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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
"It took almost 4 months to receive my A91 but what they..." It took almost 4 months to receive my A91 but what they said on day one was still the same on the last day. JD
"On Oct. 28th 2020 I took my Toyota Camry to Johnson City..." On Oct. 28th 2020 I took my Toyota Camry to Johnson City Toyota for a recall on the dashboard. During that day I texted and received texts from someone at the dealership. At no point in time during those texts was I told that they would need access to my glove box When I picked the car up later that day I was told by Brittany Davis the service advisor that a key had been made for my car so they could access the glove box. I was upset but didn't say anything at tha... read more
"I took my Rav4 to them just 30 days after purchasing the..." I took my Rav4 to them just 30 days after purchasing the car in March from a different car lot. My transmission was slipping and I needed a diagnostic test. They called me back after about an hour and told me they had run a diagnostic test on it in November just 4 months prior which concluded that the transmission was bad. I paid the 100.00 for the test before they called me back. Here's the thing, they couldn't physically give me my results on paper because it wa... read more
"When you walk in the door, no one takes notice of you...." When you walk in the door, no one takes notice of you. You could stand there for almost an hour and not a single person would say a word to you, despite all of them standing around. We came, left, and returned 3 separate times before being assisted. When we were helped, my wife worked with the salesman, Lee, with whom we both had an incredibly difficult experience. After much difficult negotiation, they finally caved and brought down the price of their overpriced in... read more
"Since we have purchased the vehicle we have gotten (2 so..." We was told they wouldn't run our credit application through every place. Juat the place we ask them to do then we told them we was doing our own financing. Since we have purchased the vehicle we have gotten (2 so far) letters from finance companies where they ran our application and credit through which was not suppose to happen! Needless to say we will not be back to do business with them. We were lied to from the beginning. My husband offered to leave his toolb... read more
"Radically overpriced service" Just spent $170 on an oil change there....seriously....no joke. And that was just the beginning, a couple of fluid flushes and a wheel rotation/balance/alignment later and I ended up just short of $1,000. One thousand American dollars. Service rep was vague about specific services needed and evasive about pricing. They did pitch in a 5% coupon, and an additional $50 when I questioned their math. I know dealer pricing is always going to be higher, but I have taken another car to Johnson City Hon... read more
"Wanted a TRD" Just goes to show you can’t deal local. Wanted a TRD premium with sunroof but one wasn’t available but wait one did suddenly appear a week later that was bought buy a good friend I work with, and at a better out the door price than a SR5 premium. I had the deal in Ga that I should’ve took. Not again.
"Calls during lunch hour" How unprofessional and stupid is that? I got an estimate on cars.com for selling my 2014 Elantra and these clowns wanted me to sell it to them for thousands less than it's worth, and they keep calling my house after I told them there's no way I'd sell my car so cheap. Some stupid girl salesperson of theirs calls during lunch hour. I wouldn't deal with them if they were the last car stealership on earth, They're a bunch of greedy losers in my book. These crooks have to make thousands on every transac... read more
"Stereotypical sleazy car salesmen " They pulled a bait and switch on me. Posted a car on cargurus.com for a crazy low price. I didn't believe it, but figured I would call. Salesman says train we have it. Great car. Come up today as it won't be here long...the dealership is 2 hours from me. I scheduled a time and called again before I left the house. All good. I get there and the sticker says 2015, I'm looking for a 2016. "The girl who lists those is paid $8/hr. She made a mistake." The price is $3000 more. "Oh...the other o... read more
Business response:
We are sorry to hear that you were not pleased with your purchase experience. We value you as a customer and we try very hard to provide great customer service to our customers. We have reached out several time to speak with you about the situation. We would like to use this experience to learn from and better train our staff. If you would like to speak with our GSM, Matt Malson, or our Used Car Manager, Kelly Winchell, they can be reached at 423-282-2241. Thank you for taking your time to share your comments.
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 8,412 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is closed now. It will open at 9:00 a.m.