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iAqualink app
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The app crashes almost everytime I use it, I have to force it to quit and then reopen it everytime. I tried reaching out for support but never received any replies.
Business response:
We're sorry for your poor experience with the app, Seth. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Cant get "web" function to work
Business response:
Hi qtillo, Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
slow to respond. have to be on 2g network
Business response:
Our apologies, Amber. Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
basic. features don't work accordingly
Business response:
Our apologies, Nicholas! Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can help get your app up and running. Thanks for letting us know. - iAquaLink Support
have to restart app multiple times
Business response:
Hi Nicholas, Try these tips: Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
stinks. never works.
Business response:
We apologize, Alex. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
FIND A BETTER WAY. this will constantly make random changes to when your equipment turns on for no reason. shows a button to go to the web to make adjustments, but it doesn't work, and you'll have to figure out how to fix this on your own. support is not really a thing this company offers you. find another way you'll be much happier
Business response:
We apologize for the issue you're experiencing with the app, Coach Sean! Please contact our product specialists at (800) 822-7933 so we can troubleshoot with you. We're always happy to help! Thanks for letting us know. - iAquaLink Support
Have to close app and re-open every time trying to log into pool equipment.
Business response:
Our apologies! Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The web interface is not user-friendly for today's technology. It constantly gives network error, ugh. I would honestly like it better to have a programmer on the pump itself than another app on my phone. I hate that I have to have my phone and open the app every time I need to change or do something with my pool. Too time-consuming for me.
Business response:
Hi Wendy, Our product specialists can help with the network error as well as the web issue; please give us a call at (800) 822-7933 so we can work with you directly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.