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iAqualink app
About this business
had to be closed and reopened to function, many times
Business response:
Our apologies, Robert! Try logging out of the app and then back in again. If the problem persists, please contact us at at (800) 822-7933 so we can check your account on our end to see how to rectify the issue. Thanks for letting us know. - iAquaLink Support
Terrible product. my guess is they built it 20 years ago and never updated it. Loses connection all the time, outdated interface... complex scheduling that doesn't make sense. Would recommend going with another pool product.
Business response:
Our apologies, Jeff. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Why is there no way to update system time on pool cleaner Polaris VRX iQ+? The time doesn't adjust to Daylight Saving Time.
Business response:
Hi Mario, Try reprovisioning your cleaner: reconnect to your Wi-Fi by pressing the + button and follow the steps. If you'd like further assistance, give us a call at (800) 822-7933 and we'll be happy to help. Happy swimming! - iAquaLink Support
The app crashes almost everytime I use it, I have to force it to quit and then reopen it everytime. I tried reaching out for support but never received any replies.
Business response:
We're sorry for your poor experience with the app, Seth. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Cant get "web" function to work
Business response:
Hi qtillo, Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
slow to respond. have to be on 2g network
Business response:
Our apologies, Amber. Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
basic. features don't work accordingly
Business response:
Our apologies, Nicholas! Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can help get your app up and running. Thanks for letting us know. - iAquaLink Support
have to restart app multiple times
Business response:
Hi Nicholas, Try these tips: Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
stinks. never works.
Business response:
We apologize, Alex. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,073 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.