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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great Customer Service Very professional and legitimate. Every interaction with customer service has been fast and informative.
Business response:
Professionalism is what we strive for. Thank you, Michael!
Account Funding and General Review The entire process (funding) was very simple from start to finish! I have to say the team's communication is by far my favorite part because I know they will follow up as promised and if something is required, you will be informed in a timely manner. Absolutely appreciate the great service!!
Business response:
We appreciate you, Juan! Thank you!
Great service Great service. Easy interface. Only reason not 5 stars is due to 1% fee for all trades, seems a bit much as off the top. Would be nice to have staking as feature.
Business response:
Thanks for your review! In regards to your comment, we have the lowest costs in the industry, including having lower trading fees than most traditional exchanges. Please reach out to us if you have any additional questions or concerns.
Easy and painless l. Easy and painless l.
Business response:
That's what we strive for! Thanks, John!
Great customer service! I'm new to iTrust and had several questions after the initial setup was complete. The website had a "bug" of some sort, showing me with incorrect data for my account. I had to wait several days for a phone appointment, which I thought was too long to wait for my issue. Mark Morales called at the scheduled time. After good introductions we got to my questions and Mr. Morales was able to answer the six questions I had with complete knowledge. I was impressed with the thoroughness and detailed explanatio... read more
Business response:
Thank you for sharing your awesome experience in regards to Mark! Enjoy the platform!
Overall good experience, in getting account set-up. The initial set up was somewhat tricky and the fact I had to wait a few days in order to have a scheduled phone call was a "pain". Nonetheless I had a very positive experience with Mark Morales @ iTrust Capital in the initial set up and subsequent follow up phone calls from him to ensure the account was set up properly and assisted with any questions regarding funding my account. Yes there was a couple of account "set up" issues but Mark continued to be available with call ... read more
Business response:
Thank you for your review! Our CX team goes above and beyond, especially Mark!
Bumpy start but issues have been resolved with help from support staff It took over a day due to technical hiccups but I now have the account set up and authorized funding from an existing account at another custodian. Technical difficulties occurred on two occasions which were frustrating so that's the negative. On the positive side I had at 3 different support personnel reach out to help and I have no doubt other technical people behind the scenes were involved as well. I generally judge a firm not on its problems but on i... read more
Business response:
Hi Matt, Thank you for taking our call and giving us the opportunity to resolve this. We are escalating this issue to our tech solution team now as discussed. We will provide feedback and the next steps ASAP.
General service It is a good start, keep it up, the good work!
Business response:
We appreciate it, Elias! Thank you!
Overall good Overall good. Website needs some work such as showing asset performance. Also should have stacking rewards
Business response:
Thanks, Bobby! We hope to be the first crypto IRA provider to offer a staking feature to our platform. Stay tuned!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,652 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 8:00 a.m.