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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
iTrust Needs To Do Better I am a new account holder. The account application process is in need of improvement. The lack of detailed instructions on completing the IRA Transfer Form caused confusion and needless delays. My impression is that professionalism at iTrust Capital is less than desirable. I vacillated between giving 3 or 4 stars, but settled on 4 because my level of experience with the company is low. Specifically, the confusion was caused by incorrect instructions given to me by iTrust for the completion of its ow... read more
Business response:
Hi Stephen, Thank you for your feedback. While we're always trying to improve our processes and provide clarity on instructions, the transfer process from legacy institutions remains antiquated and requires physical transfer forms. We encourage you to check out our video library for future reference. https://get.itrustcapital.com/library/
Quick Response Mr. Jesus Santana was very helpful in resolving my login issues. Great customer support..
Business response:
Thank you for the awesome review! Jesus goes above and beyond!
Excellent support Excellent support. Great user interface. I appreciate you all helping me!
Business response:
Thank you, Randall!
Great first impression! I was a little confused and worried about rolling over my 401k into an IRA with itrustcapital. After talking with Mark Morales I instantly felt better about the whole process. Not only did he answer all my questions, but our conversation made me feel like I made the right choice going with itrustcapital.
Business response:
Thank you, John! Glad to hear that Mark was helpful during the process. Have fun on the platform!
Excellent service and timely response. Excellent service and timely response.
Business response:
That's what we strive for! Thank you!
This company has the best rates… This company has the best rates compared to anyone and it is not even close! They need to fix the slotted times for phone calls and allow customers to call anytime. They are good about responding to emails. I was going to go with BitIRA but they had all kinds of hidden fees, including storage fees, platform fees, and you lose 3.5 percent of your investment up front! If you want to save the most money, and still have a good selection of coins this is your best bet. I’ve done the research!
Business response:
Great insight, Todd! Thank you!
The only think I would like to see is… The only think I would like to see is performance charts per investment and overall. Just to gauge how my investments are doing.
Business response:
We appreciate the feedback! Thank you!
Bot was initially unable to understand and answer… Bot was unable to understand and answer my question. I am interested in opening a Roth using the same credentials I used to open my IRA. Is this possible (and how) or do I have to create a separate new account using a different email address? Updated rating from 1 to 4 stars: the response I received from a real person was more helpful. I also found the answer by rewording my imessage for the bot.
Business response:
Hi Ronald, To open an additional account, you will need to use a different email address. We are developing the technology to allow multiple accounts to be merged under one email address in the future.
So far easy to trade and fees are clear So far trading is pretty easy and the fees are clear. However, prior to funding my IRA, I submitted a request for a call but it was never received any call. An app would be nice.
Business response:
Thank you for the positive review, Joye!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,653 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 8:00 a.m.