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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm new at investing but I'm thankful… I'm new at investing but I'm thankful for ITRUSTCAPITAL showing me the right way! 👍
Business response:
Thank you for choosing us, Raymond! Happy investing!
Great so far - just allow for trading faster! Overall, it’s been a great service. I really like the referral program and plan to refer some friends. I also really like the clean interface and transparent fees. My only complaint is the time it took for my initial deposit to clear. I use many financial institutions, and it took far more business days than is usual. Since my funds have cleared, I’ve been happy with my experience!!
Business response:
Thank you, Jeffrey! Have fun on the platform!
Wait Time Wait Time I am not sure if they are just backed up that much or what but it takes quite a bit of time to get a response. I wish that I didn't have to set up a call in advance because the wait time is like a week. When they do respond however, they are super helpful.
Business response:
Hi A-A-Ron, We appreciate your feedback and your patience with us as we've experienced unprecedented demand this quarter, especially since dropping our monthly account fee last month. We are opening a new office and starting 50+ reps there in January. This is after starting with just 15 team members this past January (we have grown to nearly 100 team members as of today).
Excellent service Excellent service! Shawn helped us through a recharacterization. Very helpful and responded quickly to all inquiries. In a fearful,unregulated,Asset class he took fear out of the equation and came with answers we needed to here.
Business response:
Thank you very much for such a great review and for mentioning Shawn! He is very helpful to clients.
Trent has been wonderful to work with Trent has been wonderful to work with! Extremely professional and very efficient. Always giving the answers I need quickly by phone and email. Lovely to have this level of support.
Business response:
Thank you! Our CX team takes a lot of pride in their work, especially Trent. He's highly professional and very efficient!
Should not take that long for funds to… Should not take that long for funds to post! Opened account on December 3rd and finally the funds were available on December 28th
Business response:
Hi Teddy, We are sorry you had that experience. Looks like you submitted your ACH on one of the first days we launched the program. We have since corrected the technical issue that affected your onboarding. Looks like when you submitted the ACH request again on 12/21, and the account was funded within 4 business days on 12/28. It's nice to see you've been trading in your account as well! We hope you're enjoying the platform.
New Customer Customer service is great..Its nice to be able to talk to people in person and not just email..not sure yet how to withdraw money without being linked to a bank..Or if thats even an option at this time..
Business response:
Thanks, Rick!
Great customer service at iTrust The customer service person at iTrust today, Daniel Bennett, was so helpful and gave me the time I needed to understand next steps. I also appreciate that he researched a question he was unsure of on the call and informed me of the answer on the call -didn't say I would get a later email... He also took my constructive customer feedback about taking the time limit off support calls and ensured me iTrust is working to offer much more support opening a new support team office in Utah.
Business response:
Thank you so much for sharing your positive experience working with Daniel! Everyone on our CX team takes a lot of pride in their work. Enjoy!
Great customer support and alot of good… Great customer support and alot of good projects to invest in.
Business response:
Thank you, Gary! Have fun on the platform!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,652 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 8:00 a.m.