This profile has been claimed by the business owner or representative.
Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Estimated time on recall work was wrong by 5 hours " I would not recommend this dealership for any service work. They tell you 3 hours and it ended up being 6 hours total. Never again
"Completely lied to" This car dealership was advertising a 2008 mustang gt that wasn't even part of their inventory! I was told it was theirs and for sale, so I drove over an hour to go see this car today and I get there and it's not even the same car they had online on their website, on top of that the car was not even theirs to sell, it was a pending trade in that the deal went bad with the bank and they couldnt sell it. So why would you advertise a car that isn't even yours to sell in the first place! I was a victim of fa... read more
Business response:
We are sorry to hear that you did not enjoy working with our team and you will not be purchasing from our dealership. We work very hard to provide great service to our customers. We have reached out to you and would be happy to speak to you about the issues during your visit. If you would like to speak with our GSM, Matt Malson, or our Used Car Manager, Kelly Winchell, they can be reached at 423-282-2241. Thank you for taking the time to share your comments.
"Go somewhere else" Bought 2006 Nissan truck there and didn’t even have it two weeks and transmission slipping and they wouldn’t put in effort to fix it . Definitely won’t go back there and do business again!! Now we are stuck with a truck used for going back and forth to work with transmission messed up !!!if that’s how they treat one customer that’s how they will do anybody
Business response:
We are very sorry to hear about your experience. We always want our customers to feel like they are important to our team. We have reached out to you several times to see if there may be something we can do to help, but we haven’t heard back from you. If you would like to speak with our GSM, Matt Malson, or our Pre-owned Manager, Kelly Winchell they can be reached at 423-282-2241. Thank you for taking the time to share your comments.
"Hope your not in a hurry to get your car fixed." Don't bother with this nest of idiots. Good luck getting a straight answer from anyone.My car is still at there faciity without a estimate for body work.
"NEVER AGAIN!" Ben Lafollette ripped me off last year with the "Passport to Savings" coupon. I specifically asked for a synthetic oil change for the coupon price of 21.99. I was supposed to receive a free filter with that offer. 21.99 turned into 33.36 and that included the "free" filter. The sad part is, I didn't know that conventional oil was put in my car, even though I paid for synthetic. I was lied to and overcharged. I discovered this when I went back this year to use my new "Passport to Savings" coupon. The price for ... read more
"Absolutely no follow through" Went to look at a used Ford Taurus SHO. Listed online, but it wasn't at dealership. Was at Ford getting recalls done. Why was it even posted for sale on line then?! Salesman said he'll have it ready with my name on it next morning so no one would look at it but me. Went in the next morning, wasn't even back from Ford dealer. NO PHONE CALL - so waste of my time. Inconsiderate. Monday morning I call, someone already bought it. Salesman knew I wanted to look at it. No follow through. No work for m... read more
"Beware" We live in another state and found a vehicle that we were looking for on CarGurus and are willing to make the trip. We were told over text messages that we were instantly approved for financing. We make the trip to the dealership and meet with the financing agent. He asks us two questions about how we feel about the appearance of our vehicles. Little did we know that they added these packages to our loan and it was never mentioned when the guy went over the paperwork with us. We only needed to finance $6000 and by t... read more
"Pathetic customer service " Do not bring your car here to be worked on, you will regret it! They will lie and deceive you about the issue. One day when they called it was a totally different issue than the next day. Also, don't bother with the chains of command. Every level of management there doesn't give a crap about your problem and either won't call you or will be a useless waste of time. Jeff Carriger and Scott Ferrell are non caring about customer issues and the general manager of the dealership doesn't even care enou... read more
Business response:
We are sorry to hear that you are unhappy with our service. For a vehicle to be eligible for any type of warranty repair, it cannot be modified as yours was. Our entire management staff has been involved in your issue, but we cannot override Toyota policy in this case. Again, we would be happy to share the findings with the business or persons, that when working on your vehicle, created the issue you had it towed to us for. We truly appreciate your business as we do all of our customers, and are sorry you are disappointed.
"Wonderful salesman Robert Abdullah" We discussed the fact I give no one or a business a perfect score. We are only human and there is always room for improvement in any sector of business. Toyato needs to revise their scoring to be fair to all employees. Please consider this please.
Business response:
Thank you for your kind review. We appreciate your business and we hope to help you in the future. Enjoy your new car!
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 8,399 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is open now. It will close at 8:00 p.m.