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iAqualink app
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No signal, purchased a powerful wifi extender /Booster sitting on the window sill ,with full signal ,and I still can not connect ! I think I was sold a Dud. Why sell something that don't work this stuff ain't cheap
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The app is great when it connects. Currently though, the web interface has ceased to exist. So am unable to change pump programs
Business response:
Thanks for rating the app, Jay! Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Enjoy your pool time! - iAquaLink Support
Not reliable or stable. Times out. Doesn't keep the equipment running. Requires constant monitoring to make sure your settings are running. Obviously it used to be better. 4.4 rating yet all recent reviews are 1, 2 or 3 stars
Business response:
Hi Mike, our apologies for the issue you're experiencing. Please contact us with more details so we can troubleshoot and help keep your system up and running. Our product specialists are always happy to help. Give us a call at (800) 822-7933. We look forward to speaking with you. - iAquaLink Support
Wifi issues. As of today, it is still in 'pending'. Wifi is fine, all other wifi working.
Business response:
Hi, Dianna, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thank you! - iAquaLink Support
Hands down the worst app I'm forced to use. Have it connected to its own 2.4HGz wifi connection but it fails to stay connected for longer than an hour. Anytime I want to make changes to the pump I'm forced to delete the pump from the app and go through the process of re-adding it. Update to response: Called technical support per recommendation and the person was very rude and unhelpful. Was told to pay a technician to come out to troubleshoot.
Business response:
Our apologies, K C. A pool professional will be able to physically inspect and make adjustments to your system. If you need to find a pool pro, this tool will help: https://www.fluidrausa.com/en/dealer-locator. Please let us know if we can assist further at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you. - iAquaLink Support
web is disabled
Business response:
Our apologies, Todd. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
crashes all the time
Business response:
Hi Matthew, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933. - iAquaLink Support
does not work mostly
Business response:
Hi Lucian, we apologize for any issue you might be having! Please share details of what you are experiencing with our product specialists at (800) 822-7933. We will troubleshoot with you to find a solution. Thanks for letting us know. - iAquaLink Support
Hands down the worst app I'm forced to use. Have it connected to its own 2.4HGz wifi connection but it fails to stay connected for longer than an hour. Anytime I want to make changes to the pump I'm forced to delete the pump from the app and go through the process of re-adding it.
Business response:
Hi K C, Perfect with the 2.4GHz band! Please also ensure that the wifi signal out by your pool is consistently at least 10 Mbps. If you use a mesh router, see https://tinyurl.com/fluidraapp for help. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,084 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.