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iAqualink app
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Used to work fine, now it's anybody's guess as to whether this app will tall to the pool cleaner or not. None of my wi-fi set-up has changed and I use a state-of-the-art router, so there's no excuse. I do not recommend buying one if these pool cleaners until they fix the app. Otherwise the cleaner is effectively a paper weight. I can still operate the device from the stand but it is cumbersome and doesn't offer the same features as the app.
Business response:
Hi Stu, Sorry to hear this! If you haven't yet, please try restarting your phone. If that doesn't do the trick, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll get your cleaner back in communication. - iAquaLink Support
This APP system is terrible! I can't connect with my phone or my husband's phone. We had issues with the first system/box and got a new one with warranty after only 3 months. The new box is installed and our phones cannot recognize the wireless router for pump therefore we cannot get on the pump App. Faulty and frustrating expensive mistake!
Since the July 14th update my polaris vacuum no longer reacts without a full uninstall and reinstall of app.
Can't even connect to wifi after 30+ minutes...faulty? Or the app?...
Business response:
Hi M S, We're sorry for your poor experience with connectivity in the app. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your system's setup. We also have connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
doesn't work well with 5g s21 phone. can never get connected
Business response:
Hi Chris, Our apologies for the connectivity issues you're experiencing. It's not your phone; it's the system hardware. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Never been good, but recently doesn't work at all for pump or heater
Business response:
Hi James, This recent disconnect from your equipment doesn't seem right. We want to take a closer look at this for you. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help find the solution. - iAquaLink Support
After only one week I can't control the robot any more (it doesn't respond). Or the app crashes all the time and I can't actually do anything with the robot. I sent through service requests and no answer so I'm on my own. Most beginners can write a more reliable app. For this money I expect better.
Business response:
Hi Thomas, We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you. - iAquaLink Support
Did hand over Fri, trying to get this WI-FI working is a nightmare, what a waste of money. The actual equipment is good, but the WI-FI is basically useless. Pool builder is going to get someone from Zodiac to contact/come out. Very frustrating, definitely not user friendly, over complicated 🤬.
Business response:
Hi Peter, Sorry for the connectivity issues you're having. We're glad to hear that your pool pro is contacting us for assistance, because we can definitely help. We do have tips online, if you'd like to check them out in the meantime: www.iaqualink.com/en/support. - iAquaLink Support
Looses connection and need to restart box often. Additionally asked tocreset my password on reinstalling the app and reset link has not arrived (it's been 12 hours)!!
Business response:
Hi San M, We're sorry for your poor experience with connectivity in the app. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.