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iAqualink app
About this business
Utterly worthless. Will not connect to wifi and then goes on to lie about password being incorrect.
Business response:
Hi Barton, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
(2021) Convenient, yes, though not full featured - functionality lacking from the app compared to 'web mode': * no salinity status (current salt levels) * no access to view or modify schedule Also: * no local/direct access mode, must have internet access * no alexa skills enabled from Amazon.ca -- cannot use Alexa in Canada!! * if temp is set but low speed is on, heater wont start. 2024 - still no access to AquaPure/salt status. Dropped a star rating.
Business response:
Hi Will, You can update your firmware to offer more features. We are working on Alexa support. The heater's safety feature requires a minimum flow to operate. There is a fault code on your chlorinator causing salt levels not to show. Have your pool pro check the error and contact us for the update. Thanks! - iAquaLink Support
The robot is good, the app is borderline horrible! Always has trouble connecting, on 3 different phones, same issues
Business response:
Our apologies, Ben. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
not user friendly. hate it
Business response:
Hi Rhonda, we are sorry to hear that. Please let us know what exactly you do not like about our app at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Comments from users like you help guide our future product developments, and we appreciate hearing from you. - iAquaLink Support
doesn't seem to work with alexa
Business response:
Hi Kurt, we apologize. iAquaLink works with Alexa on a limited number of our products. If we can assist you with selecting compatible products, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Bug all the time and we end up waiting for the system to be back online. Must improve these connectivity issues that happen on wifi or network.
Business response:
Our apologies, Seb. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible interface that looks nothing like the screenshots in the app description
Business response:
Hi Brian, The settings available in the app depend on the features of the hardware connected to it. If we can assist you in setting up your app to best suit your needs with your equipment features, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
I turned my spa heater on this evening & when I went to turn it off the app would not allow me to access the equipment systems to my pool nor spa. So I had to go to the breaker panel to manually shut off the spa.
Business response:
We apologize, Carrie. Hopefully, you have contacted our support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com and resolved the issue. Please contact us if we can assist further. Thanks for letting us know. - iAquaLink Support
In my opinion their app sucks real bad. Very poor quality softwate for the price of the unit. Feels like they hired amateurs to program it. The basket doesn't hold much and the unit can't seem to climb out when it is full. Not impressed at all.
Business response:
We apologize for your poor experience, A Hirsch. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information. Thank you for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.