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iAqualink app
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have to restart app multiple times
Business response:
Hi Nicholas, Try these tips: Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
stinks. never works.
Business response:
We apologize, Alex. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
FIND A BETTER WAY. this will constantly make random changes to when your equipment turns on for no reason. shows a button to go to the web to make adjustments, but it doesn't work, and you'll have to figure out how to fix this on your own. support is not really a thing this company offers you. find another way you'll be much happier
Business response:
We apologize for the issue you're experiencing with the app, Coach Sean! Please contact our product specialists at (800) 822-7933 so we can troubleshoot with you. We're always happy to help! Thanks for letting us know. - iAquaLink Support
Have to close app and re-open every time trying to log into pool equipment.
Business response:
Our apologies! Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The web interface is not user-friendly for today's technology. It constantly gives network error, ugh. I would honestly like it better to have a programmer on the pump itself than another app on my phone. I hate that I have to have my phone and open the app every time I need to change or do something with my pool. Too time-consuming for me.
Business response:
Hi Wendy, Our product specialists can help with the network error as well as the web issue; please give us a call at (800) 822-7933 so we can work with you directly. Thanks for letting us know. - iAquaLink Support
app only works when it wants
Business response:
Our apologies, Kris. Please contact our product specialists so we can assist you. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to getting your app up and running! - iAquaLink Support
Glitchy and slow at best. Some controls are clear and accessible in the main app. Others, you have to use the web interface. All controls should be in the main interface of the app itself. Also lost a star for not being able to link directly to Google Home. I can somewhat connect using Alexa, but that is very slow, glitchy, and frequently returns error messages. Add Google Home Integration!
Business response:
Thank you so much for your feedback, Jeff. Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly with the speed and web interface issues. We look forward to speaking with you. - iAquaLink Support
App is terrible. Slow, very poor options selection. Changing light color is awful, no reason to blink and flash when changing, poor technology. Limited color selections is also bad. Great, you offer infinite color options...HOW? I followed the instructions on the page, watched the video. I do not have a "Custom color" option on my light color selection page. Seems this doesn't work with 6W nitchless lights.
Business response:
Hi CJ, The 6w lights are not the Jandy Infinite Watercolor lights; these are actual physical lights you'd need to install, along with a light controller, for the infinite color options. Hope this helps! Contact your us at (800) 822-7933 or your pool pro for more info. Thanks! - iAquaLink Support
It continually drops the internet connection.
Business response:
Our apologies, Kathy. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,126 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.