This profile has been claimed by the business owner or representative.
iAqualink app
About this business
Unsure if it's me or the app or the use of ESP32 but terribly buggy. Need to get the app and controller updated as I'm sure it has firmware that's less than a year and a half old ... Should allow OTA updates.. 0_o
Business response:
Thanks for your feedback, Joe. Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. We look forward to assisting you. - iAquaLink Support
Apps so weird to get temp updates. Doesn't really work well.
Business response:
Our apologies, Corin. Please contact our product specialists for assistance with temperature readings in the app. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Very buggy. Every time I open the app, it finds my robot but after I start the cleaning I get a popup saying connection error even though the robot is cleaning. After I close the pop up, I can control the robot until it finishes the cleaning.
Business response:
Hi Bryan, We're sorry for your poor experience with connectivity in the app. We can help! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Updating a 1 star review from 2023-02. I wish I could rate this lower than one star. Even lower than one star. For this app, I wish negative stars were a thing. While this app has always been squirrelly periodically failing requiring some on off procedure from support to fix it. I currently can't access the Web View from either the App or the official site. So I can't manage most of the features of my pool. I WISH there was an alternative. I hate this and this company. But here I am stuck. :(
Business response:
Hi Randall, Our apologies for your continued poor experience with the app. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, please contact us at (800) 822-7933. Thanks! - iAquaLink Support
Once you do something else and go back to the app to get an update, an error occurs, and it needs to be restarted. Also, it will not open a web browser on the phone.
Business response:
We apologize, Gili. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
always disconnects and need resetup the pump, at least monthly if not more.
Business response:
Hi Adam, Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
UPDATED to 1 star due to lack of support and poor a bug that has been in the app for over 6 months with no fix. Customer service is Poor and just deflects and doesn't take initiative. As others have stated, app is poorly designed and does NOT work to update the main settings, have to use a browser window after the latest update. Read other reviews and the company response to contact them through the app.
Business response:
Hi Ken, We appreciated your email in October and are still awaiting your reply with your phone number so our technical staff can contact you. You can still reach us at customerfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
it goes off line to much.!
Business response:
Hi Pat, We apologize. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This frequently doesn't work. there's something wrong with the transmission from the control board to the computer. I am very frustrated.
Business response:
Our apologies, Ted. Please have your pool pro diagnose the issue and perform any needed repairs. If you need to find a pool pro, our online tool at https://www.fluidrausa.com/en/dealer-locator can help. For further assistance, contact our product specialists at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.