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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Great room, better check in for parties Took the kids for their birthday, booked 3 rooms. Check in was ugh! Do not put anyone else’s name on the booking because that person will have to check in themselves, and not just you. We had people coming in late that wouldn’t be able to check in themselves, and the host gave me hell about it, even after I showed her it was my name on the reservation for all rooms. She kept mixing up the names and blamed me, like I don’t know who my sibling or my own fiancé is. Other than that, I enjo... read more
Business response:
We appreciate you taking the time to provide your feedback, Lesteria. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
I called to see if I could check in early and was told that shouldn’t be a problem. Not only were there numerous available but she told me to take pick which floor then charged me for early check in-it was less than an hour by the way and charged me for more expensive room without my knowledge. The room is filthy, and freezing cold.
Business response:
We appreciate you taking the time to provide your feedback, Stephanie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Great rooms. Terrible Service. Service sucks. Manager is the most rude person I’ve met in the industry while traveling and the other people at the desk aren’t the most pleasant either. One of the lady’s was nice but that’s it. Wifi sucks as well if you’re looking to do business online, hard pass this spot. They just want you there for drinks and gambling. Room was clean but if you’re not looking to gamble then I’d pass
Business response:
Thank you for the feedback, Tyler. I would like to hear more regarding your experience and the team members you encountered. If available, please contact the hotel directly, to speak with the Hotel Operations Manager.
Unfortunately not a great place to stay. They had one person at the front-desk during a check-in rush. I made my way to the self-service kiosk, which was fine, but did a poor job of telling me where to go to find the room (I of course went to the wrong tower at first). Maid service was completely non-existent, I had to call just for fresh towels during my 3-night stay. It's a casino, so lots of areas reek of cigarettes, despite being in a non-smoking room. The room was showing its age, stylistically dated, and overall not wo... read more
Business response:
Hello, we apologize for the inconveniences you encountered during your visit. Please contact the hotel directly for any additional concerns.
I had cockroaches on my room.
Business response:
Hello, we apologize for the inconveniences during your visit. Please contact the hotel directly for additional concerns.
BEDBUGS
Business response:
Hello, we apologize for the inconveniences you encountered during your visit. Please contact the hotel directly for any additional concerns.
The hotel room was great. Big, clean, quiet. Had a view of the bridge. The food from the quick eats wasn’t good at all. My chicken tenders didn’t even seem like chicken. Rubbery and gross. The casino wasn’t big, but it was nice. We stayed in the non-smoking tower.
Business response:
We’re thrilled you enjoyed your time with us, Brian. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle Casino Hotel Bettendorf in the future.
reservation issue The stay went well and the room was very nice but when I arrived they had my room given to someone else under my name and reservation. The staff did not know how it happened and I had to wait longer than usual for the check in. The check in desk was fine but we were not to happy that it happened in the first place.
Business response:
I am terribly sorry to hear that happened to you on your trip here, we try our best to ensure our clerks have been given the training they need to correctly check in guests, and only into the reservations that are reserved for them. We will certainly use this as an example to touch base with my staff, I need to ensure this does not happen again. I do hope they were able to accommodate your stay and helped you in getting checked in. Please reach out to us directly on property if you need any further assistance.
Staff preoccupied with personal affairs- 3 people on duty, long line at 7 pm. Long wait- was charged the resort fee again. Now I have to go round and round with Expedia who said it was included in the reservation purchase.
Business response:
We do apologize regarding your check in experience, sometimes we do not have enough clerks to cover all of the desks which can make the line a longer wait than we would like. Regarding the resort fee, it should be quoted to you in the price of your stay, but it not collected under any circumstances until departure. We had the rate and tax pre paid, the security deposit and resort fee are authorized at check in. If any further clarification is needed, please contact the hotel directly so we can go over this more with you. Tha... read more
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.