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iAqualink app
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often looses connection I have 3 android devices that can run the app. sometimes one device will work while the others won't sometimes i can't login at all. i get the red dot and message cannot connect to the internet. jandy tells me to hire local repair. Reliability doesn't improve after service gets it logged in. very disappointing. I went from 2 stars to 1 star because after 3 years I have not seen upgrades or improvement.
Business response:
Our apologies, Al. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app is very unreliable. Have to force stop it multiple times to get it to connect. It doesn't follow the schedules set and worst of all, it only allows 2 schedules. Very cheap coding and the UI is glitchy. when I turn off the cleaner and it spins to update, it in fact does NOT turn off the cleaner. Please fix it
Undependable and constantly have to remove app and reinstall. Often, its easier just to use the site, which looks like windows 95 at best.
Business response:
Our apologies, J S. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The initial app that opens to turn equipment on or off is okay but the whole scheduling piece is wonky the way you have to click on "web" and it opens up a much older looking interface, they really need to update this. oftentimes out too.
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Rubbish app, never connects, only lets me know it's finished, which is handy
Business response:
Our apologies, Jayden. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at 1300 MY FLUIDRA or through "Support" on the app menu. Thanks! - iAquaLink Support
buggy app doesnt connect at first you have to exit and reload for it to work
Business response:
Our apologies, Jay. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
constantly getting connection errors. either gives connection error or says its not connected. takes too long to load. I miss my in house aqualink system. this is not the upgrade I expected
Business response:
Our apologies, Sheila. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Consistently a horrible app. Lacks 21st century updates and functionality. I give them a -1 star for continued lackluster performance.
Business response:
Thanks for your feedback, Andy. Comments from users like you help guide our future product developments and we want to better understand your situation. Please contact us with more details at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
Most of the time, you have to kill the app repeatedly to get it to finally connect to the pool system.
Business response:
Our apologies, Shawn. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,685 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.