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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ruined weekend! Visited for a much needed couple retreat after a long year and a lot of medical complications. Unfortunately our first room was covered in blood, second room was covered in cigarette burns and third room was filthy so we stuck with the 2nd room just because the “host” claimed there weren’t any other rooms or options. We couldn’t utilize the pool or hot tubs because the amount of children running rampant unsupervised. Security wasn’t enforcing the age requirements or the adult swim times. Overall what was sup... read more
Business response:
Hi, Thomas. We're disappointed to hear about your experience at Isle Casino Hotel Waterloo. We have passed your comments along to our hospitality team, to address the issues you brought up. Please feel free to reach out to us at (877) 475-3946 to discuss your concerns further.
My sheets were dirty! The mattress cover was stained! The swimming pool was filled with children all day. Adult only swim is 10p-12a. Could they add a couple hours in the morning for adults? No coffee maker in the room. Blanket felt like a newspaper. Shower head was terrible!
Business response:
We apologize for falling short in meeting your expectations during your stay at Isle Casino Hotel Waterloo, Darrell. Your feedback is valuable to us, and we will address the issues you mentioned.
Business response:
We apologize for any inconvenience during your visit, Amber. Please feel free to reach out to us at (877) 475-3946 to discuss your experience further.
We were enjoying our time until we got to our room and ready for bed. Our bedding was dirty and stained. It was absolutely gross!
Hot tub was down for maintenance, inconvenient
Business response:
Hi Duane. Thank you for your review! We do apologize for the inconvenience caused by our hot tub being closed for maintenance. If you want to double check during your next visit, give us a call and we would be more than happy to let you know if our hot tub is up and running, or if there is any maintenance going on with it. Thanks again!
Check-in was not good. Key wouldn’t work on room so had to get a new one. When got new key, someone was already in our assigned room! Had to go back to check-in desk and get another room/key. Also, waiter in restaurant was not pleasant at all. I didn’t leave him a tip and I never do this!!! Good was expensive and not good!
Went to enjoy pool and whirlpool. Whirlpool wasn't functioning and pool water was unbelievably cold. Unable to access either. Disappointing!!!!!!!!!
Ground plug was broken off in outlet, ear ring left on floor near bedside, sheets had black residue from the dryer, wrappers left on table next to the window, lqmp shade was covered in god knows what. Half of the jets for the jacuzzi tub didnt work properly. Fully dissatisfied with my stay for the amount i had to pay.
Business response:
Hi Matt, we regret to hear that your experience was not up to our standards. I will pass your comments onto our housekeeping team, as well at the maintenance team. Please contact us at (877) 475-3946 to discuss your concerns further.
Got bit by bed bugs. Hotel manager Alicia G. Said she would refund me once Expedia contacted her. It did not happen. This place is a pit. Please, please, don't waste your money. If you want to gamble do so them Uber to a hotel.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,765 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.