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iAqualink app
About this business
Rarely works
Business response:
Our apologies, Steve. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Can't connect to WiFi. No signals found. Is not an eeros issue. I have a dedicated standalone 2.4g router for buggy devices. It just doesn't detect any Wi-Fi signals at all
Business response:
Hi Mark, Our apologies for your ongoing issue! Please contact us at (800) 822-7933 and our excellent support team will be happy to assist. We look forward to speaking with you. - iAquaLink Support
Can't complete the WiFi setup. The app can't find any SSID's to connect to. Tried the info in the replay from the app developer. But it still doesn't work. Can't connect Wi-Fi. I have a dedicated 2.4 router it can't find either. Tried a Samsung tablet, a pixel phone. This app just does not work.
Business response:
Hi Mark, Our apologies. If you have a mesh router, please see this article for tips: https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
no instructions on how to set up anything are giving. support manual is only available on line and dfficult to follow and understand.
Business response:
Our apologies, Bernabe! Please give us a call at (800) 822-7933; our product specialists will be happy to help walk you through setting up your equipment. We look forward to speaking with you. - iAquaLink Support
This app feels like it was made in the early days of the web. It has limited functionality (stuff like schedules can only be done on an ancient web interface) and it frequently announces that "something has gone wrong" and you have to kill it and restart it.
Business response:
Hi Eric, Our apologies. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist with improving your app experience. Thank you for letting us know. - iAquaLink Support
Old interface is the only one that actually works properly, but often doesn't connect right away. Should be so much better.
Business response:
We apologize for your poor experience, Chad. Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist. Thanks for letting us know. - iAquaLink Support
doesn't always work
Business response:
Hi Bill, we apologize for any issue you might be having! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are happy to help get your app to work satisfactorily for you. Thanks for letting us know. - iAquaLink Support
I always have to close the app and reopen it to use it.
Business response:
Hi Jim, We apologize for the issue you're experiencing; please contact us so we can help resolve it and get your app working for you. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Not sure why but my feedback seems to be the only one that doesn't get a response from Zodiac on Here! App stopped working. I logged on and it continually wants to do a firmware update which never actually downloads. Unfortunately, it's not possible to access any of the app functions in the meantime. When I log back in the same process begins again so I can't run the pool heater. There doesn't seem to be any way of overriding this problem. I I have had no response to my requests for support.
Business response:
Hi Peter, thanks for your patience! We have been unable to locate your account; please email us at customerfeedback@fluidra.com with your location and account email address so we can better assist you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.