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iAqualink app
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constantly getting connection errors. either gives connection error or says its not connected. takes too long to load. I miss my in house aqualink system. this is not the upgrade I expected
Business response:
Our apologies, Sheila. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Consistently a horrible app. Lacks 21st century updates and functionality. I give them a -1 star for continued lackluster performance.
Business response:
Thanks for your feedback, Andy. Comments from users like you help guide our future product developments and we want to better understand your situation. Please contact us with more details at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
Most of the time, you have to kill the app repeatedly to get it to finally connect to the pool system.
Business response:
Our apologies, Shawn. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible wifi
Business response:
Our apologies, Henry. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Highly unreliable with amateurish interfaces. The whole app feels like an afterthought
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
I do not like i can not pick a color i want that is not in the color choice
Business response:
Hi Melissa, The options in the app depend on the physical lights installed in your pool. For example, red does not illuminate a pool well with some lights due to its longer wavelength and is not designed as a solo color. Thanks to feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color, including red. - iAquaLink Support
this app is garbage. constantly having issues. please improve it.
Business response:
Our apologies, Richard. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can assist. Thanks! - iAquaLink Support
The app does not respond very well
Business response:
Our apologies, Kyle. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app never seems to work properly. Every time I open it, it keeps searching for my devices. I have to close the app and re-open to access the devices. I can use the lift function on my Robot and start the cleaning from the app, but the app continues to show it as idle and I am unable to increase or decrease the length of the cleaning cycle. I have tried installing and reinstalling the app with no success.
Business response:
Hello, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can assist. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,688 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.