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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I found a rav online that I liked, I went and test drove it and I loved it. The payments weren’t where I needed but they guaranteed me they’d get me where I need to be so they let me drive it home for the night and make the deal the next day. Something didn’t feel right, so I finally found the car fax (that is very hard to locate on their website) to find that it had been wrecked 3 times. One was severe on the whole driver side. This was NEVER disclosed to me. When they called me the next day ready to make a deal they told ... read more
We went to the Used Car section with the intent of buying a vehicle for our daughter. Had one picked out that we were 95% sure we were going to get. We walked around the car and looked at a couple of others - no one every came out to talk to us. Now it was a cold, rainy, miserable morning so we gave them the benefit of the doubt and went inside. There were several salesmen inside chatting to each other. Two of them looked at me and then looked away. After about 5 minutes of no acknowledgement at all, we left. Drove up the ro... read more
Never have I ever been to a dealership that took more than an hour and half to do an oil change and tire rotation. RIDICULOUS!!!!!
Don't even go look here because they will call and harass you with every phone number they can find. I did not leave my phone number but I get calls every day for weeks on my home and cell phone. Stop calling me! I bought somewhere else!
*Update: Nine days after being promised things would be made right, No one contacted me to say my part had arrived, even though it was supposed to be in within 24 hours. When I called today, I was told the part was there and they were unsure why I had not been alerted. Customer service does actually still exist. We always take our Lexus here and have had good experiences. Yesterday was an exception in that I was charged a fee I felt was inappropriate. This morning I was contacted and they are going to make it right. ... read more
Our sales person, Donovan Farmer, was great. However, during the financing we were told the price included everything tax,tag and title as discussed before. I told them we were from NC and didn’t want a surprise tax bill a month later and was assured this wouldn’t happen. Sure enough we got the surprise of a tax and tag fee in the mail which they refused to pay. Other than the dishonesty at the end, we were very pleased.
The service department lacks so much. You pull in and everyone is dressed all nice but it ends there. They try to up sale you on the smallest stuff (we watched it with every single person sitting in waiting room) but the problem I have is when we left there was this strong smell of oil (we went for oil change) We pulled over a few miles from dealership in Piney Flats at a friend's house because of smell and we popped the hood and smoke was rolling out where the oil was spilled all over inside and was burning off. I don't m... read more
Bad customer service. Do NOT do a "We owe you" with them. You'll never see it.
The way you're handling these issues is disgusting. I love the company Toyota but this is just awful. Go back to being the awesome company you once was.
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 9,000 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is closed now. It will open tomorrow at 9:00 a.m.