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iAqualink app
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4/25/24 If you forget to update and save you cant get back. The system cant connect. Very poor software. And waiting for phone call? 1st i was told 20 min wait, then 12 min. After a wait i was told 3 minutes wait and then it went up to 60+ minutes. I left my phone number. Its been 4 hrs later and i have yet to receive a call back. Once you do something else and go back to the app to get an update, an error occurs, and it needs to be restarted. Also, it will not open a web browser on the phone.
Business response:
Hi Gili, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. If you left us your number, we will definitely be in touch. Thank you. - iAquaLink Support
The app doesn't display the temperature s on my Android device.
Business response:
Hi Paul, we apologize for that! Please update your app to version 6.9.1 and you should be back in business with the air temperature. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com; we're always happy to help. Enjoy your swim time! - iAquaLink Support
Just too many errors when trying to use the app. Please update app.
Business response:
Hi Christopher, We apologize for the issue. We'd like to learn more, please share details with our technical specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
It was good when I was able to see iaqualink web page. Now I see blank page when I click web and cannot manage my pump star and ending times and speed etc
Business response:
Hi! Please ensure the app is updated and that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Whatever the firmware update is, it won't push and manage itself. I get a random notification once in awhile that the update failed, but I don't have the ability to manually push the update and see what went wrong. Please add in a feature to do this manually and (optionally) view a log for any failures. I can't troubleshoot with zero info!
Business response:
Hi CJS, Please contact us so we can check your account and push the firmware update if necessary. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you so much for your feedback! - iAquaLink Support
App continuously is not able to automatically update the firmware and customer service is only open during the week. Also, the controls to turn the Alpha iQ+ left or right when trying to use the lift out of the pool, do not turn on or off when touch and when they do cause the Alpha iQ+ to continously turn. App is connected to the internet with full strength, this is a product bug, please fix! The full basket indicator also illuminates, when the basket is not full.
Business response:
Hi Wesley, Gently scrub the debris basket to improve water flow to help with the full indicator. Your account shows the firmware has updated. Please contact us for assistance with the Lift System or any other questions; we're always happy to help! Call us at (800) 822-7933. Thanks! - iAquaLink Support
Worked great for almost a year. Now I get an error and have to force close the app almost every time I use it.
Business response:
Our apologies, Cam. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Our product specialists are always happy to assist. We look forward to speaking with you. - iAquaLink Support
Like many others, after the app has been opened on my phone and then sits idle for any period of time, I have to force it closed and then reopen the app before I'm able to do anything. You can't make schedule changes via the app. Schedule adjustments have to be done online with a browser. The program online is vintage 1990's. You can't pause a program so if you need to run your pumps for 48 hours you have to delete the schedule and then reprogram later. Don't forget to hit the save button!
Business response:
Hi Chris, We apologize for the issue with your app. We'd like to learn more so we can assist; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for letting us know. - iAquaLink Support
horrible interface
Business response:
Hi Jim, we are always looking to improve our users' experience and appreciate your feedback. If there is anything specific we can look into, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you, and enjoy your swim time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.