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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Bait and Switch?" Dealer advertised a coupon maintenance special and did not uphold promise. Coupon for $19.99 oil change, tire rotation, alignment check, and car wash. Called to make the appointment, and described coupon. The scheduler gave me a 3:45 appointment. Next day, I get an email with a confirmation that lists all the services I was to receive, EXCEPT the car wash was left off. I both called and emailed back, saying to include the car wash, as promised on the coupon. The rep on the phone said they didn't normally d... read more
"What a joke" If you enjoy wasting youre time going to look at vehicles that they say they have and don't, then this is the place for you. I wasted two Saturday's here. The first one was spent waiting on a salesman that never did show, the second one not even being able to look at a truck that was supposed to be there. As if that weren't enough they decided to lo ball me on trade in to the point of humiliation. I'm done with this place, I've never been so humiliated in trying to buy a vehicle.
Business response:
We are sorry to hear that you did not have a good experience at our dealership. We take pride in having the best customer experience around, and we appreciate you taking the time to share the details about your visit. We have notified our management team, and we will investigate your experience. If you would like to speak to our GSM, Matt Malson, he can be reached at 423-282-2241.
"WOULD NOT SEND MY WORST ENEMY HERE" Don't trust them with your worst enemies car. It has been an ongoing nighmare after another. They also don't have insurance they say, so damage they do to your car is on your insurance. They also state they do repairs they don't and joyride in your cars for no reason. Please take your car elsewhere to have it fixed. It is amazing I have over 15 friends who have also had issues with them, for some they could not even do an oil change right or and alignment.
Business response:
We are sorry to hear that you are having vehicle troubles. We realize that you have had ongoing problems with your vehicle since before we owned the dealership. Please call the Toyota Corporation for further assistance at 1-800-331-4331. We are required to follow Toyota guidelines and are limited in how we can help in this situation. Thank you for sharing your comments.
"The rich gets better service" My experience was unwelcoming. They just stand in a group and talk not asking if they can help with anything. I had to approach them. I had already done my research on everything prior to my visit. They don't like that. I notice if you aren't rich looking then you don't received good customer service. Gnarled noses. Then posted on cargurus if a car is below retail market value by so much then that is taken off trade and plus they will want you to pay that cash....NEGATIVE!!! I recommend Toyota ... read more
Business response:
We are sorry to hear that your visit was unwelcoming. We take pride in offering great service to our customers and, anything less than an exceptional experience is unacceptable. Because we normally provide the best service around, our customers have allowed us to be the #1 volume Toyota dealership in the Tri-cities and Knoxville. We value your business, and we want to make sure you are happy. If you would like to speak with our GSM, Matt Malson, please call 423-282-2241. Thank you for your comments.
"Spent lots of time on the phone talking to them was going to" call rip off this to polite they are thieves they tried to buy my truck for $5,000 less than 3 other dealerships off at me I think he was going to buy it personally and resell it their prices on their other cars or out of line because I can't get anybody financing they jacked their prices way up because I'm an older man I thought I was stupid the section that buys cars low life the building was dirty and they were rude please go to any other Toyota dealership Toy... read more
"Used car sales manager is awful!!" Started out as a great experience, certainly didn't end that way. We found a Highlander online and wanted to test drive it. I called the dealership and verified it was still there and was available to drive. I also asked the lady I spoke with if we would be able to bring it home overnight since we live an hour and 15 minutes away from the dealership. She told me that it would be no problem, they did that a lot. We arrived at the dealership and were greeted by Lee. He was very helpful and p... read more
Business response:
We are sorry to hear that you did not enjoy your experience at our dealership. We have opened a case with our team and someone will be in contact with you. If you would like to speak with our GSM, Matt Malson, he can be reached at 423-282-2241. Thank you for sharing your comments.
"You will play xxxx getting refunds on gap/warranty insurance" Our overall buying experience was great. Unfortunately, the vehicle rolled down the driveway and into an 18 foot deep ditch and was totaled about a year after we bought it. We had bought both an extra service warranty and gap insurance. It took me over three months to get my $1200 back that was unused on the service warranty and it has now been four months and I am still waiting for a $400 refund on the gap insurance. I was told by Kelly Overstreet my gap insuran... read more
Business response:
We are sorry to hear that it has taken longer than normal to get your refund. In most cases, we are able to make refunds in a much faster manner. We appreciate your comments, and we will use them to improve our processes. Also, thank you for sharing that your buying experience was great. If you have any needs in the future, please let us know.
"Very poor customer service" We were interested in buying a used Toyota 4 Runner from this dealership . We dealt with LM and NP as the sales consultant. We were scheduled to see and drive a used 4Runner that had been traded into the dealership and had committed to them that we will proceed with the deal once we drove the car. After having called multiple times to the concerned salesman , we received the call that the car had " been sold" behind our backs over a weekend when it had supposedly not even made it to the lot. It's... read more
Business response:
We are very sorry to hear that you were not happy with your experience. The 4-Runner that you mentioned was sold by one of our sister stores while it was at their lot. We apologize for not communicating this in a faster manner. We appreciate your comments and will use them in our training.
"Experience of a life time" I'm really sick and tired of writing nice reviews and giving this dealership the benefit of a doubt because now, thinking since the 2016 Jeep patriot was returned and the deal was cancelled(due to them selling it to me with no AC unit ), that they would have not put a hold on my bank account for the down payment... I finally got in touch with the finance department (that was with me calling them back, due to the whole leaving a message thing not working with anyone in sales or finance it seems) No... read more
Business response:
Congratulations on your new vehicle! We are very proud of Matthew, and we appreciate your kind comments. If we can do anything to help you in the future, please let us know. Thank you for your business!
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 8,399 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is open now. It will close at 8:00 p.m.