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Johnson City Toyota
- Car Dealers
- Johnson City, TN
About this business
Location details
3124 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Shame on Toyota of Johnson City! I have driven Toyotas for 16 years now and consider myself brand loyal. I was shocked and absolutely floored to hear how he was treated at this particular dealership. My brother came into the dealership this past Friday and made a deal on a truck. An offer and deal sheet were made up and sent to my brothers bank on December 31st, in the afternoon. The financing and deal was approved Friday evening on the same day. The paperwork was sent back to the dealership from the bank on Friday evening... read more
Not the company they were last time I bought from them. Management will not return calls, only sales do. Add-ons they sale.... not as sold.
Business response:
Derek, We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are compeltely satisfied. Please reach out to me directly so we can rectify this situation. Daniel Johnson GM djohnson@hudsonauto.com
We bought a Land Cruiser here that should have gone to auction or sold for parts instead of being sold at a reputable dealership. I should have realized when Kelly Winchell wouldn’t let me see underneath it or put it on a lift that there were problems, but he assured me it was all undercoated so the undercarriage was in great shape. The frame is toast. We’ve had numerous rust-related issues including brake and gas line failures. I’d recommend considering a different and more honest dealership.
Business response:
Thank you for your review. We strive for every customer to have a 5-star-experience with every visit, and we are sorry that we did not live up to that expectation with you. A member of our management team should have reached out to discuss this with you and see if there is anything we can do to help. If not, please give us a call at 423-282-2241. Thanks!
I purchased a car and haven’t had it a year and it’s been nothing but problems. I purchased the warranty with the car and they can’t fix it plus I said I was tired of having the same issue occur and I spoke with a manger and he told me he was trying to get in contact with the warranty place and could not get an answer, than stated he had it worked out with the sales manger to allow a trade in. So I call them and let them know we are coming in to trade it in, get there and the sales manger had done left for the day and the gu... read more
RecommendedUPDATED::::: I would not recommend Johnson City Toyota This was the second vehicle I have brought from them so being a return customer means nothing to them. It has been over 2 months now and I haven’t received my tag or any paperwork from the state and when I called for the 3rd or 4th time I find out another bank had a lend on the vehicle that Johnson City Toyota sold me which they didn’t disclose to me at the time of purchase. So they didn’t have a clear title to the vehicle they sold. SO I WOULD DEFINITELY NOT RECOMMEN... read more
Business response:
Thank you for choosing our dealership, Dennis! We appreciate you taking the time to recommend us!
Very poor communication skills. I have NEVER heard of it taking 4 days to just submit information to a lender. Once submitted, 4 days later, at 430am my credit report got hit 17 times!!!!!! THAN they wanted over 30% down on a vehicle. I own a business and my credit is not that horrible, kept trying to get more and more of a deposit out of me before my credit was even ran. I’d advise going elsewhere. Based on JUST what we went through before credit was even ran, I am EXTREMELY happy I did not go through with them.
Business response:
Elana, thank you for taking the time to leave a review and let us know about this situation. We strive for every customer to have a 5-star-experience with every visit, and we are very sorry that your experience with our store was not up to that expectation. We will certainly use this as a training opportunity to ensure that our staff does a better job communicating with our customers. One of our managers will be reaching out to you soon, if he has not already, to explain the process and what happened, and to do what we can t... read more
Finance dept. promised in writing to transfer our 12 year old specialty tags as part of the deal. When their was a name issue preventing completion, they did NOT make us aware even though they knew prior to our signing. A month later when we find out when we receive new tags finance mgr offered no explanation or apology or even an acknowledgment of this failure to abide by our deal terms. Multiple individuals at dealership wouldn’t even return our calls and made no attempt to make amends for our loss. Shady 2HOUR upsell by f... read more
Business response:
Thank you for taking the time to leave a review. We strive for every customer to have a 5-star-experience on every visit, and we are sorry that we did not live up to your expectation when you came to visit us. Although we put a lot of effort towards ensuring that no mistakes are made, at the end of the day our employees are human and do make mistakes. We will use this as an opportunity to continue to train our staff and ensure that our future customers do not experience the same issue. We hope you enjoy your vehicle, and we ... read more
RecommendedHere’s the thing… they were totally awesome! Great deal, found financing, perfect vehicle. Experience was awesome!!! BUT…. My SUV was missing a rear headrest. That’s a huge safety issue since I run a hiking group and Transport people in my vehicle all the time. My salesperson, Dustin, assured me I would get one. Even on the ticket i signed before the sale. That was in November 2020. Now it is almost July 2021, EIGHT MONTHS, and after many texts, photos sent, a discussion with a sales manager in person, AND phone calls tha... read more
Business response:
Hey Mindy, thanks for the recommendation! I know that our Used Car Manager reached out to you yesterday, and I just wanted to make sure that everything was taken care of! We hope to work with you again in the future, Mindy!
Would not recommend. I trade trucks every year or two and will not be back here or any of the other dealerships in this auto group. Very shady tacking on additional charges. If you do buy from these people triple check your paperwork. Also I was only given one key with my truck and was told they would get me a spare. Well it’s been two weeks and it’s nothing but crickets so I will end up just buying one from the Toyota dealership just not this one.
Frequently asked questions about Johnson City Toyota
How is Johnson City Toyota rated?
Johnson City Toyota has a 4.7 star rating with 9,000 reviews.
When is Johnson City Toyota open?
Johnson City Toyota is closed now. It will open tomorrow at 9:00 a.m.