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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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The actual app is really awesome but god forbid you need any support. I've been trying to reach them for almost 3 days now with questions about my loan agreement and nothing, despite advertising 24/7 support. My pending loan is going to expire soon so that's disappointing.
Business response:
Dear Tiana, we truly apologize if you did not obtain a response in a timely manner. Due to our higher volumes, our response time may be delayed. Rest assured that our team works 24/7 to serve you as soon as possible and to provide you the best experience. Please email us at support@icash.ca with your phone number so we can assist you. Thank you.
put down paydate as a friday you take day before makes it nsf....
Business response:
Hello Spankie, We are sorry that we were unable to meet your expectations. Rest assured that iCash is a licensed lender and will only take payments on the due dates mentioned in your loan agreement. Please send us an e-mail to support@icash.ca with your phone number so we can resolve your concern. -iCash Team
shita da bomb and forgiving too
Business response:
Thank you so much for the 5-star rating! We're thrilled to have provided a positive experience. If you ever need anything, feel free to reach out.
why do I need a family or friends info while applying for a loan thru you? what if I don't have either? than what? just wondering *Edit. your reply to my review didn't answer my question at all 😔*
Business response:
Thank you for bringing your concerns to our attention. At iCash, your privacy is our priority. Rest assured that all your information remains confidential and is never shared with third parties. We hope this clarifies your concerns, and one of our specialists will reach out to assist you shortly. -iCash Team
Glitches and doesn't "accept" British Columbia as a province 🤡
Business response:
Hi, We apologize if you are experiencing technical issues with our application. Please note that we do operate in British Columbia. We do everything on our side to make sure our services are fully functional all the time. Please send us an e-mail to support@icash.ca with your phone number so we can resolve your concern. Thanks for understanding.
ABSOLUTELY NOT FABULOUUS IN THE LEAST. ITS A SUSPICIOUS LITTLE APP WITH BIG DREAMS BUT NO TRUDT IN THE CLIENTS. I AM REACHING OUT TO THE BETTER BUSINESS BUREAU , FIRST SECOND THEY OPEN TO TEPORT THE HORRIBLE FEELING YOU GET ON THIS SITE. I AM A ZFIRST NATIOND EMPSTH SND I DHOULD CLOSE THIS EVIL DOWN . I SENSE EVIL . MIGHT CRAWL OUT YUR CELL PHONE TONIGHT. GUES EHAT? 8M UNDER ur bed hahahahaha..........I'm coming.......
Business response:
Dear Jayden, We are sorry to hear that your experience with our company did not meet your expectations but be assured that iCash is a fully licensed and trusted lender. Please send us an e-mail to support@icash.ca with your account number and phone number so we can resolve your concern. Thank you for your understanding. Best regards,-iCash Team
Got approved by the online process and told I have to sign the form that was coming in my email account. An hour later I got an email saying I didn't meet their qualifications. Input my other bank account, after calling support. it said the same, I just need to sign something in my email. Nope. Lady on the phone says they can't verify my bank information through their digital service. They won't let me send my bank statements instead. 3 hours just for a headache. Not fast or convenient. Horrible
Business response:
Hi Bryan, We sincerely apologize if you are experiencing technical issues with your application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. We would love the opportunity to assist you further, one of our Customer Service Specialists will be in touch with you. Best regards, iCash Team
The app locked me out of my account. Trying to get help was a joke. You send a request for help and you have to wait at least 2 hours for another rep to email you back causing real confusion and the issue not being addressed.
Business response:
Dear Trish, We’re sorry to hear about your experience and want to help. Unfortunately, we can’t locate your account. To assist you better, please send us an e-mail to support@icash.ca that has your account number and phone number so we can resolve your concern promptly? Thank you for your understanding. Best regards, iCash Team
Be careful. They take money out of your account too early. They charge you every 4 to 5 days and they call that 1 week period. I took out loan and ended up having them taken the money in 12 days instead of 21 days because it is 3 pay period.
Business response:
Dear Ero, We’re sorry to hear about your experience and want to help. Unfortunately, we can’t locate your account. To assist you better, please send us an e-mail to support@icash.ca that has your account number and phone number so we can resolve your concern promptly? Thank you for your understanding. Best regards, iCash Team
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,186 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.