This profile has been claimed by the business owner or representative.
La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
many unhappy travelers with similar problems. why waitin, a guest had no working shower for two day and they still didn’ prepaid room with early check in. once we arrived, we were told no unless we wanted to pay $50 in cash, cash only! location was close to the city
Business response:
Hello Scott, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Poor the toilet doesn’t work no lights noisy location… accesible
Business response:
Hello Mussapp, Guest satisfaction is our number one objective so we really appreciate the input regarding our location as well as our toilet. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
decepcionante🥲 todo,desde la entrada principal con vagos q parecen q quieren hacerte algo,el pasillo hacia las habitaciones sucio y oliendo a mariguana.la habitacion oliendo a cigarro..las llaves q no abren la habitacion y en el estacionamiento las ratas rodeando los autos..todo me hizo sentir insegura..pensaba pasarla genial en new york con mi familia nada,todo muy viejo y no se parecia nada a las fotos q anuncian,en la reservacion por internet me decia q eran dos habitaciones con baño compartido y no tenia eso
Business response:
Hello Victor, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your ... read more
stayed for the location. but not good enough to stay more than one night. everything seems to be old and falling apart. the floor was filthy and the carpet was dirty. The exercise room was an empty room and the breakfast area had empty tables and one microwave. all very dirty and abandoned. it was sad. the location. close to the subway
Business response:
Hello DANILO , Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Save your money go elsewhere Staff doesn’t answer phone calls or emails this place seems to run on its own you’re better off staying at a motel might even receive better service then at La Quinta
Business response:
Hello Jordalisa, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Disappointing App says there is a jacuzzi but there wasnt
Business response:
Hello Jaishema, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.
Disappointing
frustrated filthy room, bed sheets, stains, smoke everywhere.. location
Business response:
Hello TURKER, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do no... read more
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.