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iAqualink app
About this business
Needs all kinds of improvements. If you need to ask, you should be fired...
Business response:
Thanks for your feedback, Mace B. Comments from users like you help guide our future product developments and we want to better understand your situation. Please share details with us at iaqualinkfeedback@fluidra.com. Enjoy your swim time! - iAquaLink Support
this pump continues to drop connections like it's a deer in headlights. they need to come up with a wired connection to wire it to your home network. no one helps us with this unit we have to research it ourselves too.
Business response:
Our apologies, Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I have seen people be able to select which color they want also use a color wheel. my app is updated but will not allow me to do this. USA has a nice red that I want to use, but I am not able to select just red. Please help!
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
Gods knows how this system works
Business response:
Hi Sam, We'll be happy to assist you! Please contact us through "Support" on the app menu so we can help. - iAquaLink Support
The "My Systems" screen does not react when I tap my pool. I usually have to come back to the app after a few minutes. Ridiculous and horrible user experience.
Business response:
Sorry about that, Jacob. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Does not respond most of the time
Business response:
Our apologies, George. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Needs some work. It'll leave a message that the app is not responding when it goes idle. You'll need to close and restart the app every time.
Business response:
Our apologies, Bernadette. Here are some tips to help: ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
web version does not work. can't change schedule from summer
Business response:
Hi Brian, If you accidentally exit the schedule screen without saving, it can lock up web access. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist! - iAquaLink Support
doesnt work well
Business response:
Hi Scott, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,356 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.