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iAqualink app
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this pump continues to drop connections like it's a deer in headlights. they need to come up with a wired connection to wire it to your home network. no one helps us with this unit we have to research it ourselves too.
Business response:
Our apologies, Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I have seen people be able to select which color they want also use a color wheel. my app is updated but will not allow me to do this. USA has a nice red that I want to use, but I am not able to select just red. Please help!
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
Gods knows how this system works
Business response:
Hi Sam, We'll be happy to assist you! Please contact us through "Support" on the app menu so we can help. - iAquaLink Support
The "My Systems" screen does not react when I tap my pool. I usually have to come back to the app after a few minutes. Ridiculous and horrible user experience.
Business response:
Sorry about that, Jacob. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Does not respond most of the time
Business response:
Our apologies, George. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Needs some work. It'll leave a message that the app is not responding when it goes idle. You'll need to close and restart the app every time.
Business response:
Our apologies, Bernadette. Here are some tips to help: ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
web version does not work. can't change schedule from summer
Business response:
Hi Brian, If you accidentally exit the schedule screen without saving, it can lock up web access. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist! - iAquaLink Support
doesnt work well
Business response:
Hi Scott, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
Candy really needs to update this stuff. this is terrible...
Business response:
Our apologies, Houston. We want to understand your situation better and provide you with assistance if needed. Please call our technical support team at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,368 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.