This profile has been claimed by the business owner or representative.
Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Extremely rude staff/security. Much better places/Casinos to stay at in town.
Business response:
We are sorry to hear that you didn't have a great experience, so we are sorry to have let you down, we take your feedback on board, and we will strive to make improvements accordingly.
The air conditioning wasnt working and the hot tub jets didnt work. Front desk gal was very rude Super disappointing.
Business response:
Courtney, thank you for your feedback. We would like to know more regarding your experience with front desk. Please contact the hotel directly. Thank you.
The girl at the Check encounter was rude and not very nice. We wanted to try and check in early since we had driven an hour to get there. She told us the room was ready. We’d have to wait till 4 PM. She didn’t advise us that we could do an early check-in. I had to do that on the kiosk, which cost me an additional $114 on a room that was already paid for we didn’t even end up staying. We left the hotel. I’ll never go back.
Business response:
We appreciate you taking the time to provide your feedback, Denise. We are sorry your stay wasn't as satisfactory as it could have been. But your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Bathroom was disgusting!!! Bathtub totally filthy!! Was put in a floor with little league team super noisy not worth 200 I spent!!!
Business response:
We appreciate you taking the time to provide your feedback, Jamie. We are sorry for the inconvenience with your stay. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Had a smoking room and asked for a nonsmoking room. I ended up getting bites all over my neck and arms from possible bed bugs- they never followed up
Business response:
Thank you for reaching out. Documentation shows our Executive Housekeeping Manager did call the number on file on 6/10/24 and left a voicemail. Please contact the property directly to reach the Housekeeping Manager.
Awful service My experience was extremely awful The front desk staff were extremely rude and awful. The lady checking me out today was abusive yelled and use cuss words. I did reach out to the manager and still haven’t received the return call was the only after she calls security but Ashley never called me back and I never got the name of the lady and check out but I do have a video of her screaming Yum yelling at me absolute worst experience ever stayed in room 100 you heard screaming yelling all night the people at the p... read more
Business response:
Thank you for your feedback, Willard. Ashley is generally out of the office on Sundays and Mondays. I would expect her to call early this week, possibly today.
Outdated. No hot water in sink. Bed linen top cover dirty. Carpet stained. Refridgerator would not cool properly. No free breakfast.
I like the cleanliness’s of the rooms. But I came back four times to check ( but once I was too early). But the other 3:05 PM told room wasn’t ready to come back at 4:00 but at 4:05 PM room wasn't ready. Was told to wait in the lobby should be real soon. At 4:22 PM still waiting. But sometime later finally go a room. As I was sitting there two people were told they would give them an upgrade due the wait. I got no nothing.
Business response:
Thank you for your feedback.
Everything was good, nice place, good food, clean. Only issue was that there was a bunch of kids there for a baseball tournament who made a lot of noise at 1:00 in the morning in the hallways. It would be nice if the hotel could put the families with young kids on the same floor. I understand that maybe the hotel was close to the baseball field, but is a casino the place for those people to stay. Adults go there for a getaway not to listen to a bunch of loud and annoying children.
Business response:
Thank you for your feedback, Erin.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.