Inlet Tower Hotel & Suites

3.3

Hotels
Anchorage, AK

About this business

Hospitality Hotels

Location details

1020 W 12th Ave, Anchorage, AK, 99501, United States

Get directions

3.32,585 reviews

Select a rating

Anonymous

6 years ago

I was very tired. They put me into a room that had been recently slept in. I got push back when I asked for a different room AND a clean set of sheets to make the bed myself as a precaution.

Business response:

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel.

Anonymous

6 years ago

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.

Anonymous

6 years ago

Business response:

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way.

scott

6 years ago

beds were too hard had 2 small pillows for 2 people on king size bed and no spares could be found crappy tv it did have AC which no other place that I stayed did have and it actually was quite warm while I was there

Business response:

Scott, thank you for evaluating your stay at the Inlet Tower Anchorage. We apologize for not meeting your expectation. Please be assured that we have shared your feedback with our team for improvement. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us.

Anonymous

6 years ago

Clock in room didnt work, airconditioner barely worked, ice machine on 12 didnt work, wske up call was 10 minutes late

Business response:

Thank you for taking the time to send us your feedback about your recent stay with us. We are looking forward to providing you a great experience next time you are staying with us at Inlet Tower Anchorage Downtown

Galen

6 years ago

Asked for pillows and waited 6 hours for them! Needed ladder to climb in tub!

Business response:

Thank you for your review. We are sorry our hotel did not meet your expectations, and for the issues, you encountered in your suite. Your feedback will be shared with our team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management

Anonymous

6 years ago

The only thing positive I can say about this facility is the proximity to downtown. The hotel is old and in severe need of remodeling. The bed uncomfortable and sagged in the middle as though it should have been replaced 5 years ago. Their idea of Breakfast being included is the strangest concept I’ve ever seen. You get a voucher everyday to get a meal from their coffee shop. The meals are basic and everyday you stay there you have to get another pass for that day from the front desk. The women that worked at the front desk ... read more

Business response:

Anonymous

6 years ago

The check in was very slow. The rooms were very dated, the furniture chipped like an old motel. Old big tube TV’s, slow internet, ragged blankets, flat pillows. One of 2 elevators not working, so for a 15 story hotel the wait was very long. The only positive was the girl working the free breakfast. She was fast and efficient. I kept apologizing to my family in the other 3 rooms for my poor choice. We would never stay there again or recommend to anyone.

Business response:

We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your concerns with our team and we're working with them to fix the problems. We would like to regain your trust and hope if you will give us that opportunity in the future. Sincerely, Hotel Management

Anonymous

6 years ago

Business response:

We appreciate you taking the time to fill out a review while staying at the Inlet Tower Hotel. Should your travels bring you back through Anchorage, we would love another opportunity to fully exceed your expectations. Sincerely Hotel Management.