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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very poor communication skills. I have NEVER heard of it taking 4 days to just submit information to a lender. Once submitted, 4 days later, at 430am my credit report got hit 17 times!!!!!! THAN they wanted over 30% down on a vehicle. I own a business and my credit is not that horrible, kept trying to get more and more of a deposit out of me before my credit was even ran. I’d advise going elsewhere. Based on JUST what we went through before credit was even ran, I am EXTREMELY happy I did not go through with them.
Business response:
Elana, thank you for taking the time to leave a review and let us know about this situation. We strive for every customer to have a 5-star-experience with every visit, and we are very sorry that your experience with our store was not up to that expectation. We will certainly use this as a training opportunity to ensure that our staff does a better job communicating with our customers. One of our managers will be reaching out to you soon, if he has not already, to explain the process and what happened, and to do what we can t... read more
Finance dept. promised in writing to transfer our 12 year old specialty tags as part of the deal. When their was a name issue preventing completion, they did NOT make us aware even though they knew prior to our signing. A month later when we find out when we receive new tags finance mgr offered no explanation or apology or even an acknowledgment of this failure to abide by our deal terms. Multiple individuals at dealership wouldn’t even return our calls and made no attempt to make amends for our loss. Shady 2HOUR upsell by f... read more
Business response:
Thank you for taking the time to leave a review. We strive for every customer to have a 5-star-experience on every visit, and we are sorry that we did not live up to your expectation when you came to visit us. Although we put a lot of effort towards ensuring that no mistakes are made, at the end of the day our employees are human and do make mistakes. We will use this as an opportunity to continue to train our staff and ensure that our future customers do not experience the same issue. We hope you enjoy your vehicle, and we ... read more
RecommendedHere’s the thing… they were totally awesome! Great deal, found financing, perfect vehicle. Experience was awesome!!! BUT…. My SUV was missing a rear headrest. That’s a huge safety issue since I run a hiking group and Transport people in my vehicle all the time. My salesperson, Dustin, assured me I would get one. Even on the ticket i signed before the sale. That was in November 2020. Now it is almost July 2021, EIGHT MONTHS, and after many texts, photos sent, a discussion with a sales manager in person, AND phone calls tha... read more
Business response:
Hey Mindy, thanks for the recommendation! I know that our Used Car Manager reached out to you yesterday, and I just wanted to make sure that everything was taken care of! We hope to work with you again in the future, Mindy!
Would not recommend. I trade trucks every year or two and will not be back here or any of the other dealerships in this auto group. Very shady tacking on additional charges. If you do buy from these people triple check your paperwork. Also I was only given one key with my truck and was told they would get me a spare. Well it’s been two weeks and it’s nothing but crickets so I will end up just buying one from the Toyota dealership just not this one.
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If any one looks at this review I want to warn any looking at the Tacoma sr package I bought one here 3 weeks ago it got a 1000 miles on it when I got the truck it was fine when it got to 700 miles it started pecking like a diesel truck and they say it is normal so if you look at the reviews on this truck take my advice and stay away from the Tacoma I am stuck with this junk
Business response:
Everette, thank you for letting us know about this. We strive for every customer to have a 5-star-experience every visit, and we want to know what happened! Someone on our management team will be reaching out shortly, if they have not already. Thanks!
RecommendedWould love for this location to have some sort of cleaning involved with their service. Just spent $600 on maintenance and couldn’t even get a vacuum. Only dealership I know that doesn’t give that within services.
How the service manager interacts with you. Never talked with me looked at it then used his team member to tell me so I couldn’t ask the service manager questions. They also need to stand behind the product they sell,
Went to get the radio replaced in our Camry since it didn’t work the day we drove it home and we had purchased the extra warranty. I made three phone calls with no return call, we live an hour away. I ended up making three in person visits to the dealership to finally get it installed. After three hours in the lobby it isn’t even installed correctly, they left the plastic dash tabs on the outside. It also is scratched. Ugh. Not a great service experience.
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 9,274 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is closed now. It will open at 9:00 a.m.