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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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it's needs more workers to be able to get a new 🙄 idea..
Business response:
Thank you so much for sharing your experience with iCash! Your feedback is very valuable to our team and helps us grow and continue to provide exceptional service to all Canadians. Thanks again, and if you ever have questions or comments for us, please feel free to reach out any time!
always tell me im declined but doesnt tell why. but yet do a hard credit check when not.supposed too
Business response:
Dear Candy, Thank you for taking the time to review iCash. We apologize and understand your frustration. If you would like to send us an email at resolution@icash.ca, perhaps there is something else we can do to rectify the situation.
had a simple misunderstanding and the loan bounced in my account, couldn't reach icash at all till days later and by then they refused to reverse the nsf fees and or help even though I paid immediately when the loan bounced.
Business response:
Dear Sage, customer service is at the forefront of our company values, and we apologize that we were unable to meet your needs. We strive to do better. If you’re interested in talking to us further, please contact us at resolution@icash.ca.
They used to be very good, but customer service has degraded IMMENSELY this year. I'm a very long term customer and have never had any problems getting a loan through them, but was recently denied one. NOTHING had changed in my details and they REFUSED to tell me why they were denying me (citing "proprietary" assessment tools & scoring models). Avoid this company at all cost now. I will give my business to another company that actually values their customers. "Resolution" department is useless.
Business response:
Here at iCash, we see 1 and 2-star reviews as opportunities for us to improve. We’re sorry you didn’t get the experience that we want all iCash customers to receive. If you’d like to talk with us further, please reach out at resolution@icash.ca.
Recently I have made two transactions to pay back some of the loans I had. I had sent the payment in via e-transfer and they still haven't processed my payments. I never experienced this with them before. My anxiety is higher because of this situation. I suggest if you are going to make a payment via e-transfer, make sure you contact customer support to see what relevant information is needed. I would have rated this app a five but it's a four do to my current situation with payment issues.
Business response:
A 4-star review is just an opportunity for us to WOW you next time! Thank you for taking the time to leave us a review. We take all feedback very seriously and will use this as an opportunity to make things better.
i am trying to verify my email and its not going through
Business response:
Here at iCash, we see 1 and 2-star reviews as opportunities for us to improve. We’re sorry you didn’t get the experience that we want all iCash customers to receive. If you’d like to talk with us further, please reach out at resolution@icash.ca.
It never sends me a email verification link. im unable to move any farther then that. Very Frustrating.
Business response:
Dear Micheal, Thank you for taking the time to review iCash. We apologize and understand your frustration. If you would like to send us an email at resolution@icash.ca, perhaps there is something else we can do to rectify the situation.
well if your looking to get perked around then this is the company if ya email them that works but responding to the email nope not gonna happen go elsewhere don't waste your time
Business response:
Dear Wang, we are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the issue further, please send us an email at resolution@icash.ca.
ICASH app has turned into a nightmare, if you make your payments by e-transfer they want to put imaginary late fees on your loan even if it's paid the same day emailing you about outstanding balances that don't exist if you don't have to don't use this work and save your money.
Business response:
We are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the issue further, please send us an email at resolution@icash.ca.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,478 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.