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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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Garbage customer service. You can only contact them through email or text which takes them 3-4 hours to respond if not longer and even when you ask them to call you its hit or miss. If they decide to email you even when you asked them to call you, you have to email them again and wait another 3-4 hours for them to email you again. 🤨🤬 Update- 2 years later and there customer service still hasn't gotten any better. I'm going on hours 2 waiting for a response.
Business response:
We apologize if you did not obtain a response in a timely manner. Due to our higher volumes of requests our response time may be delayed. We would love the opportunity to assist you further. To assist you better, could you please send us an e-mail to support@icash.ca that has your phone number requesting to be called back. Best regards, iCash Team
Doesnt work at all, The bank i use is not shown as listed, so i chose my second account with a bank that is listed, however they decline a mesely 100$ loan just because my pay cheque doesnt get deposited into the account they looked into. How annoying and pathetic. Was just testing this out as an emergency thing as i dont even need money and lo and behold! It Doesnt even work how surprising is that ? Amazing
Business response:
Dear Alex, we are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the issue further, please send us an email at support@icash.ca.
At first I thought it was great, until I paid back the last payment on the day I was supposed to, and they tried to take it out AGAIN on the SAME DAY, I didn't have enough for a DOUBLE PAYMENT so I was NSF'd, and now icash says I still owe them $191, they've added on extra sn $20, since " I didnt pay" they're saying. I've sent SEVERAL emails and now a text message to their collections support but NOTHING! this is now affecting my credit instead of helping g it like it was supposed to. I paid.
Business response:
Hi, Amber. Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your personal experience with iCash. One of our Specialists will contact you shortly. Best regards, iCash Team
You guys need to take payment out on the day you say you are This is easily a legal matter fix this!!
Business response:
Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your personal experience with iCash. If you’d like to talk to someone else directly, you can reach out to support@icash.ca and a customer experience agent will get back to you ASAP.
Paid early via e transfer then still took another payment so I got billed twice now they tell me I need 4 business days for refund when I needed that money today. Very inconvenient.
Business response:
We are sorry that we were unable to meet your expectations with your most recent experience. We would love the opportunity to win you back! Please send us an email at support@icash.ca.
Banks, casinos and the government can send me SMS codes but you say you can't send me one to validate me cell phone number because I am using VOIT. What a joke
Business response:
We sincerely appreciate your feedback and review, as it provides valuable insights that help us continuously improve our customer service. One of our Specialists will contact you shortly. Best regards, iCash Team
Was a great app and a great quick, easy way to get a loan quick. After today I'm done with this app. Never had a problem, but asking me to validate my banking info when I've done that more then 8x wasting 2 hours of my own time is not worth it revalidting over and over again only to get told it didn't go through over and over again im frusated and fed up trying. Customer service is of zero help either
Business response:
We sincerely appreciate your feedback and review, as it provides valuable insights that help us continuously improve our customer service. One of our Specialists will contact you shortly. Best regards, iCash Team
The system of the way things are done when you pay back your loan or when your payment comes out is ridiculous! As a VIP member the way I'm treated some times is no way to run a business.. They need a better system for payment so that it's instantly deposited and seen by there system and changed in the app . Would have been 5 star
Business response:
We sincerely appreciate your feedback and review, as it provides valuable insights that help us continuously improve our customer service. One of our Specialists will contact you shortly. Best regards, iCash Team
too nervous to try in case somebody has already done it in my name already due to me being fragulated the fraud
Business response:
Hi Angeis, We’re sorry to hear your experience didn’t meet expectations. Customer satisfaction is our priority, and we want to regain your trust. To assist you better, could you please send us an e-mail to support@icash.ca that has your phone number requesting to be called back. Best regards, iCash Team
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,186 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.