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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Expected a better room wasn’t offered an upgrade at any point.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating soon. Requests such as room upgrades can be made at before check in, at check in, or even during your stay, pending availability.
People running through the halls several times during the night running and banging on doors. This happened 3x after 11 p.m.
Business response:
We appreciate you taking the time to provide your feedback, Joseph. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Room was over hotel trash area, with trash pickup at 4:30 am for 20 minutes at a time
Business response:
Thank you for your feedback. We apologize that your stay was less than satisfactory. Please contact the hotel directly if you need additional assistance.
There were excessive train noise outside our window day and night.
Business response:
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.
ROACHES!! We had a German cockroach in our room. Then they seemed unconcerned. We had to ask to switch rooms and then were downgraded from queen size beds to full size beds. We also weren’t able to get our money back.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating soon. At Isle Casino Hotel Bettendorf.
Dirty and Rude The front desk woman was rude and condescending when we had questions. Our bathtub had streaks of some kind of brown substance on the floor of the tub. Our hand towel had something that appeared to be makeup on it when we got in the room. Gross and unprofessional !
Business response:
We appreciate you taking the time to provide your feedback. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
The check in was very chaotic, the rooms are average, no free breakfast and the beds are extremely lumpy. Not worth the price.
Business response:
We appreciate you taking the time to provide your feedback, Angela. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Business response:
We are sorry to hear that you didn't have a great experience, so we are sorry to have let you down, we take your feedback on board, and we will strive to make improvements accordingly.
Nice location clean big rooms just a note if you get here early and your room is ready they will charge you 10 dollars if you want to check in by 3 kind of cheeky
Business response:
Thank you for taking the time to leave a review our property, and letting us know your thoughts on our policies. We are happy to hear you like our rooms and enjoyed your stay!
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.