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iAqualink app
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Always seems to freeze up and I have to force clothes and reopen the app.
Business response:
Hi Nathan, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Needs a lot tweaking to get this app right. Very hit and miss if it's actually going to display what the pool cleaner is doing and whether the functions will actually work. Most of the time, it's less frustrating just using the console.
Business response:
Our apologies, Peter. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It seems like an app developed in 2010, the Web function looks from the 1990s. Basic things can get done but the design is outdated and not user friendly.
Business response:
Hi Jose, we apologize for your poor experience with the app. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details about your system so we can see how we might help. Thanks for letting us know. - iAquaLink Support
Need to restart the app every single time I try to use it. Often, can't connect at all.
Business response:
Our apologies, Martin. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Can't connect most of the time. Web screen is horrible. So small and SLOW! Pool installer is no help. Extremely frustrating. The app is junk. Have to override at the control panel to accomplish most tasks. September 2024 update. The nightmare continues. Not enough space here to list all the deficiencies. Only allowed 500 characters.
Business response:
Hi Dave, We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. We look forward to speaking with you. - iAquaLink Support
Internet is good and light on system are on but app shows red.
Business response:
Hi Victoria, we're sorry you're experiencing issues. Please contact our support team at (800) 822-7933 so we can assist you directly. We look forward to speaking with you. - iAquaLink Support
it works when it works. bad part is it's the only system you have to choose from with jandy equipment. has a mind of its own you turn spa mode on or the heater mode you just cannot walk away and enjoy yourself you have to keep a eye on your phone because it'll randomly shut it off and when you go back into the app it says a error occurred. you have to force close the app and restart everything. I've messaged iaqualink 3 times no response so I give up. there's my 2 cents for everyone.
Business response:
Our apologies, Dayton! We found your account and see some settings that could be causing the issue. Please call us at (800) 822-7933 so we can work with you directly. Thanks for letting us know! - iAquaLink Support
hot tub is supposed to chill, doesn't
Business response:
Our apologies, Aaron! Please contact our support team at (800) 822-7933 so we can better understand your situation and learn how we can help. Thanks for letting us know. - iAquaLink Support
I'm using with a VRX iQ+. The app does green, but tapping into the control screen shows nothing. There's the screen template, but it's empty. I can't check cleaning status with the app. UPDATE: The info appeared on the screen eventually. I figure the app is pulling data from the console, but gives no indication to let the user know. Also, it would be nice if on the control screen it offered a pull to refresh option.
Business response:
Hi Millers, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything, please give us a call at (800) 822-7933 and we'll be happy to assist. Happy swimming! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.