This profile has been claimed by the business owner or representative.
iAqualink app
About this business
Got a firmware can't update contact support.... I just got my robot out for summer...
Business response:
Hi Winny, Please reconnect your robot to the app. For more assistance, please contact us via "Support" in the app menu so we can assist you directly. Thanks! - iAquaLink Support
Abysmal. You can't link a polaris robotic pool cleaner unless you slow your wifi to 2.4. Even then it's hit and miss. If you can't connect, getting the robot aimed at a wall in a free form pool is a waiting game. So avoid the app and their robot unless you enjoy being frustrated beyond belief.
lack of support, no feature improvements over years, no API integration for smart home systems
Business response:
Hi Michael, thank you for your valuable feedback. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can learn more. We look forward to speaking with you. - iAquaLink Support
awful, unreliable app that chooses when it wants to connect. massive issues updating firmware.
Business response:
Our apologies, Rekkless. Reconnect your cleaner to the app, and ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
can't update the app for some reason. says contact support....
Business response:
Hi Ba D, you can reach our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you and getting your app back in action! - iAquaLink Support
rarely actually hooks up to the phone. thinking about putting a manual controller on.
Business response:
Our apologies, Spyder. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I'm a software developer and this app is simply full of bugs. On a regular basis it will not respond to controls, so when I am remote I literally have to check my security camera to see if it is working! Now it says that the firmware update failed and to contact support... which is a 41 minute hold time! it's a never ending loop. it also doesn't save custom settings.. it's as if it loses it's memory? it's just bad UI and bad programming.
Business response:
Our apologies, Jon. Email us at iaqualinkfeedback@fluidra.com with the email on your account to request the firmware reset without waiting on hold, though we'd like to speak with you about the other issues when you have time. Thanks for letting us know. - iAquaLink Support
The app constantly errors out that I have to use the web version to turn the heater off.
Business response:
Hi Mari, Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you accidentally exit the schedule screen without saving, it can lock up web access, which you can reset by powering off/on your unit. For further help: (800) 822-7933 or iaqualinkfeedback@fluidra.com - iAquaLink Support
No problems 2 months ago when packed robotic cleaner away. Got cleaner out to give pool a clean as dirty. Now app constantly complains about firmware failing to download and complete. Left for several hours, still complains of same thing. Tried unplugging for about 1hr and trying again, still fails. Now when trying to start cleaner from control box the cleaner, IQ 6050, goes around in circles will not work properly. Of course just out of warranty as well. Is it app, firmware or real fault. 🤬
Business response:
Our apologies! Please try reconnecting the cleaner to the app, and if that doesn't do the trick, please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can assist. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,510 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.