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iAqualink app
About this business
Unreliable. Constantly have to reset system. Lighting changes are the most archaic clunky design you could imagine. I guess when you have a captive market you can get away with mediocrity.
Business response:
Our apologies, Chad. Please contact our technical support team at (800) 822-7933 so we can troubleshoot the issue with you and help resolve it. Thanks for letting us know. - iAquaLink Support
Awful experience. App crashes all the time. Previous reviews are correct. App probably hasn't been updated since 1990. I dread opening the app. Please spare me your AI response.
Business response:
Hi Tim, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Very unreliable with app. WiFi access point is about 8' from aqualink antenna. Signal is very good. Web page on a computer seems stable.
Business response:
Hi David, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
low tech
Business response:
Hi IGAL KATA, We apologize for your poor experience with the app. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Comments from users like you help guide our future product developments, and we appreciate hearing from you. - iAquaLink Support
The app fails to handle the different android activity lifecycles gracefully. It appears that once the app goes into a paused state, it's impossible to resume and have the app function properly. I've simply gotten in the habit of force killing it and reopening it to ensure proper functionality. Otherwise commands will act like they've succeeded but they won't actually be run or the app will just completely fail to operate as expected.
Business response:
We apologize for your poor experience, Kyle. Our tech support team found your account and is looking into the issue. Please email us at customerfeedback@fluidra.com; we need some additional information. Thank you for letting us know! - iAquaLink Support
*update: it has become even more unreliable. Now upon when opening the app the 1st time, it has the loading icon never go green. For some reason, it will work on 2nd attempt every time. I have a solid connection and have tried the other troubleshooting ideas. This app just sucks and is an embarrassment. Have to constantly restart app because once you turn screen off and back on, get error message. Plus there is no widget.
Business response:
We apologize, Bradley. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Other tips: Log out and back into the app. Delete and reinstall the app. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
app always needs to be restarted. No Google Home integration.
Business response:
Hi Junior, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Very frustrated by this app. Not all features are available for programing, and the parts in the "web" link have not loaded in over 6 months.
Business response:
We apologize for your poor experience, Sophie. Please contact our product specialists at (800) 822-7933 so we can learn more about your situation and see how we may help. Thanks for letting us know. - iAquaLink Support
Terrible connectivity, terrible interface. Every single time I open the app I have to immediately close it because it will not connect. Since it always connects the second time, I've developed a habit of opening it, closing it and then opening it again to get it to work. It is located less than 10 ft from my router and I can see in my router settings it's getting good signal strength - this is an issue of poor app development and design.
Business response:
Hi Kevin, This doesn't seem right. We want to take a closer look at this for you. Please send details to us at customerfeedback@fluidra.com along with the email address on your account. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.