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iAqualink app
About this business
Keeps disconnecting from the unit. When it works it is good, but it is not reliable.
latency on app is ridiculously slow....
Business response:
Hi Jason, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
This app is a joke. It never stays connected. If I am lucky resetting it over and over I might get it to work TWICE a year. What is the point of having a convenient app on your phone to control your pool system if it is NEVER connected to do so!
Goes offline often and sometimes freezes up. Scheduling is clunky and needs to be simplified or redesigned for easier use
This app has crashed twice in the last two days and i can't access my pool. It is kind of primitave on the web side and clunky to use.
You need to put in a weekly timer. So easy to do. Please..... 🙏🙏🙏🙏 My old controller had 7-day time clock and I can't do this with the app.
Business response:
Hi Wyndham, Thank you for your feedback! If your Polaris cleaner is an "iQ+" model, it supports app schedules, and if it's an "iQ" (no plus) model, it does not support app schedules. If we can help further, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your swim time! - iAquaLink Support
This app is seriously OUTDATED. It feels like an underdeveloped app from 2009. It's only good for turning your system On/Off. In order to configure your system you have to go to the web application which doesn't seem to connect anymore. NO integration with GOOGLE or ALEXA adds to my frustration with the app.
Business response:
Hi Antwan, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com? We'll get you up and running. - iAquaLink Support
Often drops connection with the device
Business response:
Hi San M, We're sorry for your poor experience with connectivity in the app. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
This has got to be one of the most inconvenient apps I have ever used and after paying ~$850 for the board it is really disappointing. I can work everything off my computer but, as soon as I launch the app on my phone it hangs. If I add the board\device it is fine but, who wants to do this every day? You all should be shared for this.
Business response:
Hi James, We're sorry that you're still having trouble with the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with details about the issue you're having. You can reach us Mon-Fri 9am to 4pm. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.