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iAqualink app
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The app is not too bad by design but it glitches so much. Going offline, deleting schedules, being unresponsive despite being online etc. The robot is really good but I hope you will improve this interface and eliminate these bugs. Otherwise it's really just a poor user experience despite a good product which is a shame. (By the way, tried to send this feedback over the app interface as well; guess what happened... it didn't work)
Business response:
Hi Umit, Thanks for your feedback. We can help with the connectivity issues you're experiencing; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll get your app running more smoothly. We have identified a bug in the feedback link that will be corrected in a future release. Thanks for your patience. - iAquaLink Support
Doesn't work on my new S21, worked great on my S7. Please fix.
Always glitches
Business response:
Hello James, can you please tell us more detail about the issue by reaching us at (800) 822-7933 or iaqualinkfeedback@fluidra.com? It will be very helpful for us to investigate and fix it. Thank you! - iAquaLink Support
This worked once last year. It has been replaced ($500 for a bluetooth antenna??) The app no longer connects. Have reinstalled, spoke with support on several occasions and it still won't work. It is the only non-functional wireless device in my smart home. One would think at that price, they could have a functional product.
Business response:
Hi Jason, We're sorry to hear about your connectivity issues. You can find connectivity tips online at www.iaqualink.com/en/support, and we'd love another chance to help you directly if you contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for your feedback. - iAquaLink Support
Keeps saying firmware update failed. Have emailed Zodiac twice requesting assistance but they have not responded. Very poor customer service.
Business response:
Hi Mark, Sorry to hear this! Our tech team found your account and will reset your firmware update. They'll follow up with you at the email address associated with your account. Thanks for letting us know! - iAquaLink Support
Lots of glitches
Dire Need Of Updating. The web app portion is primitive. The connection is lost routinely and it freezes. Not user friendly. Setting schedules is so clunky. You should be able to use radio buttons or select ranges of time/ days. It's all very much manual entry. And if you forget to hit save before trying to back out forget about it. You are stuck trying to connect. Then you either have to go to the control panel and power down or call support. I hate it.
Business response:
Hi Tam Gram, Thank you for sharing your feedback with us! We will take your comments into consideration for future product developments. If you'd like to speak with a customer service representative for troubleshooting assistance, please call (800) 822-7933. - iAquaLink Support
Can't use the app because it's making me do an update to my pool cleaner. Update takes forever, and I can't use my phone until the update completes. Who thought this was a good idea? What can't the update happen in the background? ** UPDATE: issue is resolved, I can now use the app. I will update the stars once I can validate that the firmware update doesn't cause a significant negative user experience.
Business response:
Hi David, We hope your app and cleaner are working properly now! If you continue to have issues, or have any other questions, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
2021 update, this is only getting worst..... Not only is it app keep crashing all the time. The hardware that it is supporting has ridiculously expensive spare parts(or none). Do yourself a favor avoid zodiac/Jandy products for your pool. As far as a support from this app I only had the chance to deal with incompetence and morons . Uninstall/reinstall the app, or referencing updates that do not exist. We are now a month into these repeat failure and no progress from support....
Business response:
Hi A . R, Our apologies that you are still having issues with the app! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot the problem and improve your pool experience. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.