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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service Superstars I want to share my appreciation to Alexis R. for her help and especially her follow through on my current Roth conversion. She went the extra mile by calling me to inform me about the process and answer any of my questions. Great hire! I love this company and what they do for the average retail investors! Best IRA program in the world!
Business response:
Thank you, David! We're glad you had such a great experience with Alexis. You're right, she is a customer service superstar!
During the holidays During the holidays, I could not reach a live person and it took over a week to get a call from customer service. However, when I got the call, the iTrust agent spent a long time with me helping me to change my email, learn how to trade on both the iPhone and on my computer going through all the changes of page to get and enter security codes. The service from Jesus (Spanish) was excellent and he stayed with me until I did all the steps myself on both my computer and the iPhone app.
Business response:
Thank you for the positive review, Pat! Jesus goes above and beyond.
Gladis Miranda has been a great help Gladis Miranda has been a great help. Good response time and executed transfer smoothly.
Business response:
Thank you for the awesome review and sharing your great experience with Gladis! She provides high-quality service to clients!
Itrustcapital made the funding process… Itrustcapital made the funding process very easy! Very easy to use for trades. Very pleased so far.
Business response:
We're very pleased to have you! Thank you!
fast and friendly service fast and friendly service
Business response:
Thanks, Joseph! That's what we strive for.
Overall the service is very good. Overall the service is very good.
Business response:
Thank you, Alejandro!
Creme de la Creme We had questions. How do we transfer? Why is it pending? When will the recall wire get back? Where's the funding instruction again? What's up with the app? And other questions. Help, I need someone. The creme de la creme was a phone call from Shawn Noad a few short hours after an email of "help". That's not normal business, it's the extra mile. Thank you, Steve Fader
Business response:
Wow Steve, thank you so much for the awesome review! Shawn goes the extra mile!
Itrustcapital was great!! Itrustcapital was great!!! They are very responsive. When my phone was hacked, I ask Itrustcapital to freeze my account and secure it. Calvin Lai was very responsive and helpful and patience. Unlike other exchanges where you can’t talk to anyone, Itrustcapital have Calvin call me back and secure my account. I highly recommend this exchange over others!
Business response:
Thank you for the awesome review and for sharing your great experience with Calvin! Please reach out to us if you have any additional questions or concerns.
Very prompt responsive transparent and… Very prompt responsive transparent and clear
Business response:
Thank you! We strive to provide the best client experience for our clients!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,652 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 8:00 a.m.