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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
email could not verify in the beginning there was a snafu with my acct being verified , i went through a cpl of reps to help me . then my ticket was fwd to calvin lai who was very patient articulate and sincere to my issue ( disconnect with email verification ) calvin walked me through it and everything is fine now i also want to commend daniel martin who tried hard to get this done in a reasonable fashion. kudos to both . you guys ( especially ) calvin was great . company should condider him a valuable asset.
Business response:
Thank you for sharing your awesome experience with us! Calvin and Daniel go above and beyond!
Great response time from adam fote! Great response time from adam fote!
Business response:
Thanks, Jeffrey! Adam is very helpful to clients!
employees were very responsive employees were very responsive, but had problems with transfer of paperwork. Not sure where the problem was, but had to spend a lot of time with emails and phone calls.
Business response:
Thank you, John! Our CX team strives to provide the best service.
Very simple to navigate the platform Very simple to navigate the platform, place orders, and execution happens quickly and efficiently. Looking forward to added investment choices in the future.
Business response:
Thank you for the positive review, Deron! Have fun on the platform!
It’s great that they don’t charge a… It’s great that they don’t charge a maintenance fee for an IRA. Decent amount of coins. Would love to have $LUNA (Terra) Transaction fees are 1% which is okay given you don’t have to report your transactions on your taxes which is the main issue with non IRA accounts. Main drawback is all trades are market price. No stops or limit orders.
Business response:
We are currently building more advanced order functionality and hope to release it early next year! Thank you for your review!
Very good The platform is good and I recommend it to many people.
Business response:
We appreciate the kind words, Edward! Thank you!
The customer service is fast and… The customer service is fast and responsive. The website was very easy to make a trade I am extremely satisfied with the website
Business response:
We're happy to have you, David! Thank you!
Great platform with slow on-boarding The experience thus far has been fairly smooth. This would be a 5-star rating if it were not for the 3+ week fund transfer timeline (delays on iTrust's side, not Vanguard who was transferring the funds).
Business response:
Thank you, Matt! We appreciate your patience.
Good, not so good I was impressed with the iTrustCapital website, initial information communication, the 15 min call answering my questions with a knowledgeable professional and your document signing process. But the communications for the ACH funding duration was/is terrible: • 5 days hold on ACH – seriously? • Started on 12/7 • 5k ACH cleared my bank on 12/9 • 12/10 they sent me email stating it will remain pending and not clear for 1-2 more business days and it was a Friday. It took 4 business days showing my deposit pend... read more
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,653 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 8:00 a.m.