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Inlet Tower Hotel & Suites
- Hotels
- Anchorage, AK
About this business
Location details
1020 W 12th Ave, Anchorage, AK, 99501, United States
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The worst bed!!! The property was old and appeared not clean.would not stay
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Property had bent screens on windows, average in cleaning, beds were lower on one side than the other, checkin took 35 minutes, elevator was shaky up and down. We waited for 14 minutes to get a ride down the elevator and two were working. No air conditioning and it became a concern when there were over 40 fires in the area and smoke was real bad. Restaurant and bar were good.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the maintenance issues in your suite and for the odor issues you faced. Your feedback will be shared with the appropriate team so that it is resolved and to ensure we are more diligent going forward. We hope to have another chance to serve you better. Sincerely, Hotel Management
Kitchen suite had no utensils!! Why pay for kitchen?
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Do not stay here. The hotel is very old and the pictures do not reflect the condition of the property. Additionally, when we got into the room, we noticed hair from the bed. It appears that the bed sheet and pillow cases were not changed. It was disgusting. My wife and I did not stay the night.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.
The front desk clerk gave me the wrong room. I got settled in, and after 30 minutes had to move to another room
Business response:
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.
This hotel was tired and dirty. Location is about a 10 minute walk to the downtown area.
Business response:
On behalf of Inlet Tower Anchorage Downtown, we would like to apologize for the inconvenience. This is not our standard, and we take reports of room cleanliness very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.
Air conditioner didn’t work well. Breakfast was very slow—people seated after us got their food earlier and we were on a timeline. Whites of eggs weren’t cooked and bacon wasn’t crisp.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us.
The shuttle that is complimentary - Was left waiting at airport for a long time with excuses from reception. Drive was very sketchy!! Rooms are so dated. Bed cover was stained and old. They need to revamp the bedding for sure. Restaurant and food was excellent.
Business response:
Gwen, we want to thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the shuttle service issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, and we hope you will give us the opportunity in the future to prove that to you.
Frequently asked questions about Inlet Tower Hotel & Suites
How is Inlet Tower Hotel & Suites rated?
Inlet Tower Hotel & Suites has a 3.3 star rating with 2,585 reviews.
When is Inlet Tower Hotel & Suites open?
Inlet Tower Hotel & Suites is open now. It is open 24/7.