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iAqualink app
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Have to constantly restart app because once you turn screen off and back on, get error message. Plus there is no widget.
Business response:
We apologize, Bradley. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Other tips: Log out and back into the app. Delete and reinstall the app. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
repeated issues wifi connection, despite support provided, app is clunky, hard to use small buttons on my fone
Business response:
Our apologies, Kelli. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible technology, doesn't have 5g workaround for everything
Business response:
Hi John, If you mean the 5GHz wifi network, your router should also offer a 2.4GHz network. Your ISP can assist or you can give us a call at (800) 822-7933 and we'll be happy to help with this and any other questions you may have. Thanks for letting us know! - iAquaLink Support
this app is like from the early 2000s. pool companies need to enter 2024. rethink everything.
Business response:
Hi Andrew, We apologize for the inconvenience. Can you please be more specific so we can better understand your situation? You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
app is very basic and doesn't work well with Androids, contacted support a couple times with no support at all
Business response:
Hi Kim-Dane, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? Please include the email address on your account. Thanks for letting us know! - iAquaLink Support
more color options
Business response:
Hi Jay, Thanks for your feedback. The color options available in the app depend on the physical lights installed in your pool. Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. If we can assist further, please let us know at (800) 822-7933; our specialists are always happy to help. - iAquaLink Support
this app crashes all the time. very bizarre
Business response:
Hi Abhas, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Since my Z400iQ updated its firmware this app just does not connect at all. It sees the SSIDs but no matter what I try it will just not connect. 2.4GHz networks, changing ssids, changing passwords. Nothing works. I have tried contacting support through Zodiac and Flurida with no response. Can someone please contact me.
Business response:
Hi Anthony, Our apologies! Please contact us at customerfeedback@fluidra.com and include the email address that's on your iAquaLink account as well as your phone number. We look forward to assisting you. - iAquaLink Support
Horrible app, all you can basic do is very simplistic tasks. Features that are missing include the ability to schedule the cleaning start and finish. Also, it would be much more useful if the app could show the area that has been cleaned, similar to the robot vacuum cleaners, creating maps, etc...
Business response:
Thanks for your feedback, Marcelo. The settings available in the app depend on the features of the hardware connected to it. If we can help with the app or a cleaner, please let us know at (800) 822-7933; we're always happy to assist! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.