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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good concept, needs lower contribution limit I appreciate the service that iTrustCapital provides, and the interface is nice to use. However, the $500 minimum contribution at any given time is a huge issue for me. My SEP-IRA contribution (while generous from my employer) only accrues that much after a timespan of 2 months, so until I accrue that much with my employer, I cannot send these funds to my own interest account. Instead my employer earns interest on those funds while they remain in their bank account.
Business response:
Hi Alison, Thanks for letting us know about this. We recently lowered the minimum additional funding amount to $500 from $1,000, but at the same time we appreciate your situation. We hope to continue to lower our minimums in the future.
Great job Caleb! Normally, I don't bother with writing reviews but every time I call iTrust I get treated so special. It is very important to get a real person on the other side. I spoke with Caleb and it was a wonderful pleasant experience. Attentive to my needs and knew how to solve my problems. Thank you!
Business response:
Thank you so much for the kind review, we're grateful you're now a part of our community!
Quick, personal responses! Arianah has been outstanding with providing me guidance in setting up my IRA! She has gone beyond my expectations by understanding my situation from a tax perspective, and is going to assist me in getting my account set as the Cares Act Rollover so that I can properly redistribute my funds.
Business response:
Thank you, Ryan! Enjoy the platform!
This company is unresponsive to… After my post I was contacted and an agent was helpful in getting this resolved.
Business response:
Hi Thomas, Unfortunately you were responding to a closed service request. We received your new request today, and will attempt to locate your check. We noticed you didn't reach out to our support line, (562) 600-8437, which can be used to get help on these types of issues.
Another exceptional experience! I've been working on a second transfer onto itrustcapital and I've had the pleasure to work with Shelly Ehlers. She has been great throughout the entire process, patiently explaining steps thoroughly. Amazing customer service!
Business response:
Our team goes above and beyond, especially Shelly! Thank you, Juan!
Took nearly 3 mo to set up account Took nearly 3 mo to set up account Commission/fees are exceptionally high relative to stock trades
Business response:
Hi Kent, Thank you for your feedback and for joining our community! It looks like there were a few matters that needed to be attended to, which created some delays in your onboarding. In general, please don’t hesitate to message us directly via Help.iTrustCapital.com or call us at (562) 600-8437 during regular business hours. Our 1% transaction fee is the most competitive in the Crypto IRA industry. This is our only fee.
Thank you for your best service ever 😍 Thank you for your best service ever 😍
Business response:
Thank you Viileeu for your feedback! We are happy to have you on our platform.
To connect with Diego Cuevas @ customer… To connect with Diego Cuevas @ customer service was a very pleasant experience. He was clear and yet kind & understanding in his delivery of the information I was seeking. BUT on top of that, he offered to help escalate my request with in the confines of his ability and authority. Great customer service is 100% vital in any successful business. Viva la Raza Broski
Business response:
Thank you Angelo! We're glad to have you aboard. Diego really cares about providing next level service, so we appreciate this feedback!
Qwayvon Five + Star Customer Service I need to let people know that Qwayvon A. is one of the best decisions that Itrust has made to add to their company. He is bright, quick, and he always follows up on my needs. I have done a few IRA conversions with him and he has made the process easy!!! He is five star + in my book. After several years with ITrust, I must say that I love this company and their customer service team. They are all very professional from the top (CEO) to the bottom. They always treat me well (as a retail in... read more
Business response:
Wow David, thank you! We're so grateful to have you!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 10,020 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.