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iAqualink app
About this business
iAquaLink allows you to control your pool anytime, anywhere. Using our free app for your smart phone or web-connected device, you can control all the elements of your pool or pool/spa system, even when you're on the go.
OK after trial-and-error the system is manageable
Business response:
Hi Brian, we're so happy to hear that your app is up and running! Please let us know if we can help with anything. - iAquaLink Support
The app only supports Alex integration, but it would be nice if it supported Google Assistant integration as well. Also, if a skill could be added for each switch to turn it on or off at a certain time. Also, the app is laggy and could use some improvements. It would be nice if there was an option for a cut-off time when the spa and spa heater are turned off automatically in case the user accidentally leaves it on throughout the night.
Business response:
Hi Edward, Thanks for your feedback! You'll be happy to know there is a cut-off time option. See the "All Off Time" Section 9.14 on page 28 in the manual: https://www.jandy.com/-/media/zodiac/global/downloads/h/h0433600.pdf. Enjoy! - iAquaLink Support
I had issues initially however I called and the rep took his time, over an hour and it now works pretty good.
Business response:
Hi Sean, Thank you for the update! We're so glad we were able to resolve your issue and get you back up and running. Enjoy your pool! - iAquaLink Support
Love the ability to view and control equipment remotely. Since last update, the app has trouble reconnecting. I found that if I back all the way out each time I quit it reconnects more reliably. Would be nice to customize the app device screens rather than having to enter the web side to make certain adjustments.
Business response:
Hi Eric, we apologize for any issue you might be having! Could you send details of what you are experiencing to us at customerfeedback@fluidra.com? We'll get you up and running. Thanks for your feedback! - iAquaLink Support
Would love to have security for owners vs renters
Business response:
Hi David, We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions! - iAquaLink Support
Having trouble with the app initially loading, but then freezing and unable to load. I must force close the app to get it to launch successfully. Android 10
Business response:
Hi Jim, We're sorry to hear you’ve been experiencing some crash issues. Please email your contact info to us at customerfeedback@fluidra.com so we can help. Thanks for your patience! - iAquaLink Support
Was 5 stars until they updated the app. Now it's pretty bland
Business response:
Hi Jerry, We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at customerfeedback@fluidra.com. Thanks! - iAquaLink Support
Update: 5/22/20 - The new version is much improved. Very snappy and functional. Good job y'all! ----------- What happened to the app? Buggy update??? It was fine and very responsive and now it keeps disconnecting whenever I push any button. This is ridiculous!!! We paid a lot of money for this equipment that includes this app and we can't even use it now!
Business response:
Hi Jason, We are happy to hear that your experience has improved! Thank you so much for the feedback; we appreciate it! Enjoy your pool time! - iAquaLink Support
Version 5.2 really sped up. Good app but I wish it worked with Google Assistant or IFTTT. Either would provide voice control. We used to have every single stability issue mentioned in reviews here but changed our WiFi router to a Google mesh network. One of our points is outside under a covered deck providing nice signal to the pool area and the iAquaLink antenna hasn't had any more issues staying connected. So a warning to those interested: you need really good WiFi outside your house.
Business response:
Hello Andrew, Thank you for the feedback! We've forwarded your suggestion to our developers. You are correct; really good WiFi is important in connecting your iAquaLink. Thank you for taking out the time to send us your suggestions! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 4.3 star rating with 1,592 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.