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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Worst dealership I have ever delta with! " The level of incompetence at this dealership is astounding to witness. They ordered the wrong truck. So I had to wait twice as long for the right truck, they "lost" the deal sheet. So they went back on a already agreed to price. Was supposed to get floor mats with the truck. They at first ordered only the front and not the back. Only after having to argue once more did they get the back mats. I was asked to give a good review. Of course after everything I had to go through i did no... read more
Business response:
We apologize for any bad experience you may have had. We will use the comments that you have mentioned to improve our vehicle ordering processes. We make every effort to have a transparent buying process and upfront pricing. Though we are not perfect, we are working hard to improve every day. Thank you for sharing your comments.
"Best Be Careful!" My husband and I just traded our Camry for a Rav 4 at Johnson City Toyota. We were given 2000.00 off the purchase price and an additional 500.00 rebate. We also paid 2500.00 of our own money. After doing my own research I knew my Camry's trade in value was anywhere between $10000.00 and 12900.00. Michael and I owed 12300.00 on my car. They offered me $8500.00 for my car. I said no that is too low. My sales guy asked "What can I do to make this deal?" I said you need to pay off my car. He checked with his s... read more
"Inconsiderate sales force/manager " My car (2007 Rav4) was scheduled for an oil change at 11:10 am and as I had to wait on my car, I decided to walk around the car lot. There was one car I was looking at and a salesman came over and asked if I wanted to look at the inside. As I had about 45 minutes to wait, I thought why not; and then I took a test drive. The car was okay; but I was not in the market for a new car. The salesman asked me to wait a minute to see what he could offer. His offer was way out of my price range. Th... read more
Business response:
We apologize for not making better use of your time during the purchase process and any miscommunication that may have occurred about the service bill. We value you as a customer and appreciate your business. We will use your comments to improve our process. We have mailed you a refund, and thank you again for your comments.
"Car buying experience " This was the worst car buying experience ever. After taking my 2015 Nissan rouge in for a trade on a 2015 Toyota highlander only because the rouge was to small for my wife's business needs, we were insulted by a trade in value offer of 15000.00 on a car that listed for almost 34000.00 a year ago. We went down the road to morristown and was offered 9000.00 more on our trade, which was a very good experience. Will never go to Johnson city Toyota again, ever! Crooks
Business response:
We apologize for any bad experience you may have had at our dealership. Our goal is always to provide a great buying experience with up front discounted pricing. We have reviewed your deal, and we found that our Manager made a mistake on your appraisal. This was our mistake and we apologize. Also, we did provide the $3,000 discount as advertised. Thank you for your comments, and we will use them to ensure we do a better job next time.
"Great car, loved our salesperson Dylan" Overall we had a great buying experience. I just have one bone of contention and that is regarding our trade in. At the urging of Toyota of Johnson City's website I valued my trade according to their link to Kelley Blue Book. I then received an e-mail with an approximate value for my current car. During the negotiation I was offered about $6000 less for my trade-in than the low end of my estimate. I was told that the Kelley Blue Book method is not valid and that banks won't lend used ... read more
"very poor experience" My husband was looking for a reasonably priced toyota truck .He found 1 online and called them about it. He offered them a fair price which was NADA book, meaning that is what the car lot can sell it for top retail. They said come on down we will work out a deal. We get there, test drive it and start to look at numbers. There lowest price was 2000 OVER retail. Then he proceeded to explain the price. Needless to say, he didn't leave room for questions about why used car salesmen get a bad rap. He proved... read more
Business response:
We apologize for any bad experience you may have had at our dealership. We will use your comments to improve our customer satisfaction. Thank you for taking the time to share.
"Sales man will boldface lie to you" I worked with Brian Cook at Johnson city Toyota and after 2 hours he told us he would need to speak with our finance comoany, well he called is today which happens to be Columbus day and told us our finance company wanted is to be at a certain amount out the door. WELL GUESS WHAT OUR FINANCE COMPANY IS CLOSED. NEVER DO BUSINESS WITH THEM AGAIN!!!!!
Business response:
We apologize for any inconvenience. We will work hard to ensure that we improve in the areas you have mentioned. Thank you for your comments.
"The service here is very very poor." The service center is very poor. I was charged $150.00 to test drive my truck because it was vibrating at 50 to 60 mph. They said it need a tune up. I told them it needed a tune up. They also used 1/2 a tank of gas.. I was given a estimate of $2000.00 to fix other problems, my bill was over $ 2000.00 and the work is still not finished, and they can not tell me how much more it will cost. I called the service manager, and left a message. It took him 4 days to call me back. He stated he wa... read more
"Poor service" Went for a scheduled oil change and it took them over 2 hours to complete the simple task, never again will I go to Johnson City Toyota and have bought numerous vehicles there
Business response:
We apologize for your wait. We have grown quickly and are constantly working to improve wait times. Thank you for sharing your comments.
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 8,399 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is open now. It will close at 8:00 p.m.