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iAqualink app
About this business
you never know what you're going to get when you open the app. It is never consistent, sometimes you see a timer. Sometimes you just see the play symbol. very frustrating
Business response:
Our apologies, Matt! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know. - iAquaLink Support
It feels it was designed by a 2nd grader 20 years ago.
Business response:
Thank you so much for your feedback, Ted! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Junk! Installed this app and put the Polaris Freedom SC in pairing mode and the app finds the cordle robotic cleaner saying it connected successfully and then when I click continue it keeps spinning saying connecting. Never allows me to choose my Wi-Fi and I have excellent signal where I'm setting this up. $900 and they can't get this or the app working correctly. Horrible out of the box experience. Would not recommend.
Business response:
Hi Nelson, try temporarily removing any special characters from your wifi network name and password. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Works only a 3rd of the time.
Business response:
Our apologies, KY_ C. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
update the system and colors
Business response:
Hi Dave, The options in the app depend on the physical lights installed in your pool. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. If we can assist further, please let us know at (800) 822-7933; our specialists are always happy to help. - iAquaLink Support
needs better paring, its a hassle to connect it every time
Business response:
Our apologies, DEE. Ego. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Glitchy and not all items are available on the app, need to go to the web service to do scheduling and such. that interface is even worse.
Business response:
Hi Suzanne, Thank you for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
el estado del robot no se sincroniza bien algunas veces. La app es muy poco reactiva, le das al botón y no sabes si el robot está en marcha o no. y lo peor de todo es que no puedes agendar una limpieza a una hora en particular
Business response:
Hola José, asegúrate de que la señal wifi cerca de tu piscina sea de al menos 10 Mbps y utilice una red wifi de 2.4 GHz. La configuración de la app depende de las características del hardware conectado. Para más ayuda, contáctanos a través de "Soporte" en el menú de la app o en clientes@fluidra.es. ¡Gracias! - Soporte de iAquaLink
Still does not show/update status of cleaner. It just shows blank screen, so I don't know how much time is left or if it is working.
Business response:
Hi Archie, our apologies! If your cleaner is still offline, please contact us through "Support" on the app menu or see https://www.fluidra.com.au so we can assist you directly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,334 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.