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iAqualink app
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Evidently the only way to get a response is to post a negative review. I posted a 2nd review on May 14th and received a response to email the company. I sent an email on May 16th and have yet to receive a response. It is now June 1. Robot works great and has good features, but the app is horrible. Firmware never updates. Lights on control module do not work so you don't know what mode it's in, they quit working very soon after the purchase. Very disappointed!
Business response:
We're sorry for the issues with your cleaner's firmware and that the wait time has been so long. Typically, in the summer months, our call volume increases, leading to longer wait times. We understand the importance of ensuring your cleaner is functioning properly. If you emailed, we will get to you. Thanks for your patience. - iAquaLink Support
since new this app has a persistent message that there is a firmware error. multiple attempts to contact support are ignored. makes the app useless. zero stars for the app. negative stars for customer service.
Business response:
Our apologies, David. Please email us at iaqualinkfeedback@fluidra.com with your account email so we can resend the firmware to your cleaner. We appreciate your patience and understanding as we do our best to handle each customer with care. Thank you. - iAquaLink Support
update: nothing much different to say. 2 years in the cleaner still does the job, but the app is garbage. You sell yourself as a "smart solution" and the easiest part , the interface/app, you never update. love the pool cleaner, but the app is buggy. connection errors even when cleaner is clearly on my network. status circle (whether cleaner is running, or idle etc) shows blank so unable to know status of cleaner if away from home. clearing cache sometimes helps, sometimes does not.
Business response:
Thank you so much for your feedback, Chad. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist! - iAquaLink Support
Great cleaner, horrible Android app. Thank God I have an iPad too because although the android app and iPad app look the same, the android one is full of bugs. the iPad app works flawlessly. android app constantly says the firmware update failed and doesn't allow you to do anything because it just resets to the main screen. also the remote hardly works on android app and lift system also bugs out and doesn't spin or respond correctly. again iPad app these functions work fine but not android.
Business response:
Hi Erik, we apologize for the firmware issue. Please call or email us (using the email on your account) so we can resend the firmware and clear that message. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
firmware update error on evplux 6050i pool robot always for months. App doesn't display pool robot is on or current status. it works to turn on the robot but does not change display on app interface. so you dont know if it has worked or not. got to visually monitor the robot. Useless! app needs full redevelopment. stuck in endless firmware update failed loop.
Business response:
Hello Rahul, We can resend the firmware to your cleaner once you contact us through "Support" on the app menu so we know what account to send it to. We look forward to hearing from you. - iAquaLink Support
please for the love of all that is mighty change the way your updates are processed, I have sent several requests for assistance and heard nothing, hope my direct email gets answered. I have the issue of failed firmware update like so many others. can you help me?
Business response:
Our apologies, Kamin! Please reconnect your cleaner to the app, and if that doesn't do the trick, email us at iaqualinkfeedback@fluidra.com with your account email and we will resend the firmware. Thanks for your patience. - iAquaLink Support
frustrating
Business response:
We apologize, Jeff. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can work with you directly. Thanks for letting us know. - iAquaLink Support
app is useless and constant errors
Business response:
Our apologies for your poor experience, Frank. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can better understand your situation. Thanks for letting us know. - iAquaLink Support
it's often buggy, throws errors every time I use it. you have to switch between tabs to make sure you're seeing the correct info as it gets out of sync with reality.
Business response:
Our apologies, Don. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,537 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.