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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Check in was slow. Guy at desk was obviously having a bad day...
Business response:
Darrol, thank you for your feedback. Your check-in experience is being address with the appropriate agent.
Arrived to room and found the toilet clogged. Next morning the same issue. It took an hour for them to respond. Maintenance attempted clean out and said it was cleaned out. Same clogged toilet 10 minutes later. The room looked as if they cleaned up the shower, bed and by the look of the dust by the side of the bed they did not vacuum.
Business response:
We truly regret that your room did not meet expectations. We will definitely notify our maintenance team about the issues you encountered to ensure they are addressed promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.
Rooms weren’t very clean and stuck like smoke
Business response:
Thank you for your feedback, Derek. We will take your details into consideration to improve our guest experience.
There were people talking and acting up at 3:30 am!! I even put in ear plugs to try and sleep. In addition, I could change the TV channels very, very slowly. (I pressed the channel selections on the menu and after a 30 second delay it would move one channel at a time.) All in all, a very mediocre experience, and that is being kind. We do not intend on ever going back.
Business response:
I'm really sorry to hear about your experience—that sounds incredibly frustrating, especially when you're trying to rest. Being disturbed at 3:30 a.m. and dealing with unresponsive TV controls would definitely make anyone feel disappointed. You deserve a peaceful and comfortable stay, and it’s unfortunate that this one didn’t meet expectations.
Staff at check-in desk was extremely friendly and helpful. Casino staff not as friendly and waitresses few and far between. Had to walk to bar to get own drinks. Hostess staff at player services not very helpful
Business response:
Thank you so much for the amazing review of our front desk team! We're thrilled to hear that your experience with us was positive. Regarding the issues you encountered during your stay, we truly appreciate you bringing them to our attention. We've shared your feedback with the appropriate department so they can address and resolve these concerns promptly. We hope to welcome you back soon and provide an even better experience next time!
Housekeeping information It was not clearly communicated that housekeeping was only provided upon request. Only on the second day of requesting additional towels and sharing housekeeping did not come was it communicated that it needs to be requested.
Business response:
Thank you for your recent stay and for sharing your feedback. We're glad you had a good experience overall. We apologize for the confusion regarding our housekeeping policy and appreciate you bringing it to our attention. Your comments help us improve, and we hope to welcome you back soon!
They wouldn’t let me check in because I didn’t have a physical ID. I did have a picture of it on my phone as well as the confirmation number
Business response:
Hi, I do want to apologize for your experience. Unfortunately it is our policy to have a physical ID present with every reservation.
Business response:
We sincerely regret that your recent experience with us did not meet your expectations. Your feedback is invaluable, and we would greatly appreciate the opportunity to understand the details of your stay. Please do not hesitate to contact us directly so that we may address your concerns appropriately and work toward a resolution.
The staff was horrible and impatient with us.
Business response:
We're truly sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is important, and we’ll be addressing this with our team to ensure better service moving forward. Thank you for bringing it to our attention.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.