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iAqualink app
About this business
clunky and no history...solar preference is sub par
Business response:
Our apologies, Amy. Your app performance will likely improve with Solar Priority turned off. Please contact our support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com for assistance. Thanks for letting us know. - iAquaLink Support
lots of errors, app is very glitchy
Business response:
Our apologies, Carl! Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can improve your app experience. Thanks for letting us know. - iAquaLink Support
App stopped working. I logged on and it continually wants to do a firmware update which never actually downloads. Eventually it either says connection lost or after several hours I have to leave the app as it's not possible to access any of the functions. When I log back in the same process begins again so I can't run the pool heater. There doesn't seem to be any way of overriding this problem. I'm very disappointed that I have had no response to my requests for support despite several attempts
I have to open app several times for it to work.
Business response:
Hi Tim, We apologize for the issue you're experiencing; please contact us so we can help resolve it and get your app working for you. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Please ensure that you have the latest app update (v 6.9). Thanks for letting us know. - iAquaLink Support
system needs a clock that doesn't reset to 1200 when power fails
Business response:
Hi Mark, Thanks for your feedback. Ask your pool pro to replace the CR2032 battery on the motherboard and your system clock will be back in perpetual action. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
The app is very, very basic. Can't turn on the heat pump without going into the terrible web setup. Gotten worse over time - now the app won't refresh unless I close the app and open it. Can't program anything on the app either.
Business response:
Our apologies for your poor experience, Mehmetcan. Please contact us so our product specialists can assist. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Never works. Looks like a 5 year old designed it. Total and complete dissatisfaction. UPDATE: My 2.4 network speed is fine and configured correctly. The problem is the app. It's over-the-top glitchy, exactly as many other users have indicated. I've tried calling and waited on hold for 20 minutes before I hung up.
Business response:
Thanks for confirming, Charlie. You can leave a call-back number when you call us at (800) 822-7933 or you can email us at iaqualinkfeedback@fluidra.com. Many issues can be resolved by improving the connectivity out by the pool, and our product specialists will troubleshoot with you to find the best solution. Thanks! - iAquaLink Support
poor connection often and not compatible with every modem or Internet mesh system
Business response:
Hi Wendy, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Not working. Useless
Business response:
Hi Jai, We apologize and want to help; please share with us details about your app experience so we can troubleshoot and get your app up and working for you. Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com; our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.