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iAqualink app
About this business
iAquaLink allows you to control your pool anytime, anywhere. Using our free app for your smart phone or web-connected device, you can control all the elements of your pool or pool/spa system, even when you're on the go.
For the most part, App works as expected, but usability could be improved. Computer cycling through all light options when new color selection is made is annoying. I have a $50 string of LED patio lights that allow instant selection of any color.
Business response:
Hi Warren, Our apologies about the AWS outage. If you are still experiencing issues, please contact us at customerfeedback@fluidra.com or (800) 822-7933 and we'll be happy to help! - iAquaLink Support
App crashed. And now we can't even sign up or sign in to our account. Imagine spending a good amount of money on an iot device and not being able to use it because said company doesn't know how to manage their users account. Incredible Edit. I am still not pleased that it is down. But the cause seems to be from aws so I upped to 3 stars. Since the device itself is incredibly efficient
Business response:
Hi Hector, We apologize for the temporary inconvenience and truly appreciate your understanding. We hope to have your system back up and running soon! - iAquaLink Support
Dated UX
Business response:
Hi Brandon, Thank you for rating us. Kindly let us know what updates or changes you would like to see in our app, in order to give us a 5-Star rating. You can write to us at customerfeedback@fluidra.com. Thanks! - iAquaLink Support
App is quite easy to use. Only question: I had new LED lights installed and I don't have an option in the app to pick which color lights I want on. I have friends with the app and they have an option of picking the color. How do I fix this?
Business response:
Hi Samir, We're glad that our support team was able to reach out and assist you! Please let us know if we can help with anything else. Enjoy your pool time! - iAquaLink Support
one of smartest pool app and most user-friendly...
Business response:
Hi Michael, Thank you for your encouraging words! Enjoy your pool time! - iAquaLink Support
Technical support will review your profile and fix errors before offering to help. I.e squeeky wheels get attention.
Business response:
Hi Joe, we apologize for any issue you might be having! We have connectivity tips online here: https://www.iaqualink.com/en/support. If you continue to have trouble, please call with details of what you are experiencing to our customer support at (800) 822-7933? We'll get you up and running. - iAquaLink Support
Outstanding app in all respects, does everything but cook breakfast This gets a 5-star rating!
Business response:
Hi ZeeWatchful Eye, Thanks for your feedback! The app can only connect to one wifi network, but you can change which network by re-doing the initial setup, via My Systems -> + (top right) -> Add Systems. This will override the previous network and connect to the new, and you can do this as often as needed. Hope this helps! - iAquaLink Support
Used to be a great app. Now is hit or miss. It's almost like they don't care anymore.... Maybe they're realizes other options....
Business response:
Hi Peter, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? We'll get you up and running. - iAquaLink Support
I believe the last update had a negative effect on app ,was working great loved it now wont connect to app, using a samsung android
Business response:
Hi Hans, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com? We'll get you up and running. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 4.3 star rating with 1,696 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.