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iAqualink app
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intermittent control connection. Doesn't recognise cleaning cycle immediately. very annoying.
Business response:
Our apologies, Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Needs a lot tweaking to get this app right. Very hit and miss if it's actually going to display what the pool cleaner is doing and whether the functions will actually work. Most of the time, it's less frustrating just using the console. I can control the cleaner with my phone, connect, set required function...etc, and it responds, but it doesn't display what it's doing on my phone. This is what I mean when I say it needs tweaking. I'm in Australia BTW.......why send me a US base number to call?
Business response:
So sorry, Peter, we can't see your location! You can reach us through "Support" on the app menu for local assistance. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. Thank you! - iAquaLink Support
works half the time... disappointing for sure
Business response:
Our apologies, Nate. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
why does my spa cut off at 5pm? surely this bug can be fixed.
Business response:
Hi Carlo, Our product specialists are more than happy to help you adjust your spa's settings. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know! - iAquaLink Support
Cannot download app after software updated, still not working!
Business response:
Our apologies, Darrin! Please contact us so we can assist. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
App never works
Business response:
Our apologies, J C. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
awful confusing 😕
Business response:
We're sorry about your poor experience. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to help! Thank you for letting us know, and we look forward to speaking with you. Happy swimming! - iAquaLink Support
Always loses connection to the cleaner, continuous firmware update errors, and no response from the always busy support line.
Business response:
Our apologies, John. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for mesh tips. You can also reach us at iaqualinkfeedback@fluidra.com. Please contact us again for further help. Thanks! - iAquaLink Support
Not a great app. Some commands lack haptic response, so you have no idea whether the command went through or not. And to make things worse, sometimes they don't. The robot remote control is hard to use and unreliable. That's a shame for a robot that price. The device registration was also quite bad, it took me a lot of time to find which device to pick. It's not much to ask to have the name of each supported model, plus a better organization, with pictures.
Business response:
Hi Sylvain, Thank you for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. We have some features in the works that you may appreciate. If we can help with anything, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.