This profile has been claimed by the business owner or representative.
La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Dirt all over the room, rats all over, I could hardly sleep every night. I was told my room.can not he cleaned daily , the toilet chamber ever clogging, the tub ever dirty... the worst is the air-conditioner that sounds like a bus, so much noise you can't even fall asleep. The linen is so old, dirty n beds so uncomfortable. I'm highly disappointed and the prices are just put up sadly without any notice . My stay in New York was totally spoiled
Business response:
Hello Esnath, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Disappointing Room was not so clean. Common areas not clean. Wifi not working, Hair dryer not working. No room housekeeping even if asked. No coffee machine even if specified in the amenities. There is an elevator but it has to be reached through steps... Metro station is very close even if it is not accessibile with a stroller. People at the desk were available
Business response:
Hello serena, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our housekeeping and comments about our elevator. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
Poor The room was dirty It was located in nice area with restaurants
Business response:
Hello Leilani, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Customer service is terrible,the guy seems nice person but he could give me different room TV wasn't working and WIFI wasn't available able , there was no phone to talk to the person at the desk ,so I had to go to the lobby about three times addressing those two issues after he promised me the first time that he was coming up to my room to fix the problem , so when I insisted the third time then he came to my room but no luck so I said please give me different room he said I am sorry, the owner doesn't allow him to do that i... read more
Business response:
Hello MOHAMMED, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room and your comments about our tv. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Fair near the subway
Business response:
Hello Alfonso, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.
Bad Ok photos on Booking.com are not updated, rooms are no close to the picture, dirty rooms dirty bet with hair, pillows are dirty nasty, sticky room and hotel from the lobby you smell like Marijuana, I guess is Ok for the owner to people smoke. The hallway to the rooms Marijuana smell. Rooms are streamly durty...bathrooms I have to go to CVS buy lysol so I can get the smell out and clean products so I can stay at the hotel...ask for pillows cases and blanket and towers and the guy said they don’t have more..Towels are yell... read more
Business response:
Hello Jacqueline, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
Poor la atención, pedí cambio de habitación porque el televisor ni funcionaba y estaba sucia y el recepcionista no fue amable y me dijo que no podía hacerlo ! instalaciones muy buenas pero muy deterioradas
Business response:
Hello NARDA , We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Poor
while its still cold out dont get a room on the first floor The room was very cold the heater was up in the window .. don't they know heat rises so the room never got to a comfortable temperature and the entrance to the room key wouldn't work had to get the attendant to open the door for me twice
Business response:
Hello Mark, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most re... read more
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.