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iAqualink app
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The app is down a lot lately.
Business response:
Hi Dave, Our servers have been fine; please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. - iAquaLink Support
Can't connect most of the time. Web screen is horrible. So small and SLOW! Pool installer is no help. Extremely frustrating. The app is junk. Have to override at the control panel to accomplish most tasks.
Business response:
Our apologies, Dave. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Needs an update
Business response:
Thanks for your feedback, Araceli. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your swim time! - iAquaLink Support
Garbage
Business response:
Hi Urban Bargains, We apologize for any issues you experienced with the app. We are always looking to improve the experience for our users and would love to learn more from you. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Not user friendly at all. Glitchy wifi connect. And no, it's not my high-speed internet or Google network mesh. Yes I get wifi signal all the way out pass my property line, thus the Google network mesh.
Business response:
Hi Drew, We apologize for the connectivity issues! If the 2.4 GHz network by your pool is strong and you've checked the mesh router tips and are still having issues, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so our product specialists can troubleshoot with you to help improve the connectivity for you. - iAquaLink Support
Connecting my iq30 is a horrible process, and one that I have to repeat often. The app loses connection to the system several times a year leaving me to go in and start all over each time. Would not recommend And yes, my wifi signal is strong. It's the product that's the problem
Business response:
Hi Steve, If the wifi signal out next to your pool consistently is at least 10 Mbps and can't maintain a stable connection, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. We look forward to assisting you. - iAquaLink Support
App constantly crashes or fails to connect to unit even while wifi show it connected and in pairing mode, the settings control should be in the drop down or open window for immediate access
Business response:
Hi Randall, We're sorry for the constant app crashes. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
few options
Business response:
Hi Hector, The settings available in the app depend on the features of the hardware connected to it. Our product specialists are happy to help you explore the options for your equipment. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist. Enjoy your pool time! - iAquaLink Support
screen small. editing is not neat or easy
Business response:
Hi Stephanie, Our apologies. You can also access the scheduling feature in any web browser by logging into your account at www.iaqualink.com. Please let us know if there's anything we can do to improve your experience; you can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for your feedback. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,176 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.