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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
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Business response:
Thank you for taking the time to leave a review. We hope you enjoyed your time here at the Isle Hotel!
Urine stains on sheets, along with food debris, when complained to front desk they gave us a new room but it was a hour turn around time. Because we booked with a third party hotel claimed they could not make it right for us, ie comp room or food. Terrible experience, will never come here again, ceasars is in charge of this mess, unbelievable
Business response:
Thank you for your feedback. We will take your comments into consideration to improve out guest experience. Please contact Expedia directly regarding a refund.
Told that I could not book my stay with hotels.com I couldn’t get a River view room, even though the hotel said they were available. Called hotels.com and spoke with Myrene first. She said there was nothing she could do. I also wanted to know how to get a room at the same hotel, with a River view room, for next week on Saturday July 29th. She said I needed to book through the hotel. I told her I want to use hotels.com, and refused to transfer me to a manager. Then she hung up on me, though she did call back after. Finally go... read more
Business response:
We are very sorry to hear about your negative experience with Hotels.com. Third parties such as Hotels.com often do not have identifiers like smoking or non, or river view. At the front desk we are able to upgrade your reservation directly, if you would like to stay with us again in the future (and we do hope you do) please reach out to the hotel directly for any questions or to reach our call center to make reservations.
Business response:
Thank you for the review.
Good luck. You’ll need it The fan in the bathroom- which we can’t turn- off reminds me of when I put an unbalanced load in my washing machine. Thump thump thump- you know the noise! I keep waiting for it to turn off but it won’t because it’s automatic. The floor in the bathroom was clean unless you looked at a slight angle…then you’d see shiny sticky mess. Footprints and shoe prints galore! Also- Good luck changing the air temperature as the wall thermostat doesn’t care what you think. And when we got in the room there was ... read more
Business response:
We appreciate you taking the time to provide your feedback, Jessica. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
The toilet was broken and the mattress is so broke down that I was afraid I was going to fall out of bed.
Business response:
Thank you for your feedback, Lori. These concerns will be addressed by the appropriate departments. Please note that we do have housekeeping and maintenance available on property to assist you with any concerns during a visit.
Air conditioner was not working. Very warm outside. Very upsetting.
Business response:
We are sorry to hear that you didn't have a great experience, so we are sorry to have let you down, we take your feedback on board, and we will strive to make improvements accordingly.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating soon. At Isle Casino Hotel Bettendorf.
I’ve stayed here many times and it’s been clean and always smells fresh- NOT today we walk in the room to a dirty pillow case on the floor! Gross!! Call down to desk no answer. So we leave and run to target to get cleaning wipes and clean the tables and the bathroom counter where hair was still in the sink from what looked like someone shaving! The floors and walls in our room have stuff splatted on them and a stain on the floor of some sort. A shampoo is definitely needed on the floors. I feel gross laying in the bed
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.