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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
I will not recommend this to anybody It’s not clean Bad customer service Nothing
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I will speak with our staff as we do strive to provide excellent customer service to each guest. I am sorry that you were not left with that feeling. Should you give us another chance, it is my hope that we can show you that we take our feedback to heart and work actively to improve the guest experience. Jayme H - General Manager
Disappointing. We have been in other La Quintas all over the nation and this one was not acceptable Hotel seemed to be old. Doors and walls were damaged and scraped. Bathroom needs to be caulked. Halls were not clean. Electric plugs in bathroom didn’t work. Landscaping and grass were not maintained. TV worked but no instructions on how to find a station. Windows were not clean. I feel like I was overcharged on my he room ($194 per night). When I made reservations in August, I don’t remember the room rate being that high. Man... read more
Business response:
Thank you for sharing the feedback concerning your recent stay. I will share your comments with our Operations Manager. I will also address the other concerns with our housekeeping and maintenance departments. With regards to the rate question, the rate that you were charged is the rate that you booked on 8/29/2023. It is our hope that you will again give us a chance in the future as we are always looking at ways to improve our guest experience. Jayme H- General Manager
Adequate but also disappointing as my expectations were higher since it was La Quinta by Wyndham. Phones in both rooms didn’t work. Outside of windows were very dirty on 3rd floor. Door to bathroom was very awkward, it wouldn’t stay all the way open but wouldn’t stay cracked open either. It was always in the way when you were at the sink, on the toilet. Shower needs a seat. The room/ bathroom looks like it was remodeled at one time but it needs another lift. Need more electrical plugs. The only plugs were behind the side tab... read more
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. We will look into the concerns you have brought to our attention and repair them. We hope you give us another try on your next visit. Jayme H - General Manager
Fair
Bad Lack of Privacy The King Suite is nice
Business response:
Thank you for taking the time to share your rating of your stay with us. It was our pleasure to have you as a guest for almost a month. I am pleased to see that you enjoyed our spacious family suite. I apologize for any situation that arose that you felt was a privacy issue. Jayme H - General Manager
Disappointing AC did not cool room Convenient location. Early check in. Friendly staff
Business response:
Thank you for sharing your feedback concerning your recent stay. I am pleased to see that we were able to accommodate your early check in request and that you found the staff friendly. Our maintenance team will look into the concern with our AC unit. Jayme H - General Manager
Plan on a hoke The elevator went out the first day. My parents are 83 and 5 to go up and down the stairs every time they went somewhere.
Decent hotel Though the room was large and comfortable the bed itself was hard to sleep in. Location was perfect
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,642 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.