This profile has been claimed by the business owner or representative.
Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Recommended
I dropped my vehicle off at Johnson City Toyota on June 24th for what was supposed to be a 2-day repair. I did not pick it up until July 24th-a full 30 days later. Throughout the entire month, I had to initiate almost every single update myself just to find out what was happening. The process was plagued by subcontractor delays and careless mistakes: the body shop put other appointments ahead of my car, damaged a trunk lift sensor, and forgot to paint the new hinges before installation, forcing the vehicle to be sent back a ... read more
Business response:
We are sorry to hear about your experience, Anna. A 2-day repair turning into a 30-day ordeal is completely unacceptable, and we sincerely apologize for the subcontractor delays, damaged trunk lift sensor, unpainted hinges, and the lack of proactive communication throughout the process. While we're glad our manager corrected the invoice discrepancy and provided a rental for your family trip, we understand these steps don't make up for the constant follow-ups and careless mistakes you had to endure. Your time and trust matte... read more
I got told my problem with our car would be resolved at 11am in person Corey shook my hand it is now 7 pm still haven't resolved the problem they just take people money sell them junk cars
Business response:
We are sorry to hear about your experience, Austin. We understand how frustrating it must be. We'd like to make this right and resolve the issue with your car as quickly as possible. Please contact us directly at (423) 900-8594 so we can prioritize your situation and find a solution that works for you.
they suck!! if you are an honest hardworking person do not buy from this car lot. They are a predatory auto lot. They will inflate the price of the car to line their pockets up. They don't care about you or ripping you off. A used car was worth to them $1000 - $3000 when these cars were worth more.
Business response:
We apologize for falling short of your expectations and are truly sorry to hear about your experience. Your concerns about pricing and transparency are important to us, and we take them seriously. We would appreciate the opportunity to discuss this matter directly and work toward a resolution. Please contact us at (423) 900-8594 so we can address your concerns properly.
The beginning was great and was interested in going back to buy more cars but the ending experience after buying one vehicle changed my mind.
Business response:
We apologize for any inconvenience. We want to make this right and understand what happened. Please contact us at (423) 900-8594.
Purchasing a vehicle I would recommend. Service department I would not. Every visit they try to sell you new services and try to talk down to you when you don’t purchase them. Took vehicle in for a tire rotation and two hours later I got my vehicle. Not an apology or anything till after I complained and then I got offered a free detail on my next visit. I could only imagine how long a detail would take.
Business response:
We apologize for any inconvenience with our service department and the lengthy tire rotation wait. Your feedback is invaluable to us. Please contact us at (423) 900-8594.
My name is Sarah Price. If I could leave ZERO STARS I would. Do not recommend!!! I purchased a car from them on 1/10. TEN days later it started missing when changing gears I contacted the man “big Dan” who sold it to me and told him about this, he told me he would get back in touch with me the next day, I tried to get ahold of him no response. (I should have drove there then, but did not) 30 days later it has a check engine light pop up I took it to Honda of Kingsport paid $230 for a diagnostic check and it says I need a new... read more
I am submitting this complaint regarding my experience with Johnson City Toyota. I purchased a new 2025 Toyota Sienna from Johnson City Toyota on March 1, 2025. The total purchase price was just over $62,000, which included all dealership recommended add ons, warranties, and protection packages. Shortly after purchase, the vehicle became subject to a safety recall advising that the middle seats should not be used due to a potential weld failure. This recall makes the vehicle unusable for my family, as we rely on all seatin... read more
Business response:
We apologize for any inconvenience caused by the safety recall on your 2025 Toyota Sienna. Please contact us at (423) 900-8594 to discuss potential resolutions.
Called about a vehicle, got pre-approved. Then a few hours later was told to come check out the vehicle and that I was all set just needed to pay the down payment. Drove over an hour there got 2 minutes to look over the vehicle. Because it started snowing. Was took inside then was told they needed “more” after I had done submitted everything they had already asked for. Left. Submitted the “more” that they needed the next day because by the time I left it was already after 7pm they said they would call me in the morning. I wa... read more
Business response:
We are disappointed to hear about your experience at Johnson City Toyota. Please contact us at (423) 900-8594 to discuss this further.
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 10,125 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is closed now. It will open at 9:00 a.m.