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iAqualink app
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never works properly.
Business response:
Hi B Pineda, we apologize for any issue you might be having! Please share details of what you are experiencing with our support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll get you up and running. We look forward to speaking with you. - iAquaLink Support
Will not link with cleaner
Business response:
We apolgize, Vic. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you in getting your cleaner paired and ready to get to work in your pool. Thanks for letting us know. - iAquaLink Support
My pool has been offline since the latest update and I cannot get it back online. The app is useless until this is resolved. The app worked great for me before
Business response:
We're sorry for your poor experience, Stephen. Please try turning off and then back on the circuit breaker to your unit. If this doesn't help, please contact us at (800) 822-7933 so we can assist you directly. Thanks for letting us know. - iAquaLink Support
very outdated, glitchy, and is challenging to keep connected to WiFi. the app has a basic interface and isn't intuitive.
Business response:
Hi Frank, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
crashes all the time. I often have to kill the app and restart it
Business response:
Hi David, Our apologies! Our tech team is trying to replicate your issue but would like more information. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for letting us know. - iAquaLink Support
terrible app connectivity is always needing to refresh. robor is OK at best
Business response:
We apologize, Johnny. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thank you! - iAquaLink Support
crashes alot
Business response:
We apologize, James! Our tech team is trying to replicate your issue but would like more information. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for letting us know. - iAquaLink Support
Utterly worthless. Will not connect to wifi and then goes on to lie about password being incorrect.
Business response:
Hi Barton, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
(2021) Convenient, yes, though not full featured - functionality lacking from the app compared to 'web mode': * no salinity status (current salt levels) * no access to view or modify schedule Also: * no local/direct access mode, must have internet access * no alexa skills enabled from Amazon.ca -- cannot use Alexa in Canada!! * if temp is set but low speed is on, heater wont start. 2024 - still no access to AquaPure/salt status. Dropped a star rating.
Business response:
Hi Will, You can update your firmware to offer more features. We are working on Alexa support. The heater's safety feature requires a minimum flow to operate. There is a fault code on your chlorinator causing salt levels not to show. Have your pool pro check the error and contact us for the update. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,177 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.