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iAqualink app
About this business
need to revamp the app. sometimes different work and need to restart or clear cache. not a great experience
Business response:
Our apologies, Joseph. Try these tips: • Log out and back into the app • Delete and reinstall the app • Ensure that the wifi signal by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal • Ensure that you are using a 2.4 GHz wifi network. For further help, please contact us at (800) 822-7933. Thanks! - iAquaLink Support
very difficult to control. when you want forward it goes backwards etc... I had the previous one P955 with a remote it was 100%better. I hate not being able to control it on the stand itself and have to use my phone.
Business response:
We apologize for any issue with your robotic cleaner, Claude. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
I can no longer connect with my phone. I have rebooted and reinstalled. I don't know what's wrong . have full signal, but it will not connect. Refreshing doesn't work.
Business response:
We apologize, Kevin! • Log out & back into the app • Delete & reinstall the app • Ensure the wifi signal by your pool is consistently at least 10 Mbps • Ensure you are using a 2.4 GHz wifi network. If you recently changed to a mesh router, see: https://tinyurl.com/fluidraapp. For more help, call us at (800) 822-7933. Thanks! - iAquaLink Support
Can't get it to open up on phone 😒
Business response:
We apologize for your experience with the app. Try restarting your device and also clear the cache for the app. If that doesn’t help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist. Thanks for letting us know. - iAquaLink Support
sucks
Business response:
Our apologies for your poor experience, Cary. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can look into the issue with you. Thanks for letting us know. - iAquaLink Support
Can't connect to the system with either iOS or Android.
Business response:
Hi Ed, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
CRASH CRASH CRASH. Touch Schedule and CRASH.
Business response:
Hi Terry, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Always has a connection error. Terrible
Business response:
Hi Jordan, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
As others have described, the app times out and must be forced closed after using it for the first load since the last time you forced closed it.
Business response:
Hi Weston, thank you for your feedback! We have a team looking into the issue and really appreciate all the input from users like you. If we can help further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.