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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The level of incompetence at this dealership is astounding to witness. They ordered the wrong truck. So I had to wait twice as long for the right truck, they "lost" the deal sheet. So they went back on a already agreed to price. Was supposed to get floor mats with the truck. They at first ordered only the front and not the back. Only after having to argue once more did they get the back mats. I was asked to give a good review. Of course after everything I had to go through i did not. So my wife got fussed at by the sales ma... read more
I had called Monday the 11th of Jan and talked to a woman regarded my situation and how I wanted to trade in my Nissan Versa for a new Toyota. No problem they said. I go to the dealership around 4:15 and work with a guy named Van. He proceeds to tell me that my car equity is what's keeping me from getting my Tc. So I go through the process of a new buyer and had my grandmother cosign for me! I signed all the paper work and everything was good to go! Now saying this, it was the night of the big Alabama/Clemson football game, ... read more
I have spent a whole day calling and exchanging info trying to purchase not 1 but 2 vehicles. The only thing I have managed to get from it is a guess on a monthly payment and another credit check against me. Patrick Collins even had the nerve to ask me if I "understand" what he is saying... Well Mr. Collins I might not be a lawyer or doctor but I'm by far not an idiot! I was upfront about our credit and the negative equity owed on my trade in so it's not like I called him expecting an easy buy. Just as I told him I will be t... read more
I bought a 2008 Toyota Tacoma from them in 08/06/15, they said the truck was ready, when I pulled out of the parking lot turned on the air conditioner it did not work, so I turned around and went back, they told me no one was there o look at it, so they said that they would send me a check for $ 500.00 to get it fix, never got the check, I called them about it and they said we will look in on it, also emailed them with a copy of the paper that I signed and they signed saying that I get $ 500.00 to fix the air conditioner, I ... read more
Spent almost 3 hours their on Saturday to be told that they would know something on Monday which was Columbus Day. They were going to talk to my lean holder on the car I was trading in. Get a phone call today Monday from Brian Cook telling me they have talked to my lean holder and there is nothing that can be done on the car we wanted to buy. But in fact my lean holder is close today so how did u get a hold of someone who is not there!!!Can't believe they think I'm that dumb. I will take my money somewhere else.
Have purchased 2 trucks, car and 4 runner when it was Phil Bachman and since Johnson City Toyota I have purchased 2 trucks, went today for an oil change and took alittle over 2 hours for them to perform that simple task, I called a week and half ago to schedule the appointment. Never again will I go back!!! I have sent so many to johnson city, that will stop as well.
I would not recommend this dealer to anybody especially after dealing with the internet department nobody knows how to return your call like they promise they will! They fail miserably in customer service
We recently bought a 2015 Toyota RAV4 AWD Limited from dealership, great customer service, and a GREAT salesman Chris Jackson!! Thanks!
Customer appreciation and consideration for customer time needs improvement. I've had more favorable experiences at other dealerships
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 9,000 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is closed now. It will open tomorrow at 9:00 a.m.