We want to better understand your situation. Please contact us with details so we can assist you. You can reach us at (800) 822-7933; our product specialists are happy to help. Thanks for letting us know. - iAquaLink Support
This is the worse app. After every update, it doesn't work. Now I have to force stop or uninstall and reinstall to actually use it.
Business response:
Our apologies, Gina. We want to better understand your situation so we can help. Please give us a call at (800) 822-7933; our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
times out
Business response:
Hi R, We'd like to learn more about this; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can see how we can help. Thanks for letting us know. - iAquaLink Support
Worst coded app I have ever used. Looks like it was written 15yrs ago. unresponsive, unintuitive and no understanding of UI concepts.
Business response:
Hi Brent, Thanks for your feedback. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Used to work fine but now the "web" section doesn't load at all.
Business response:
Hi Nick, Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Happy swimming! - iAquaLink Support
had to be closed and reopened to function, many times
Business response:
Our apologies, Robert! Try logging out of the app and then back in again. If the problem persists, please contact us at at (800) 822-7933 so we can check your account on our end to see how to rectify the issue. Thanks for letting us know. - iAquaLink Support
Terrible product. my guess is they built it 20 years ago and never updated it. Loses connection all the time, outdated interface... complex scheduling that doesn't make sense. Would recommend going with another pool product.
Business response:
Our apologies, Jeff. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,131 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.