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iAqualink app
About this business
Very basic app for control of the pool heat pump. Doesn't have basic functionality to time the pump or have settings for different temperatures at various times of day. So disappointed
Business response:
Hi David, The settings available in the app depend on the features of the hardware connected to it. Please contact us so we can help set up your app to best suit your needs. Our product specialists are at (800) 822-7933 and are always happy to assist. Thanks for letting us know. - iAquaLink Support
This app and system couldn't be less user friendly. Pool companies must be getting big kickbacks for selling us this rubbish. For instance why do a need a screwdriver, a website, and 4 hours of free time to reset my wifi password?
Business response:
Hi Jill, You do need a screwdriver, and only about 10 minutes. See step 3.1 in the iAquaLink startup guide: https://tinyurl.com/iQ3wifi. Please contact us at (800) 822-7933 if you'd like further assistance. Happy swimming! - iAquaLink Support
Updated review. App and system is constantly losing network connection. Software app is very limited regarding to making changes to setting on an mobile phone. I could not find an app for my Samsung tablet running Windows 10 Home, that will work.
Business response:
Hi Craig, Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. The app supports iOS and Android mobile devices. For further assistance, please contact us at (800) 822-7933. Thanks! - iAquaLink Support
It's definitely better with this app than nothing at all, but asking me to log in every time i open it? For real???
Business response:
Hi Alexander, Our apologies; the app should keep you logged in. Please try deleting and re-installing the app, then creating a new account. If the issue persists, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist. Thanks for letting us know. - iAquaLink Support
not especially easy to use this system
Business response:
Hi Robo Eng, Please share with us which features you find difficult to use. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for your feedback. - iAquaLink Support
Very buggy
Business response:
Hi Sam, We apologize for the inconvenience. Please contact us with more details so that we can identify the issue. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
Poor UX and design. Poor performance. Not an up to date or well maintained Android app. Just the bare minimum. Does not work with Google Wifi, but works with Nest Wifi Pro.
Business response:
Hi Michael, For mesh routers, there is a workaround outlined here: https://tinyurl.com/fluidraapp. Our technical support reps can assist; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We're always happy to help. The features available in the app depend on the hardware connected to it. Thanks! - iAquaLink Support
Have had a lot of bugs since the update. Right now, my wife and I neither can use the Web controller.
Business response:
Hi Mike, Try turning off and back on the breaker to your unit to reset it. If you'd like further assistance, please give us a call at (800) 822-7933. When editing schedules in the app, exiting without saving could potentially cause this issue. Thanks for letting us know. - iAquaLink Support
Most functions must be setup through a clunky web portal in the app that feels like it was developed in the 90s. Menus are unresponsive and unreliable without very strong wifi at the iaqualink antenna location. Menus and labeling often don't make sense or are unintuitive. Takes trial and error to figure things out. Followup: After waiting on hold for 45 minutes, staff was friendly. My system was already up to date and my impressions are unchanged.
Business response:
Hi Quentin, We are constantly improving the app thanks to feedback from users like you. Please contact us at (800) 822-7933 to request an upgrade to Firmware Y, which should improve your experience. We can also assist with any questions you may have. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,566 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.