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iAqualink app
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very disappointed 😞
Business response:
Hi Jacqueline, We're sorry you're not happy with your app! Please contact us with details so we can assist. Our product specialists are always happy to help. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
2025 still worst 2021 update, this is only getting worst..... Not only is it app keep crashing all the time. The hardware that it is supporting has ridiculously expensive spare parts(or none). Do yourself a favor avoid zodiac/Jandy products for your pool. As far as a support from this app I only had the chance to deal with incompetence and morons . Uninstall/reinstall the app, or referencing updates that do not exist. We are now a month into these repeat failure and no progress from support....
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
connections are intermittent.
Business response:
We apologize for Friday's outage, Patrick. In general, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further help, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
This is the worst app that I've ever come across. Hangs abruptly. Shows the pool 'offline' randomly. Web UI is from the 1980s.. Unfortunately, stuck with this app. Please hire some good developers!
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
it's always disconnecting. how on earth is anyone supposed to use remote when the app and system network suck so badly!
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
This year the app doesn't want to connect. Always getting notifications there was a problem establishing a connection please refresh and retry later. I even readded the device no luck. very frustrating. for years this worked flawlessly
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
consistant poor performance
Business response:
Bonjour, nous nous excusons pour les problèmes que vous rencontrez avec l'application ! Nous voulons aider. Veuillez nous contacter via "Support" dans le menu de l'application ou envoyez-nous un e-mail à sav@fluidra.fr afin que nous puissions vous aider. - Prise en charge d'iAquaLink
The most expensive unreliable system you will own. If you think it is the app, just try logging through their web browser portal; it will be as unreliable as the app. Zodiac, please invest in iAqualink's servers to improve this expensive pool system.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
Since Google only limits us to so many characters, I have to delete my previous dissatisfaction. 5/1625: App does not connect nor does the online portal. My system IS online with a strong connection and running well over 900 MB. For what we pay for this system, one would expect better connectivity with a redundant system. So no spa tonight for me and my family. Another failure of a customer.
Business response:
Hi Richard, We can help get your schedule on track! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,128 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.