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iAqualink app
About this business
App is buggy and inconsistent. App says pump is not running when it is. Frequently can't turn on/off pump from app. Schedules sometimes don't work. Latest update installed with same behavior.
Business response:
Hi Jim, our apologies! Please contact your installer to check the setup to ensure you're receiving the full benefits of your automation system. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
worst app ever...does not open until I close and open at least 3x's
Business response:
Hi Susan, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
meh at best, app works sometimes and not others.....3/10
Business response:
Thanks for your feedback, David. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. We look forward to hearing from you. - iAquaLink Support
connection to robot not always working. not so user friendly.
Business response:
Our apologies, Stephanie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us through "Support" on the app menu. - iAquaLink Support
slow and struggles to work
Business response:
Our apologies, Amber. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The phone App is unstable crapcode and I often have to try to open it several times to get it to work properly. I cannot adjust any of my web settings for times and pump speeds over the App. I am forced to use the website for this and when the App won't even open. Yes, I have reinstalled many times and called produc support. The manual handheld controller was far superior. I will replace this when I redo my system, soon.
Business response:
Our apologies, Al. Please ensure that the wifi signal outside by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The app is so glitchy and rarely works properly. I constantly get a connection error message despite uninstalling and reinstalling the app multiple times over. My wifi works fine with my other devices so I don't think that's the problem. Very frustrating.
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
most of the time I open the app, I have to restart it
Business response:
We're sorry for your poor experience with the app, Estelle. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
literally just trying to use the app and get interrupted with a nag to rate and review. is there anything more obnoxious? is there not a single moment nor shred of peace a person can carve out in this godforsaken society? apparently not.
Business response:
Hi Scott, our apologies for the inconvenience. If we can do anything to assist, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,662 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.