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Inlet Tower Hotel & Suites
- Hotels
- Anchorage, AK
About this business
Location details
1020 W 12th Ave, Anchorage, AK, 99501, United States
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Business response:
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sin... read more
The property was looked great from the outside but the inside was not very clean. The hall way and the room smelled unclean almost like dirty feet.
Business response:
Jason, I apologize for the inconvenience you experienced during your stay. If there is something we can improve on, please let us know. We strive for excellence daily but I see we missed the mark and would love to correct it. We look forward to your cando Sincerely Sauniga Gogo
Business response:
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sin... read more
no a/c We came off cruise ship with four bags and had to navigate up the hidden handicap ramp. Once inside the lobby, even more stairs to navigate. Finally found a luggage trolley that would barely fit in the small elevator. Reached the room hot & tired and NO A/C. This is not a user-friendly hotel.
Business response:
Hello, Thank you for taking the time to share with us about how we can improve our operations at the hotel Take care and we hope to welcome you back for another visit. Sincerely Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
The hotel smelled terrible and the rooms were very uncomfortable.
Business response:
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Sincerely Hotel Management
Business response:
Thank you for your feedback, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
About 20 minute walk from downtown Anchorage. $6.00 by taxi - Uber quoted $7.75 Room had some issues - coffee pot leaked, sink dripped, TV remote needed batteries. Staff friendly but needed more help. Small restaurant but food good. Room said kitchenette but had no dishes, cutlery, dishcloths, towels,etc.
Business response:
Hey Deb! thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Inlet Tower Hotel & Suites
How is Inlet Tower Hotel & Suites rated?
Inlet Tower Hotel & Suites has a 3.3 star rating with 2,585 reviews.
When is Inlet Tower Hotel & Suites open?
Inlet Tower Hotel & Suites is open now. It is open 24/7.