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Inlet Tower Hotel & Suites
- Hotels
- Anchorage, AK
About this business
Location details
1020 W 12th Ave, Anchorage, AK, 99501, United States
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This is a $79 Motel 6 in a $250 upscale hotel location, and gives all the comforts of a 1992 college dorm room, including a 20th century tube television with no remote. Gougingly overpriced from lack of better options, another good reason to go AirBnB when you visit Anchorage. Don't be fooled by the prime vicinity to downtown, you can definitely do better.
Business response:
Thank you for choosing our hotel and for sharing your observations. It saddens us to read such feedback, as we always want to provide our guests with an excellent stay. We apologize for any discomfort or inconvenience caused to you, and we hope you will consider and give us a chance to welcome you back so we can exceed your expectations. Sincerely, Hotel Management.
When we checked in, they said they had no record of our Travelocity reservation (I had a printed copy.) and tried charge by $64 more for the room than my reservation called for. When I showed my copy of the confirmed reservation, they backed off some, but still charged us $16 more for the room than the figure quoted by Travelocity, in effect charging us twice for taxes.
Business response:
Thank you for your feedback, and we apologies for the inconvenience regarding checking in. I will share your feedback with our team. Sincerely Hotel Management
Old and in great need of updates. Could feel the springs on the edges of the mattress. Rust in bathroom. Stains on floor in bathroom.
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
I thought this place was somewhat of a dump. It has been refurbished but it was still dumpy. The room was large but the bathroom was very awkward. It was difficult getting in and out of the shower. There are other options in Anchorage.
Business response:
Your response is greatly appreciated. We are sorry to hear your stay did not go as planned. Please let us know if there is anything we can do for you. We hope you have a wonderful day! Sincerely Hotel Management
Business response:
thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No AC. Only towels for one, although two of us stayed in our room. We called down for another set of towels and were told they would send some up within 25 minutes. They never came. The next morning we again requested towels and we were told we could come down and get a set. Old hotel. Poor service. Very simple rooms. No fans in bathrooms. Won’t book there again.
Business response:
I am sorry to learn you were disappointed with your stay. We will share your comments with the team and address those within our control. Please consider giving us another chance to serve you in the future with the most comfortable stay here at our hotel. Sincerely Hotel Management
Hotel staff very nice but the place needs to be updated. Beds need new mattress. Just needs update on entire place
Business response:
Thank you for being our guest at the Inlet Tower Anchorage Downtown. It’s a pleasure to know you were impressed with our courteous associates. Also, we will share your feedback with our brand leaders regarding your stay. We hope you will give us the chance to serve you in the future.
Business response:
Thank you so much for taking the time to fill out a review while staying at the Inlet Tower Anchorage Downtown. Should your travels bring you back through Anchorage, we would love another opportunity to fully exceed your expectations. Sincerely Hotel Management
Close to the airport. There was no TV in the room. A TV was brought in but it was very old analog TV. I disposed this kind of TV 10 years ago. Very surprised that this kind of TV is still used in the hotel. The service man almost hurt himself when he was putting the TV because of it’s heaviness. This hotel seems overpriced.
Business response:
Hello, Thank you for taking the time to share your feedback and experiences. We are sorry for the challenges with the room and we will share your feedback with our team. We hope to have another opportunity to welcome you back again. We appreciate the feedback and hope that you have a great day! Kind regards, Hotel Management Sauniga Gogo
Frequently asked questions about Inlet Tower Hotel & Suites
How is Inlet Tower Hotel & Suites rated?
Inlet Tower Hotel & Suites has a 3.3 star rating with 2,585 reviews.
When is Inlet Tower Hotel & Suites open?
Inlet Tower Hotel & Suites is open now. It is open 24/7.