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iAqualink app
About this business
Latest update doesn't work at all for me.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
This thin is a nightmare. It won't opwn half the time and the control seem to have a mind of there own. Don't but this POS
Constant connection issues. Repeatedly signs me out of my account. When I try to sign back in, I'm told my password doesn't work. I reset my password. Then, I'm told my new password doesn't work. No customer service available on Friday in the middle of the day.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
app won't load now
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
again junk and still times out garbage zero stars buy different product always get incorrect email or password when they are correct. just pure dog poop buy something else
Business response:
Hi R, Our product specialists can help. Please call us at (800) 822-7933 so we can troubleshoot with you to get your system running to your satisfaction. We look forward to speaking with you. - iAquaLink Support
Worst developed app i have ever attempted. tried iphone and android version. neither work.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
Randomly goes down for days at a time leaving me unable to control my pool pump and spa heater!
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
App works fine until you click the button for WEB. Then it tines out and does nothing. It looks like the web page is no longer working so now I can no longer do many functions on my phone that I could before like changing the speeds on my variable speed pumps. Jandy needs to get with the program and update their apps. It's absurd that it's the only pool hardware thay can't be controlled via smart home services like Google and Alexa.
Business response:
Hi J M, Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
More times than not, I can't operate my pool due to system errors or the system is not operating properly. This is very frustrating.
Business response:
We apologize, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,113 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.