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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The hotel room was great. Big, clean, quiet. Had a view of the bridge. The food from the quick eats wasn’t good at all. My chicken tenders didn’t even seem like chicken. Rubbery and gross. The casino wasn’t big, but it was nice. We stayed in the non-smoking tower.
Business response:
We’re thrilled you enjoyed your time with us, Brian. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle Casino Hotel Bettendorf in the future.
reservation issue The stay went well and the room was very nice but when I arrived they had my room given to someone else under my name and reservation. The staff did not know how it happened and I had to wait longer than usual for the check in. The check in desk was fine but we were not to happy that it happened in the first place.
Business response:
I am terribly sorry to hear that happened to you on your trip here, we try our best to ensure our clerks have been given the training they need to correctly check in guests, and only into the reservations that are reserved for them. We will certainly use this as an example to touch base with my staff, I need to ensure this does not happen again. I do hope they were able to accommodate your stay and helped you in getting checked in. Please reach out to us directly on property if you need any further assistance.
Staff preoccupied with personal affairs- 3 people on duty, long line at 7 pm. Long wait- was charged the resort fee again. Now I have to go round and round with Expedia who said it was included in the reservation purchase.
Business response:
We do apologize regarding your check in experience, sometimes we do not have enough clerks to cover all of the desks which can make the line a longer wait than we would like. Regarding the resort fee, it should be quoted to you in the price of your stay, but it not collected under any circumstances until departure. We had the rate and tax pre paid, the security deposit and resort fee are authorized at check in. If any further clarification is needed, please contact the hotel directly so we can go over this more with you. Tha... read more
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Business response:
Thank you for taking the time to leave a review. We hope you enjoyed your time here at the Isle Hotel!
Urine stains on sheets, along with food debris, when complained to front desk they gave us a new room but it was a hour turn around time. Because we booked with a third party hotel claimed they could not make it right for us, ie comp room or food. Terrible experience, will never come here again, ceasars is in charge of this mess, unbelievable
Business response:
Thank you for your feedback. We will take your comments into consideration to improve out guest experience. Please contact Expedia directly regarding a refund.
Told that I could not book my stay with hotels.com I couldn’t get a River view room, even though the hotel said they were available. Called hotels.com and spoke with Myrene first. She said there was nothing she could do. I also wanted to know how to get a room at the same hotel, with a River view room, for next week on Saturday July 29th. She said I needed to book through the hotel. I told her I want to use hotels.com, and refused to transfer me to a manager. Then she hung up on me, though she did call back after. Finally go... read more
Business response:
We are very sorry to hear about your negative experience with Hotels.com. Third parties such as Hotels.com often do not have identifiers like smoking or non, or river view. At the front desk we are able to upgrade your reservation directly, if you would like to stay with us again in the future (and we do hope you do) please reach out to the hotel directly for any questions or to reach our call center to make reservations.
Business response:
Thank you for the review.
Good luck. You’ll need it The fan in the bathroom- which we can’t turn- off reminds me of when I put an unbalanced load in my washing machine. Thump thump thump- you know the noise! I keep waiting for it to turn off but it won’t because it’s automatic. The floor in the bathroom was clean unless you looked at a slight angle…then you’d see shiny sticky mess. Footprints and shoe prints galore! Also- Good luck changing the air temperature as the wall thermostat doesn’t care what you think. And when we got in the room there was ... read more
Business response:
We appreciate you taking the time to provide your feedback, Jessica. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
The toilet was broken and the mattress is so broke down that I was afraid I was going to fall out of bed.
Business response:
Thank you for your feedback, Lori. These concerns will be addressed by the appropriate departments. Please note that we do have housekeeping and maintenance available on property to assist you with any concerns during a visit.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.8 star rating with 7,370 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is closed now. It will open tomorrow at 8:00 a.m.