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iAqualink app
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doesn't always work.
Business response:
Our apologies, Raleigh. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I can't make my lights red
Business response:
Hi Rob, The options in the app depend on the physical lights installed in your pool. For example, red does not illuminate a pool well with some lights due to its longer wavelength and is not designed as a solo color. Thanks to feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color, including red. - iAquaLink Support
lame, updates dont work.
Business response:
Our apologies, Sandor. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
This app rarely loads after signing in. If it does load, I only have about 30 seconds to turn on or off equipment before it locks up and stops functioning. Lately, I've been uninstalling the app, reinstalling it and again only getting enough time to perform 30 seconds of tasks then locks out. Today, uninstalling and reinstalling the app doesn't work. Now I can't control my pool equipment. This app is terrible.
Business response:
Our apologies, Eric. Please reset your equipment by hitting the reset button on your unit or by turning off/on the circuit breaker to the unit. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps. Always save before exiting the schedule screen. If we can assist further, call (800) 822-7933. Thanks! - iAquaLink Support
Not good in more ways than I can list
Business response:
Our apologies, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It is now taking 30+ mins to login onto the app! what has change?
Business response:
Our apologies, Gabriel. Please try deleting the app and reinstalling it. If that doesn't do the trick, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
loved the app, but the new update would not load. I deleted and tried to reinstall app, but hangs up. I tried installing other apps and they load just fine. cleared cashe and data on Google play store several times and the app still will not load. glitch in the matrix? I will see what tech support has to say. Update: I do not know why, but I tried the update with WIFI turned off and it Immediately took.
Business response:
Great news! Thanks so much for the update, Paul! Enjoy your swim time! - iAquaLink Support
red light option wanted
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
SO HARD TO CONNECT!
Business response:
Our apologies, Scott. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,573 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.