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iAqualink app
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hot tub is supposed to chill, doesn't
Business response:
Our apologies, Aaron! Please contact our support team at (800) 822-7933 so we can better understand your situation and learn how we can help. Thanks for letting us know. - iAquaLink Support
I'm using with a VRX iQ+. The app does green, but tapping into the control screen shows nothing. There's the screen template, but it's empty. I can't check cleaning status with the app. UPDATE: The info appeared on the screen eventually. I figure the app is pulling data from the console, but gives no indication to let the user know. Also, it would be nice if on the control screen it offered a pull to refresh option.
Business response:
Hi Millers, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything, please give us a call at (800) 822-7933 and we'll be happy to assist. Happy swimming! - iAquaLink Support
Can't connect to web interface to modify schedules from any device...frustrating!
Business response:
Matthew, We found your account and all looks fine from our end; please contact us at (800) 822-7933 so we can help get your system back to full operation. Also, the clock in your system is off; it could be firmware or the battery causing that. We can check your firmware when you call us. Thanks! - iAquaLink Support
so far not so great experience. first of all the lift system does not work, it has yet to bring the machine to the water line. it starts then goes vertical. also when I lift it out of the water so of what it collected falls back in the pool. then what is the point.
Business response:
Hi Max, We apologize for the issues you're experiencing with your cleaner. Please contact our product specialists at (800) 822-7933 so we can assist you directly. Thank you for letting us know. - iAquaLink Support
works sometimes. doesn't work often.
Business response:
Hi Loud Dog, we apologize for any issue you might be having! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll get you up and running. Thanks for letting us know. - iAquaLink Support
App locked up. Could not reset. Again.
Business response:
We're sorry for your poor experience with the app, Mark. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Terrible app. Never buy iaqualink. It's old tech wifi is ridiculous. It's 2024
Business response:
Our apologies, James. We want to better understand; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for your feedback, and enjoy your swim time! - iAquaLink Support
best investment I have made. Works great!
Business response:
Thanks for your glowing review, Steven! We notice that your star rating doesn't match your kind words, however; if we can assist with anything, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your swim time! - iAquaLink Support
It's a good app when it works, but ...
Business response:
Our apologies, M Mustang! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists will be happy to help. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,176 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.